# CINC Reviews **Vendor:** Comissions Inc. **Category:** [Real Estate CRM Software](https://www.g2.com/categories/real-estate-crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 204 ## About CINC Turn your database into a databank. CINC is the premier lead generation and conversion engine helping real estate agents increase their ROI and develop a valuable asset. CINC‘s 50,000+ top producers power their teams to drive bigger business and a better life. Now is the time to increase the value of your business. CINC allows you to: --Capture New Leads with Paid Search & Paid Social --Identify Now & Future Business --Nurture Leads in Your Database --Convert Leads into Homebuyers & Repeat Business ## CINC Pros & Cons **What users like:** - Users value the **ease of use** of CINC, enjoying seamless integration and effortless communication management. (9 reviews) - Users value CINC's **user-friendly CRM and automation features** , enhancing communication, efficiency, and confidence in their business. (6 reviews) - Users value the **effortless lead generation** capabilities of CINC, simplifying processes and enhancing marketing efficiency. (6 reviews) - Users value the **user-friendly CRM** of CINC, enhancing communication and efficiency in managing client relationships. (5 reviews) - Users value the **AI integration features** in CINC, enhancing lead tracking and overall business efficiency. (4 reviews) - Users value the **excellent customer support** from CINC, ensuring prompt issue resolution and ongoing guidance. (4 reviews) - Training (4 reviews) - Alerts (3 reviews) - Automation (3 reviews) - Business Growth (3 reviews) **What users dislike:** - Users express frustration over **missing features** like property search, effective AI assistance, and accurate lead generation. (3 reviews) - Users often find the **mobile app clunky** and experience limitations with backend control and static features. (2 reviews) - Users experience significant **call issues** with CINC, facing challenges in client communication and response rates. (2 reviews) - Users find the **email limitations** frustrating, as they cannot add multiple addresses or property websites for clients. (2 reviews) - Users find the **learning difficulty** steep, requiring significant onboarding time and tech-savvy skills for effective use. (2 reviews) - Overwhelming (2 reviews) - Poor Customer Support (2 reviews) - Users desire a more robust **search functionality** that includes all MLS listings and improved filtering options. (2 reviews) - Users experience **AI inefficiency** with incorrect lead matching and unhelpful automated texts affecting their outreach efforts. (1 reviews) - Billing Issues (1 reviews) ## CINC Reviews ### 1. Effortless CRM with Auto-Tracking Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie P. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I use CINC as a CRM and appreciate its ease of use and auto-tracking features. It helps me communicate effectively with my database and keeps me in front of my clients while aiding in prioritization. I can stay updated with alerts simultaneously as my clients, which lets me inform them about market availability. This makes it an invaluable tool for my needs. **What do you dislike about CINC?** I find adding extra emails for contacts limiting because sometimes I need three for both my clients and myself. **What problems is CINC solving and how is that benefiting you?** CINC helps me communicate with my database, prioritize tasks, and stay in front of my clients, thanks to its ease of use and autotracking features. ### 2. Intuitive and Powerful—CINC Made Lead Management Easy from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Jan R. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about CINC?** As a new realtor, CINC has been incredibly easy to learn and use. The layout is intuitive, everything is clearly organized, and I was able to get up and running quickly without feeling overwhelmed. I really appreciate how user-friendly it is while still offering powerful tools to manage leads and stay on top of follow-ups. It’s made building good habits and staying consistent much easier as I grow my business. **What do you dislike about CINC?** Nothing I have found yet but oit has only been a couple of months. **What problems is CINC solving and how is that benefiting you?** Getting organized right out of the gate. ### 3. Easy to Use, but Needs Better Lead Quality **Rating:** 3.5/5.0 stars **Reviewed by:** Sydney V. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I like that CINC helped me connect with people not in my network. The platform is easy to use and very organized, which is important for managing real estate leads. I liked the home page and the tags you could use to label leads, as they were helpful and allowed me to keep everyone sorted. **What do you dislike about CINC?** The quality of the leads. There were many that were bad phone numbers, emails, or spam. **What problems is CINC solving and how is that benefiting you?** CINC helped me connect with people not in my network and keep leads sorted with its organized home page and tagging system. ### 4. Intuitive Features with Room for Accuracy Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lekeisha T. | Licensed Realtor **Reviewed Date:** December 18, 2025 **What do you like best about CINC?** I love that CINC continues to update and add new features. I also appreciate the education and training, from the Monday coaching calls to CINC University and all the webinars. It's super helpful to keep me in front of learning and new developments with the platform. These features help me build confidence in talking to clients and in building my business, and they help me grow as a real estate agent. **What do you dislike about CINC?** I often get people that are submitting the wrong phone number, so the contact is not matching the phone number, or the AI text. They say they're not interested, and yet it still prompts me to reach out to them that they're a high potential lead and they're not. **What problems is CINC solving and how is that benefiting you?