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Compare Trengo and Wati 
Featured Products
At a Glance
Market Segments
Small-Business (72.4% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
€349.00 10 User Per Month
Contact Us
Trengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansWati
Star Rating
(458)4.6 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in overall user satisfaction, reflected in its higher G2 Score compared to Trengo. Users appreciate Wati's simple interface, which makes customer communications faster and more efficient, allowing teams to manage chats easily.
- Users say that Trengo provides a comprehensive overview of customer communications, which helps them respond faster and ensures no messages are missed. This feature is particularly praised by users who value streamlined communication in their daily operations.
- Reviewers mention that Wati's setup process is straightforward and user-friendly, with clearly guided steps that make onboarding a breeze. In contrast, while Trengo is also noted for its ease of use, some users have highlighted the need for assistance during implementation, indicating a potential area for improvement.
- According to verified reviews, Trengo's support team receives high marks for their availability and helpfulness, with users specifically thanking their account manager for personalized assistance. This level of support can be a significant advantage for businesses needing extra guidance.
- Users appreciate Wati's robust features for WhatsApp marketing, including bulk messaging and automated replies, which are rated highly by reviewers. Trengo, while offering valuable features, does not match the same level of functionality in this area, which may be a deciding factor for businesses focused on WhatsApp communications.
- Reviewers highlight that both platforms cater well to small businesses, but Wati has a slight edge in terms of user experience and feature richness, particularly for those looking to leverage WhatsApp for customer engagement. This could make Wati a more appealing choice for companies prioritizing effective communication strategies.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Trengo
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.2
213
8.9
354
Ease of Use
8.6
217
9.2
363
Ease of Setup
8.2
159
9.0
325
Ease of Admin
8.3
141
9.1
272
Quality of Support
8.8
217
8.6
346
Has the product been a good partner in doing business?
8.8
142
9.1
268
Product Direction (% positive)
9.0
218
9.3
334
Features by Category
Ticket and Case Management
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Not enough data
Generative AI
7.2
15
Not enough data
7.1
15
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Not enough data
Platform
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Not enough data
Channels
8.5
84
Feature Not Available
7.5
70
Feature Not Available
6.8
70
Feature Not Available
Design
7.6
72
8.7
154
6.9
67
7.9
153
7.7
78
8.6
165
7.7
76
8.4
153
7.6
70
8.7
155
Generative AI
6.0
55
Feature Not Available
6.1
54
Feature Not Available
Inbox Tools
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Not enough data
Coordination Tools
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Not enough data
Software Options
7.6
17
Not enough data
7.0
18
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
131
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
Not enough data
8.6
173
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Conversational Platform
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Not enough data
Support Automation
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Sorting & Filtering
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
Integrations
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
Time Management
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Not enough data
Generative AI
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Not enough data
Automation
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Not enough data
Artificial Intelligence
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Not enough data
Generative AI
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Not enough data
Communication
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Not enough data
Internal Use
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Not enough data
Self-Service Platform
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.1(won by default)
22
Feature Not Available
6.2(won by default)
22
Feature Not Available
Process
8.5(won by 0.2)
36
8.3
55
8.6(tied score)
35
8.6(tied score)
57
7.7
28
8.5(won by 0.8)
54
Channels
8.6(won by default)
42
Feature Not Available
8.5(won by 0.1)
40
8.4
56
8.2
38
8.6(won by 0.4)
59
5.7
33
7.7(won by 2.0)
50
8.0
35
8.5(won by 0.5)
51
Insight
7.2
27
8.0(won by 0.8)
49
7.5(won by default)
34
Feature Not Available
7.2(won by default)
29
Feature Not Available
7.7(won by default)
32
Feature Not Available
Generative AI
6.4
11
Not enough data
6.4
11
Not enough data
WhatsApp Messaging - WhatsApp Marketing
7.3
5
9.1
90
6.0
5
9.4
91
8.0
5
9.2
88
7.3
5
9.0
86
6.7
5
9.1
86
8.3
5
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
5.3
5
8.9
83
6.0
5
9.1
83
3.7
5
8.6
78
4.0
5
8.8
80
Categories
Categories
Shared Categories
Trengo and Wati are categorized as Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), and Proactive Notification
Reviews
Reviewers' Company Size
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.1%
Alternatives
Discussions
Trengo has no discussions with answers
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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