1. [Home](https://www.g2.com/) 2. ... 3. [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) 4. [Trengo Discussions](https://www.g2.com/products/trengo/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3bfbc59a7fb8d3902ee0c7411f691d34/trengo.png "Product Avatar Image") ](/products/trengo/reviews) [ Trengo ](/products/trengo/reviews) (246)4.3/5 Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. Show More * * * ### 55.0 Nps Score Already have Trengo? ### All Trengo Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does Trengo do? ](/discussions/what-does-trengo-do) What does Trengo do? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Email Client Software ](https://www.g2.com/tags/email-client-software)[ Email Software ](https://www.g2.com/tags/email-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.&title=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is Trengo WhatsApp? ](/discussions/what-is-trengo-whatsapp) What is Trengo WhatsApp? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Email Client Software ](https://www.g2.com/tags/email-client-software)[ Email Software ](https://www.g2.com/tags/email-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.&title=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) 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[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Email Client Software ](https://www.g2.com/tags/email-client-software)[ Email Software ](https://www.g2.com/tags/email-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.&title=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) 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[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Email Software ](https://www.g2.com/tags/email-software)[ Email Client Software ](https://www.g2.com/tags/email-client-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.&title=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Trengo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Trengo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%0aAsk+Trengo+questions+and+get+answers+from+expert+users+in+our+Trengo+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/trengo/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/15fd095f9b0523ffb18f85360babb983/trengo.svg "Product Avatar Image") ### Have you used Trengo before? Answer a few questions to help the Trengo community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftrengo%2Fdiscuss%3Fsmall_ask%3Dtrengo) No