** CINC helps me connect with interested parties beyond my immediate network, which is crucial since I don't know many people buying or selling homes. The continuous updates, coaching, and training boost my confidence in client interactions and help me grow as a real estate agent. ### 5. Helpful Automation Paths, but More Lead Statuses Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Jamie E. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about CINC?** I like that you there automation paths that help you stay in contact with clients **What do you dislike about CINC?** I would prefer to be able to segregate my leads more into finer statuses. **What problems is CINC solving and how is that benefiting you?** Cinc is helping me stay on top of the leads that we receive into our various pipelines and clearly see where they are in the process ### 6. All-in-One CRM With Great Integrations and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan E. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about CINC?** Integrations and resources. All in one crm **What do you dislike about CINC?** Mobile app is just okay. Not as many features as the desktop version **What problems is CINC solving and how is that benefiting you?** Alex, starting and keeping conversations going is fantastic. Helps with outreach. ### 7. Versatile CRM with a Feature-Rich Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Grant H. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I like the depth of features that CINC offers; you can really do a lot with it. I also like that it syncs with a lot of different platforms or services, making it quite versatile. **What do you dislike about CINC?** I sometimes get a little overwhelmed by the amount of features in CINC or the user interface in CINC. **What problems is CINC solving and how is that benefiting you?** CINC helps me keep client information all in one place, track client activity, and communicate with clients. ### 8. Enhanced Lead Generation with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle N. **Reviewed Date:** October 24, 2025 **What do you like best about CINC?** I have been using CINC for three years, primarily for lead generation. I appreciate how effortless the setup process was, making it easy to integrate into my workflow. One of the standout features of CINC is its user-friendly CRM, which simplifies managing contacts and communications. The ability to create automated campaigns effectively enhances my marketing efforts, saving time and increasing efficiency. I am particularly impressed with the excellent customer support that CINC provides. I benefit from their monthly meetings to explore new platform features and the prompt resolution of any issues, typically within a day. Another feature I find valuable is the notification system, which alerts me via text when users log onto the site or read my emails, allowing me to stay on top of my communications effortlessly. Additionally, I appreciate that CINC continually improves by adding new features, making it better and more useful over time. **What do you dislike about CINC?** I wish the search engine for properties would pull up everything that is on the MLS. It may need more filters. **What problems is CINC solving and how is that benefiting you?** I find CINC offers easy CRM, simplifies creating automated campaigns, and provides excellent support with timely resolutions, enhancing lead generation. ### 9. Essential CRM for Real Estate Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney M. **Reviewed Date:** January 29, 2026 **What do you like best about CINC?** I like being able to quickly select properties that match the client's needs and wants and send them in an email. CINC's feature of having an assistant to send push notifications helps get clients back on the website, which makes it easier to communicate with them. When clients are on the website, I can see what they've viewed and explore options with them. The initial setup was easy, and honestly, there isn’t a lot not to like about CINC. **What do you dislike about CINC?** Nothing **What problems is CINC solving and how is that benefiting you?** I use CINC for managing client relationships by organizing details, sending new properties quickly, and using push notifications to engage clients online. ### 10. Cost-Effective Lead Generation with Room for Website Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Zena L. **Reviewed Date:** October 23, 2025 **What do you like best about CINC?** I appreciate the ease of use that CINC offers, especially since it shares similarities with other CRMs I have experience with. This familiarity made transitioning to CINC straightforward and hassle-free. I also value the high quantity of leads it provides at a low cost, making it an economical choice for my clients. The nurturing auto track feature is incredibly useful, allowing me to monitor all lead activities on the website effectively. This insight into lead behavior is invaluable for strategizing and optimizing conversion efforts. The combination of these factors makes CINC an enticing option for generating and managing leads. **What do you dislike about CINC?** {"I think a lot could be done to improve websites. For my clients, they should be more customizable and more aesthetically pleasing. If they were, they would convert leads better."} **What problems is CINC solving and how is that benefiting you?** CINC provides a high quantity of leads at a low cost and offers useful features like nurturing auto track, boosting client lead acquisition efficiently. ### 11. CINC Makes Lead Tracking and Automated Email Engagement Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jayme P. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about CINC?** helps keep track of leads and auto sned email on your behalf to increase enagagement **What do you dislike about CINC?