Compare Talkdesk and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
$19.00 1 user per month billed annually
Talkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,811)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place.
- Users say that Talkdesk shines in its ability to handle multiple interactions seamlessly, thanks to its unified Conversations view. Reviewers highlight how this feature allows them to access all active chats and SMS in one location, enhancing their ability to manage communications effectively.
- According to verified reviews, Zendesk for Customer Service is praised for its quick implementation process, with users noting that the onboarding wizard is particularly helpful for new users. This contrasts with Talkdesk, where some users have mentioned that while setup is straightforward, it may not be as intuitive for all features.
- Reviewers mention that Talkdesk's automation capabilities, such as easy call transfers and automated case creation, significantly improve workflow efficiency. However, Zendesk's generative AI service is also highlighted as a favorite among users for creating multi-level responses, showcasing its strength in customer interaction automation.
- Users report that both platforms offer solid support, but Talkdesk receives slightly higher marks for quality of support and responsiveness. This is particularly beneficial for teams that require immediate assistance during busy periods, while Zendesk users appreciate the centralized support resources available.
- G2 reviewers indicate that while Zendesk for Customer Service has a higher overall satisfaction score, Talkdesk's recent user feedback suggests it is a strong contender for mid-market businesses looking for a structured communication tool. Users value how Talkdesk organizes interactions, making it easier to manage customer relationships.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Talkdesk
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
2,030
8.6
5,186
Ease of Use
9.1
2,040
8.6
5,294
Ease of Setup
8.8
1,064
8.0
3,253
Ease of Admin
8.9
932
8.2
3,118
Quality of Support
8.8
1,807
8.4
4,921
Has the product been a good partner in doing business?
8.9
915
8.4
3,041
Product Direction (% positive)
8.7
1,935
8.0
4,839
Features by Category
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2612
|
Verified
Not enough data
8.5
2540
|
Verified
Not enough data
8.4
2372
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1865
|
Verified
Generative AI
Not enough data
7.6
389
Not enough data
7.6
387
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
8.0
247
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1324
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.9
8
Not enough data
8.3
8
Not enough data
AI Capabilities - Auto Dialer
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Administration
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Not enough data
Knowledge Management
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Not enough data
Compliance
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Not enough data
Customer Support
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Not enough data
Data Security
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Not enough data
Administration
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Not enough data
Generative AI
8.7
48
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Quality Assurance
9.1
370
Not enough data
9.0
341
Not enough data
8.9
378
Not enough data
Engagement
9.0
356
Not enough data
9.2
379
Not enough data
9.0
367
Not enough data
Performance
9.0
361
Not enough data
9.2
363
Not enough data
Generative AI
8.9
79
Not enough data
8.6
78
Not enough data
Channels
9.2
821
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Not enough data
Generative AI
8.1
182
Not enough data
Functions
8.9
961
|
Verified
Not enough data
9.0
981
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
8.8
590
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
712
Not enough data
8.9
658
|
Verified
Not enough data
Agentic AI - Contact Center
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Not enough data
Administrative
8.8
909
|
Verified
Not enough data
9.1
927
|
Verified
Not enough data
8.8
1015
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.8
575
|
Verified
Not enough data
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Workforce Management
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
Administration
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
715
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Not enough data
Generative AI
7.7
96
Not enough data
Workforce Management
9.0
217
Not enough data
8.9
209
Not enough data
Call Center Infrastructure (CCI)
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
Administrative
9.2
222
Not enough data
8.9
224
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.2
67
8.1
83
8.1
68
7.6
77
8.2
68
8.1
85
Automation
8.0
67
8.1
85
8.2
67
8.2
83
8.2
67
8.1
83
Artificial Intelligence
8.0
68
7.8
82
8.3
67
7.7
81
8.0
65
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
8.6
16
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
32
8.4
72
7.9
33
8.1
71
7.9
32
8.2
70
8.3
34
8.3
70
8.3
32
8.3
69
Customer Interaction Automation - AI Customer Support Agents
7.2
32
8.2
70
8.2
32
8.4
71
8.0
32
8.3
71
8.4
37
8.5
70
Automation
7.9
36
8.7
73
8.2
33
8.6
71
7.9
32
7.9
69
Autonomy
7.8
32
8.1
69
8.2
32
8.4
68
7.8
33
8.4
70
7.9
32
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Proactive Notification, Digital Customer Service Platforms, Conversational Support, and Customer Self-Service
Unique Categories
Talkdesk is categorized as AI Voice Assistants, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, and Multilingual Customer Support
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Help Desk, Workforce Management, Live Chat, Chatbots, Complaint Management, Conversational Commerce Platforms, Social Customer Service, and Shared Inbox
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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