Sentiment des utilisateurs
Comment sont-ils déterminés ?
Ces informations, actuellement en version bêta, sont compilées à partir des avis des utilisateurs et regroupées pour afficher une vue d'ensemble du logiciel.
- 8x8 Contact Center is a cloud-based platform that enables interaction with clients over multiple channels in a single place.
- Users frequently mention the ease of use, the ability to use it from anywhere, the helpful customer support, and the integration with major CRMs and ERPs as major benefits.
- Reviewers noted that the interface appears outdated, the reporting could be more customizable, there are occasional glitches and outages, and the screen pop-up feature doesn’t always work as expected.