** there is really nothing wrong with CINC its very user friendly **What problems is CINC solving and how is that benefiting you?** saves time by autosending to pipeline and helps keep pipeline organized as far as the status of the leads ### 12. Been using Cinc for over 10 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CINC?** For over 10 years Cinc has been a important part of my business model. I have had leads come back 5 years later. Tracking my leads is easy. The platform is easy to use. As to customer service , its fantastic. I've has the same customer service rep for years and he is great! Their training platform is great also. They have a dialer to make your calls easy. Right now I am checking their new AI platform **What do you dislike about CINC?** I can't think of everything if you use their support and training **What problems is CINC solving and how is that benefiting you?** finding buyers **Official Response from Jamie Quenzer:** > Jim, Thank you so much for the review. If there's anything more we can do for you, please don't hesitate to reach out to your account manager or support. We appreciate your continued support and trust! ### 13. CINC has kept my business going strong when a lot of agents are struggling. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | Realtor Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I've had CINC for over 7 years now. Yes, I have thousands of leads. Since CINC engages my leads, they will eventually reach out to me. It could take months and sometimes years for some of them to reach out. Or maybe I will take them out to look at houses and not hear back right away. I do end up closing sales with them. With today's crazy up-and-down market, my CINC leads are keeping me busy. The leads I have sold homes to are repeat customers selling their previous homes or looking for other investment properties. I took out a client from CINC 2.5 years ago, and we have maintained contact since then. My website kept them informed on new properties. They called me back to start looking again in the Spring. We just closed on a summer home for them for 2.5 mil. **What do you dislike about CINC?** It can be expensive, but the return outweighs the cost. **What problems is CINC solving and how is that benefiting you?** CINC is constantly trying to improve it's engagement and CRM. It keeps me current with todays technology. ### 14. CINC is the best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I love CINC CRM because it streamlines lead management and keeps our team focused on what matters most—building relationships and closing deals. Its automation tools, real-time lead alerts, and robust follow-up systems allow us to stay ahead of the competition. The platform’s analytics and reporting give us clear insights into our performance, while the mobile app ensures we’re never out of touch with our clients. Simply put, CINC is a powerhouse tool that fuels our productivity and drives results. **What do you dislike about CINC?** I dislike CINC CRM because its interface can feel overly complicated at times, requiring extra clicks and customization to achieve simple tasks. **What problems is CINC solving and how is that benefiting you?** CINC solves the challenge of efficiently managing and converting leads by centralizing all communication, follow-up tasks, and marketing automation in one platform. ### 15. Streamlined Lead Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Abe B. **Reviewed Date:** January 29, 2026 **What do you like best about CINC?** I really like CINC for its organization aspect and its ease of use. They also offer webinars constantly, which is helpful. **What do you dislike about CINC?** I think source labeling could be improved to be more descriptive. **What problems is CINC solving and how is that benefiting you?** I use CINC for lead management and generation, which keeps things organized. I like the organization aspect and ease of use, plus the constant webinars. ### 16. I love all the training and support i received. **Rating:** 5.0/5.0 stars **Reviewed by:** James C. V. | Owner/Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about CINC?** Customer service has been above and beyond. The initial onboarding process/training was excellent. I am excited about this capability. **What do you dislike about CINC?** I would have liked more hands-on lead management training to learn how I prefer to learn. To understand the actual nuts and bolts. From the beginning to the end to a closed-out client, which has gone through the entire process. Even if it was a mock transaction. **What problems is CINC solving and how is that benefiting you?** It has become our number one lead source. It has also allowed us to manage and care for our clients. I am a big fan of the direction of using the AI. I am planning to make my business centered around this new technology. **Official Response from Jennifer O'Connell:** > Hi James, Thank you so much for taking the time to leave a review. We truly appreciate your support! We're continuing to make improvements to our AI, so we can't wait to hear what you think in the coming months. ### 17. Best quality leads we have received from a CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about CINC?** The quality of leads have been better than we've experienced with any other CRM we've used. Our account manager is very responsive and helpful. We also love that there is live support we can call when needed. **What do you dislike about CINC?** Having used other crms there are some things about CINC that seem a little antiquated and time consuming. Not having full access and control over the backend can be frustrating some times, we would like to be able to have more control over some aspects but we've learned how to deal with it and make it work. **What problems is CINC solving and how is that benefiting you?