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At a Glance
Market Segments
Small-Business (90.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free Per Month
$19.00 1 user per month billed annually
Tidio
Star Rating
(1,850)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,658)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in Live Chat functionality, scoring 9.4 compared to Zendesk's 8.7. Reviewers mention that Tidio's chat interface is more intuitive and responsive, making it easier for agents to engage with customers in real-time.
- Reviewers mention that Tidio offers a Free Entry Level Price, making it more accessible for small businesses, while Zendesk's starting price of $19.00 is seen as a barrier for some users. This pricing difference is significant for startups and smaller teams looking to minimize costs.
- Users on G2 highlight Tidio's superior Ease of Use with a score of 9.3, while Zendesk trails with 8.6. Reviewers say that Tidio's user-friendly design and straightforward navigation reduce the learning curve for new users.
- Reviewers mention that Tidio outperforms Zendesk in Quality of Support, scoring 9.2 compared to Zendesk's 8.4. Users report that Tidio's support team is more responsive and helpful, providing quicker resolutions to issues.
- G2 users report that Tidio's Customization options are more flexible, scoring 8.9 against Zendesk's 8.1. Reviewers say that Tidio allows for easier adjustments to fit specific business needs, enhancing user experience.
- Users say that Zendesk's Ticket Creation User Experience is rated higher at 8.8 compared to Tidio's 8.5. However, reviewers mention that while Zendesk offers more robust features, Tidio's simplicity in ticket management is appreciated by users who prefer a less complex system.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Tidio
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,300
8.6
5,116
Ease of Use
9.3
1,318
8.6
5,160
Ease of Setup
9.2
1,058
8.0
3,184
Ease of Admin
9.2
946
8.2
3,073
Quality of Support
9.2
1,134
8.4
4,794
Has the product been a good partner in doing business?
9.2
896
8.4
2,999
Product Direction (% positive)
9.2
1,168
8.0
4,770
Features by Category
Ticket and Case Management
8.5
83
8.8
2550
|
Verified
8.4
81
8.7
2565
|
Verified
8.4
87
8.5
2492
|
Verified
8.6
88
8.4
2337
|
Verified
7.9
71
8.2
1921
|
Verified
8.6
80
8.4
2398
|
Verified
8.2
75
8.6
2386
|
Verified
8.4
75
8.3
1853
|
Verified
Generative AI
7.2
46
7.6
384
6.9
44
7.6
385
Agentic AI - Help Desk
7.0
15
7.8
245
7.1
15
7.9
245
7.0
15
8.0
246
Communication Channels
8.7
80
8.5
2060
|
Verified
8.7
78
8.8
2309
|
Verified
9.2
87
8.4
1724
|
Verified
8.0
73
8.0
1428
|
Verified
7.2
68
8.0
1313
|
Verified
Platform
8.8
104
7.8
1387
|
Verified
8.9
717
|
Verified
8.0
1777
|
Verified
9.0
108
8.3
1947
|
Verified
8.7
110
8.2
1739
|
Verified
8.1
93
7.9
2339
|
Verified
8.8
106
8.0
2407
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Not enough data
Channels
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
8.1
12
8.3
63
8.3
12
8.6
68
8.5
12
8.2
68
Automation - AI Agents
8.8
8
7.6
26
8.1
8
7.8
26
7.7
8
7.7
26
7.9
8
7.7
26
7.9
8
7.9
26
Platform
8.5
12
8.3
68
7.6
12
8.3
66
7.8
12
8.4
63
Autonomy - AI Agents
8.1
8
7.9
25
8.8
8
7.6
26
7.5
8
7.5
26
8.5
8
7.6
26
Generative AI
8.0
9
7.8
32
7.8
9
8.2
31
Responses
8.7
495
8.1
468
8.8
487
8.1
465
8.8
486
8.3
449
8.7
470
8.1
448
8.7
427
8.2
356
Platform
9.3
505
8.6
471
8.8
456
8.3
468
8.7
456
8.3
463
8.7
452
8.2
464
8.3
352
Feature Not Available
8.7
404
Feature Not Available
8.9
467
8.4
454
Generative AI
8.0
128
8.2
113
8.1
125
8.2
112
Conversational Platform
8.4
124
8.1
859
8.1
117
8.3
716
8.1
118
8.2
684
8.4
120
8.2
749
Support Automation
8.4
113
8.2
714
8.3
110
8.3
757
8.5
110
8.4
711
8.4
115
8.1
788
Generative AI
8.1
70
7.8
204
8.1
69
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.4
21
8.1
82
7.7
20
7.6
77
8.2
19
8.1
84
Automation
8.3
21
8.1
83
8.1
20
8.2
83
8.3
20
8.1
84
Artificial Intelligence
8.0
19
7.8
83
7.8
20
7.7
82
8.2
20
7.7
84
Generative AI
7.7
81
Feature Not Available
7.4
79
7.9
207
7.2
80
Feature Not Available
Communication
9.3
747
|
Verified
8.6
950
|
Verified
9.1
751
|
Verified
8.5
964
|
Verified
8.5
540
8.1
720
9.1
648
|
Verified
8.5
737
|
Verified
8.5
482
|
Verified
8.0
520
Internal Use
8.9
717
|
Verified
8.0
1777
|
Verified
9.0
615
|
Verified
8.5
849
|
Verified
8.8
608
|
Verified
8.1
650
8.6
583
|
Verified
8.5
898
8.8
566
|
Verified
8.6
824
|
Verified
8.7
593
|
Verified
8.3
847
|
Verified
Generative AI
8.1
54
Feature Not Available
Self-Service Experience
8.7
89
8.5
1499
8.8
81
8.5
1436
8.7
26
8.0
1024
8.8
87
7.7
648
8.9
88
8.0
780
Self-Service Platform
8.7
90
8.2
828
9.0
94
8.2
841
8.8
88
7.7
658
8.8
90
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
7.9(won by 0.5)
26
7.4
77
7.9(won by 0.4)
26
7.5
78
Process
8.2
46
8.4(won by 0.2)
564
8.5
48
9.1(won by 0.6)
741
8.4
43
8.9(won by 0.5)
689
Channels
8.9
49
9.0(won by 0.1)
740
8.9(won by 0.5)
50
8.4
586
9.4(won by 0.7)
51
8.7
563
8.1
43
8.2(won by 0.1)
485
8.6(won by 0.3)
43
8.3
421
Insight
8.5(won by 0.3)
42
8.2
539
8.3(tied score)
46
8.3(tied score)
648
9.1(won by 0.6)
51
8.5
562
9.2(won by 0.5)
41
8.7
666
Generative AI
5.2
7
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
43
8.4
70
8.3
44
8.2
71
8.3
43
8.3
71
8.6
43
8.3
69
8.2
42
8.3
70
Customer Interaction Automation - AI Customer Support Agents
8.5
42
8.2
70
8.5
42
8.4
70
8.7
42
8.4
70
8.7
42
8.5
70
Automation
8.6
45
8.6
70
8.6
44
8.6
71
8.4
45
8.0
70
Autonomy
8.2
42
8.2
70
8.3
43
8.4
69
8.5
43
8.4
70
8.4
43
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Zendesk for Customer Service are categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, Chatbots, Live Chat, Help Desk, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, and Shared Inbox
Unique Categories
Tidio is categorized as AI Chatbots, Conversational Marketing, E-Commerce Tools, Customer Communications Management, and Digital Adoption Platform
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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