** CINC allows us to have all of our leads and complete client data base in one spot. Leads are easily imported into CINC from other databases and we receive good quality Google leads from CINC as well. ### 18. Cinc is one of the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason G. | Realtor and Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** The quality of Cinc's leads are far superior to any other of their competitors that my team and I have used. Especially now that they try to authenticate all of the phone numbers after a new lead registers, and a high proportion of the leads that register actually do authenticate their phone numbers. Plus the number of leads that Cinc generates each month triples what one of their competitors got for us for the same dollar spend. **What do you dislike about CINC?** Cinc does cost quite a bit more than their competitors, but the quality and the quantity of the leads they generate are far superior. **What problems is CINC solving and how is that benefiting you?** When they added their double authentication fo phone numbers for the leads they generate, that was a yuge success and added benefit! ### 19. Experienced CINC User **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi C. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about CINC?** I think the platform is easy to use and apply. It helps keep track of the leads and lets you know where you are in the conversion process. **What do you dislike about CINC?** I wish the drip campaigns were easier to apply. Maybe I'm having difficulty because I'm limited by what I can do? **What problems is CINC solving and how is that benefiting you?** Speed to Lead! It's helping me get leads referred to me for me to be able to convert to clients and help them sell or buy a home. **Official Response from Jennifer O'Connell:** > Hi Kristi, Thank you for sharing how CINC is benefiting you! Speed to lead is crucial, and we're thrilled to be helping you convert leads and assist your clients. We appreciate your feedback on the drip campaigns, and we'll pass it along to the relevant team. ### 20. Cinc's technology, employees, and client community are a primary asset in my real estate business. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew F. | Agent and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about CINC?** Cost per lead, lead quality, live in-person training, helpful support, focus on my ROI, reputable/valuable ownership (FNF), focus on AI, and open API allow for integrations. **What do you dislike about CINC?** Some features are static and don't allow for comprehensive business analysis and reporting. To be clear though, this isn't their value proposition. It's just on my wishlist. Their open API does allow for integrations with other programs that do. The mobile app dialer for prospecting is clunky, but I have been told that it is being revamped. **What problems is CINC solving and how is that benefiting you?** Cinc generates quality leads at a low cost and puts them into a user friendly CRM for me and my agents. This eliminates the potential for lows and lulls in my business. It's relatively easy to leverage their system to be a primary function of my overall systems and processes. ### 21. Website & CRM Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey B. | Real Estate Agent & Team Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** CINCs Website & CRM Integration is the best in the business of real estate. Everything is easily accessible in one place and limits the need for multiple platforms for lead generation and lead and client follow up. **What do you dislike about CINC?** I dislike that texting is often flagged as spam and does not work well in automations. **What problems is CINC solving and how is that benefiting you?** Lead generation ### 22. Definitely recommend CINC for Real Estate Professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I love the automation and the alert/reminder features. **What do you dislike about CINC?** The only dislike is the time it takes to customize to what you want to do. But once you set it all up it’s on autopilot for marketing. **What problems is CINC solving and how is that benefiting you?** CINC is staying on top of my database and connecting with my leads on a daily basis. ### 23. great software for reaching out to leads **Rating:** 4.0/5.0 stars **Reviewed by:** david l. | realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** the way you can sort by certain information for each client and how they track people's interest is great **What do you dislike about CINC?** can be a lot of information to sort depending on how many leads you're capturing **What problems is CINC solving and how is that benefiting you?** capturing leads and helping us generating business ### 24. Best Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Will A. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** Cinc user support is the best, and they are continually working to improve their CRM. More tools than you can imagine. **What do you dislike about CINC?** Don't expect miracles. Leads are still just leads and you need to do the work to convert them. **What problems is CINC solving and how is that benefiting you?** Finding Leads ### 25. The training made me more comfortable with the platform and helped me better understand the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Haley C. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about CINC?** To me the best parts of CINC are being able to have my own leads/ CRM in the platform and also I like that there is a dialer option, it makes it so much easier to get through calls when I am dialing. **What do you dislike about CINC?** What I dislike least about CINC is that often times when I am using the app from my phone, the app glitches a lot and it makes it hard to make calls from my phone, so I usually have to use my laptop to dial. **What problems is CINC solving and how is that benefiting you?** CINC is solving my problems of cold calling. Having the leads on CINC and having the dialer makes it easy for me to WANT to make calls. Having the script also benefits me. I love using the script because I find more people are willing to work with you rather than if you say the usual "how are you" and "how can I help you" ### 26. Very helpful with website and questions in general about helping me to set up my website. **Rating:** 5.0/5.0 stars **Reviewed by:** vicky J. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about CINC?** I love the behavior messaging, it alerts me when they are looking or back on after being inactive then I can follow up with them. **What do you dislike about CINC?** When sending emails through Cinc we are not able to put in a property website. **What problems is CINC solving and how is that benefiting you?** Helping us with the AI to help engage our clients ### 27. Great lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Art L. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** I like the AI option that is available to help scale my business. **What do you dislike about CINC?** Allowing leads to sign up with bad number. **What problems is CINC solving and how is that benefiting you?** Getting the lead information to be correct ### 28. User friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna H. | Owner/BIC, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** Adaptability and ease of use…also the auto text and email features. **What do you dislike about CINC?** Templates, they do not sound natural to me. **What problems is CINC solving and how is that benefiting you?** Not sure ### 29. I love the AI conversation **Rating:** 4.0/5.0 stars **Reviewed by:** Melinda C. | Agent Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about CINC?** I love the AI conversation feature, the dialer and hands on training and on boarding. Everyone has been very helpful. **What do you dislike about CINC?** cost and mostly people that are not buying or selling **What problems is CINC solving and how is that benefiting you?** CINC is getting us leads ### 30. Keeps my business profitable and consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Angela W. | Real Estate Broker at Coldwell Banker Realty, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CINC?** In this 'it's a numbers game' business, CINC constantly gives me quality leads to engage with. I enjoy talking with potential clients from all over. I'm thankful for my Account Manager who's always available if I want to talk and for regular/routine check-ins. CINC's easy-to-use dashboard and common sense approach to leads keeps me in front of so many clients. I know the automated system means my leads are getting the info they need and this frees me up to go on more appointments. CINC has allowed me to qualify to be in the top 100 Realtors nationwide for Coldwell Banker. **What do you dislike about CINC?** CINC is not an overnight success story. Building a successful business takes time and effort. I spend a lot of time on the phone calling bad numbers and talking with potential buyers who sometimes don't pan out. It can be frustrating talking with so many people to get one sale, but peristence pays off. It would be nice to have a better way to filter bad phone numbers since I waste a lot of time on that. **What problems is CINC solving and how is that benefiting you?** CINC saves me time and that is everything. CINC's automated system means my clients are receiving emails daily about homes that fit their specific search criteria. CINC also makes my clients think and feel they are getting unique and personalized home matches. They often think it's me sending them homes which makes them feel more connected to me before we even meet in person. ### 31. It works if you do **Rating:** 4.0/5.0 stars **Reviewed by:** Ben W. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CINC?** CINC is honestly one of the only things I have spent money on in my real estate business that has delivered. It is not necessarily easy to use, you must learn the system, you must be consistent with your usage and you must train constantly, however, the ROI is definitely there for the right kind of team/agent. The company has an excellent training program and events that focus on learning how to use the platform effectively. **What do you dislike about CINC?** If you do not intend to use it in a planned, practiced way it will be too expensive for you. Our use case is that we only use it to harvest raw Google Pay Per click leads but don't use any of the transaction features because our brokerage offers something more cohesive. The platform requires a very tech savvy agent and will take a significant amount of time to onboard your team members. Some will simply not use it. It is best to focus on the agents on your team who will like and use it than try to force everyone to do it. **What problems is CINC solving and how is that benefiting you?** Generate online leads **Official Response from Jennifer O'Connell:** > Hi Ben! Thank you for taking the time to leave a review. We're glad to learn that the CINC training has been valuable to you and you're seeing it work for your business. ### 32. Realtor and Team Lead of The Inspired Living Group **Rating:** 5.0/5.0 stars **Reviewed by:** Alison G. | Realtor and Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** Cinc will tell me which contacts have been most active and when they log in after a period of not being active. Easy scheduled follow up. Account Manager has been extremely helpful. **What do you dislike about CINC?** Cost can be prohibitive, especially for a small team. **What problems is CINC solving and how is that benefiting you?** Scheduled follow up, lean gen ### 33. CRM and Lead gen beyond and other **Rating:** 5.0/5.0 stars **Reviewed by:** Steven G. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about CINC?** All in one shop. From lead gen to AI ot CRM to the people involved. They make it as if you are part of the family, and not just another $$$$ sign to them, This is easy and seamless. I am able to intergrate other lead sources right into my platform. NICH is the best client care manager I could ever ask for. **What do you dislike about CINC?** Honestly not much. Only thing is the price, but I have learned you get what you pay for and you get it all here **What problems is CINC solving and how is that benefiting you?** CINC allows me to gather all my information in one spot so I do not have to use multiple platforms. This is mostly a one platform operation ### 34. WOULD NOT recommend CINC to anyone. **Rating:** 0.0/5.0 stars **Reviewed by:** Amy M. | Qualifying Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about CINC?** I dont really have anything positive to say but since I have to inorder to leave a review, I will say the only good thing was that the leadership team seemed to be concerned with our issues, yet still didnt do the right thing. **What do you dislike about CINC?** Since day one the CINC lead system has been it has been nothing short of frustrating. From the very beginning, the onboarding process was rushed, leaving our adminitrative team without any training. We were basically signed up and thrown into a system that was set up incorrectly by the CINC team, and it took a couple months to attempt to sort out the issues. Although, our implementation manager was available for scheduled weekly check-ins, but these meetings felt pointless. Even on the implementation calls we were always told to direct our questions to customer service, only to reiterate that the setup was flawed—something CINC had already messed up from the get go. We were promised that our month advertising dollars would secure us some what of a top placement on Google, yet months later, we’re still stuck on page 2, sometimes even page 3. The leads we receive are always clueless about why we’re calling; it’s obvious that the information collected is not accurate and or verified. Out of around 250 leads, not a single one has turned out to be valuable to date. To make matters worse, we recently experienced a complete stop in lead generation for about a month. When we reached out for clarification and the CINC customer service discovered that our advertising had been turned off without our knowledge for weeks. It took escalating the issue to higher management before we finally got answers. Overall, this experience has been a series of unfulfilled promises and a lack of accountability. I would not recommend the CINC lead system to anyone looking for reliable and effective lead generation. It’s been more of a headache than a help and I am extremely disappointed. We asked to buy our way out of the contract and of course the only option was to pay the remainder, which is THOUSANDS of dollars just to be thrown down the drain. We are a small business trying our best to stay afloat in the new real estate industry and hoped we had found a company that would uphold to its promises, yet in the end all they care about is getting the contract signed and getting their money, they do not care about the client or the success of the client. I would never recommend this product to anyone in the real estate industry, and honestly wish I would have read some of their reviews first. **What problems is CINC solving and how is that benefiting you?** None **Official Response from Jennifer O'Connell:** > Hi Amy, We apologize that your CINC experience has not met your expectations. We understand your concerns and want to assure you that we are committed to the success of our clients. Our Client Services department is the largest in the company, dedicated to meeting our clients’ needs. We also provide regular virtual and live in-person support and training to help you maximize the benefits of the CINC platform. We appreciate you taking the time to leave a review and voicing your concerns. We would value the opportunity to address your issues before the end of your contract, aiming to provide you with the positive CINC experience that many of our clients enjoy. If you haven’t already, please reach out to your account manager or contact us at support@cincpro.com so we can work together on the next steps to achieve a positive ROI. ### 35. Hmm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CINC?** Most of the time you get real people when you can get someone to answer. **What do you dislike about CINC?** No one answers the phone or calls you back. **What problems is CINC solving and how is that benefiting you?** Getting leads ### 36. CINC immediately helped out team increase production **Rating:** 5.0/5.0 stars **Reviewed by:** Randy P. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CINC?** Our team greatly benefited from all of the initial training from CINC, this helped everyone get up and running with the program quickly. The Google advertsing has been great, we're getting many qualified leads that our agents are connecting with and turning into clients. **What do you dislike about CINC?** Having come from using another CRM for may years there are some processes that just don't work as seemlessly as we are used to but we are adjusting and the pros defineitly outweigh the cons. **What problems is CINC solving and how is that benefiting you?** CINC is helping us generate better quality leads for our agents. ### 37. Prepare for a database overflowing with nothing **Rating:** 1.0/5.0 stars **Reviewed by:** Gavin F. | Realtor Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about CINC?** The CRM is probably worth the money alone. Some really good and intuitive features thrown together in a simple easy to navigate GUI. Particularly like the ability to reverse prospect properties to individuals in the CRM. **What do you dislike about CINC?** The scattergun approach to leads acquisition is poor to say the least. Many firms out there already offering the same service as CINC but with the added benefit of lead scrubbing. This reduces the amount of time as a busy agent I have to spend trying to qualify the weak Facebook and Google leads. I've spent as much time 'qualifying' CINC leads as I have my own cold calling leads. For the financial investment made in the solution, the value just isn't there. It is so much easier to hire a VA to scrub my Facebook and Google leads and only hand them over when they are ready to speak with someone. **What problems is CINC solving and how is that benefiting you?** Honestly, I don't know that CINC is really solving any problems. While the CRM is able to pull in my Google and Facebook leads (which my old CRM couldn't) the leads require so much scrubbing as to really negate the time saving of manually inputting them direct from source. **Official Response from Jennifer O'Connell:** > Hi Gavin, thank you for taking the time to leave a review. We appreciate your business and we're glad the CRM has been helpful to you! As far as leads go, I wonder if you've been introduced to our RealVerified Leads product? With this, 2 out of every 3 CINC leads are verifying their actual phone numbers via 2-factor authentication. This should save you valuable time scrubbing your leads. If you're interested in learning more, don't hesitate to reach out. ### 38. Perfect program, like the rest of them they all require agents to apply best practices **Rating:** 4.0/5.0 stars **Reviewed by:** Francheska U. | Managing broker, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about CINC?** all the staff is knowledgable and over exeded my expectation on quality service and customer service skills. **What do you dislike about CINC?** No recording program, no group text, no flyer content, no images on texting, AI performance is not strategic enough for the buyer /seller spychology , is not an expert in customer service and the first text always ask for stop getting notifications when we are not sending bulk messages I don't like that. **What problems is CINC solving and how is that benefiting you?** one stop for adverstising and best practices chared techniques. To run the adds. ### 39. Incredible Customer Service and Training **Rating:** 4.0/5.0 stars **Reviewed by:** Jill B. | Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CINC?** The training and education. Customer service has been very easy to work with and any questions regarding billing, system, or support have all been answered with incredible response. **What do you dislike about CINC?** App on iPhone could use some updating. I don't feel as the phone app is as user friendly as I would like to work through with daily calls in hygrometer pipeline. **What problems is CINC solving and how is that benefiting you?** AI with helping keep in touch with clients. And the drip campaigns are great and can edit what you would like to change with ease. **Official Response from Jennifer O'Connell:** > Hi Jill! Thank you for taking the time to leave a review. We value your feedback and will pass it along to our product team as they continue to make updates to our technology. We're thrilled to hear that your customer experience has been positive! ### 40. Super simple and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CINC?** I love being able to keep up with my clients, tag them and see what is happening in my pipline. The phone app makes it easy to check on clients on the go! I am able to call new clients on the road and responded easily to all. No need for a bunch of random numbers in my text list. Cinic takes care of it all. Autotracks help to make sure no one is missed when the pipeline becomes busy. I highly recoomend Cinic! I use Cinic everyday in my buisness. Customer support is always there to answer questions when the needed which is not often or at all with the ease of use. **What do you dislike about CINC?** Only dislike is when I connect with a new client on the phone app, it sometimes still sends out my "attempted contact" autotrack even though I had placed the client as "Contacted". **What problems is CINC solving and how is that benefiting you?** It is helping me keep my clients in order. **Official Response from Jennifer O'Connell:** > Hi Ashley, Thank you for sharing your positive experience with CINC! We're thrilled to hear that you find it helpful in managing your clients and pipeline, and we're so happy that the mobile app makes your day-to-day life easier. We apologize for the inconvenience with the "attempted contact" autotrack. I'll pass that feedback along to the team. ### 41. Follow your heart because if you always act on logic, and logic doesn’t always lead to happiness. **Rating:** 5.0/5.0 stars **Reviewed by:** Lela A. | Real Estate Florida Keys Waterfront, Canal and Ocean Front Specialist 305-395-0814, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about CINC?** I've been using the CINC platform since 2013 and couldn't be more satisfied with the experience. The services and training provided are top-notch, and the leads we've received are consistently high-quality—mostly high-end buyers who often turn into sellers. The day I signed up with CINC was a turning point for my business. A crucial aspect of any CRM is follow-up, and CINC excels in this area, helping to streamline and enhance our client engagement processes. I am truly grateful for the impact CINC has had on my work! Lela Ashkarian, 305-395-0814 www.SearchFloridaKeysHomes.com **What do you dislike about CINC?** Sellers marketing that target the Florida Keys area **Recommendations to others considering CINC:** If they don't have a system that delivers and meets their expectations, they should look into CINC because of their customer service, leads guarantee, and surround themselves with high octane positive energy professionals. Love you guys **What problems is CINC solving and how is that benefiting you?** Anytime that I have a question or modification on my dashboard, they have been there for me. I have been with CINC since 2012/2013. I am one of the original CINCers.. they are not an entity for me they are a family. **Official Response from Jennifer O'Connell:** > Hi Lela, Thank you for taking the time to leave a review and for being such a loyal CINC client! We're so glad to hear you're consistently pleased with your lead quality, training, and follow-up tools in the CRM. We're so grateful you're a part of the CINC family! ### 42. Very useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Beriozka H. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about CINC?** As an agent, I can say this is a great CRM! I'm glad we use it at my company :) **What do you dislike about CINC?** I wish we would have a wider search of properties and maybe some AI help; other than that, it's really good! **What problems is CINC solving and how is that benefiting you?** Keeps my leads organized, the tags are super helpful too! The reminders are definitely like a little personal assistant (: ### 43. It's user friendly, and really allows you to capture the "cream of the crop, if you will." **Rating:** 5.0/5.0 stars **Reviewed by:** Montana V. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about CINC?** The set up and how everything is within a couple clicks of each other. This saves a lot of time by cutting out unnecessary steps and focus energy on the important things. **What do you dislike about CINC?** There is nothing jarring that sticks out top of mind. Im sure there might be a few things I could find when tinkering. Overall a great program. **What problems is CINC solving and how is that benefiting you?** It streamlines custom searches and soft touches throughout the year allowing for more time spent in other places growing my business. ### 44. Effective CRM management **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CINC?** The AI that helps me stay in contact even when I'm away **What do you dislike about CINC?** Sometimes the automated text sound very robot like **What problems is CINC solving and how is that benefiting you?** Staying in touch and not dropping the ball on getting the right properties out to buyers ### 45. Easy and straight forword **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about CINC?** Having Alex start to conversation to every customer is convenient. He's a great way to break the ice. It's convenient we get texted letting us know the customer is ready for a follow up or just not interested. Customer support is reliable when you need help or having an issue. **What do you dislike about CINC?** The customers can change valid phone number or emails to invalid ones. If they didn't want to be bothering, to be shown how to unsubscribe. **What problems is CINC solving and how is that benefiting you?** Cinc is helping bring the customers in the real estate market to me and letting me know if they are a buyer or seller ### 46. CINC has many features that are easy and awesome to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro R. | Real estate agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about CINC?** The tons of features you have to use, to help make your business a lot more streamlined. **What do you dislike about CINC?** It can be complicated to learn everything at the start. **What problems is CINC solving and how is that benefiting you?** Getting in touch with leads and good follow up with the AI. ### 47. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon U. | Buyers Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about CINC?** Easy to stay organized and on top of tasks. I really enjoy using it for follow up reminders and keeping track of contact with clients/leads. **What do you dislike about CINC?** I wish there was a tab for "notes" in each customers name.. even when I use ther filter I still have to scroll so far down to see all the notes I've written. I also think it would be great if there was a "gifting" or "marketing" tab to keep track of 1 year anniversary gifts, pop-bys, etc **What problems is CINC solving and how is that benefiting you?** Keeps me organized. **Official Response from Jennifer O'Connell:** > Hi Shannon, Thank you so much for taking to time to leave a review. We love to hear that CINC is making it easy to set reminders and stay on top of your daily tasks. Thank you for those suggestions. I will pass them along to our product team. ### 48. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha R. | broker/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about CINC?** All of the data and the technology platform. **What do you dislike about CINC?** Agents need to know specific training and cues **What problems is CINC solving and how is that benefiting you?** I am obtaining leads ### 49. Easy to work with and tracks everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CINC?** Follow up reminders and easy to use navigation. Costumer suppport is spot on, Implementation of AI is very great. When a person frequently logged in and it notifies you, and it integrates the AI function when the trigger phrases has been detected. You can use it anytime. **What do you dislike about CINC?** Price but it is the best price for your money **What problems is CINC solving and how is that benefiting you?** Follow up with the leads that are interested in buying / selling / renting / or having their property managed by us ### 50. CINC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Crysti L B. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about CINC?** The platform and support of THE BEST...... account manager Alex!!! She really makes all the difference in learning tips and tricks for the platform, filters, strategies, suggestions, etc. **What do you dislike about CINC?** The leads aren't so great. A lot of them are 'just browsing' or 'just wanted to see a house' for whatever reason. Bad emails and phone #'s. Even after I paid for the verified leads...... **What problems is CINC solving and how is that benefiting you?** not sure ## CINC Discussions - [What is the best way to use CINC as a full CRM? 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