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Compare Talkdesk and Zendesk for Customer Service 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
$19.00 1 user per month billed annually
Talkdesk
Star Rating
(2,496)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in Ease of Use with a score of 9.1 compared to Zendesk Support Suite's 8.6. Reviewers mention that Talkdesk's intuitive interface and streamlined navigation make it easier for agents to manage customer interactions effectively.
- Reviewers mention that Talkdesk outperforms Zendesk in Integrations, scoring 9.1 versus Zendesk's 8.2. Users appreciate Talkdesk's extensive integration capabilities with various CRM and communication tools, which enhance their workflow and data management.
- G2 users highlight Talkdesk's superior Analytics capabilities, scoring 9.1 compared to Zendesk's 7.9. Reviewers say that Talkdesk provides more robust reporting features, allowing teams to gain deeper insights into customer interactions and performance metrics.
- Users on G2 report that Talkdesk leads in Performance and Reliability with a score of 9.2, while Zendesk scores 8.6. Reviewers mention that Talkdesk's system uptime and response times are consistently praised, ensuring a reliable customer support experience.
- Reviewers mention that Zendesk Support Suite has a competitive edge in Feedback Collection with a score of 8.9, slightly higher than Talkdesk's 8.4. Users appreciate Zendesk's customizable feedback forms and surveys that help gather valuable customer insights.
- Users say that Talkdesk shines in Database Management with a score of 9.1 compared to Zendesk's 8.1. Reviewers report that Talkdesk's database features allow for better organization and retrieval of customer data, enhancing the overall support experience.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Talkdesk
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
2,030
8.6
5,118
Ease of Use
9.1
2,040
8.6
5,162
Ease of Setup
8.8
1,064
8.0
3,186
Ease of Admin
8.9
930
8.2
3,073
Quality of Support
8.8
1,808
8.4
4,796
Has the product been a good partner in doing business?
8.9
914
8.4
2,999
Product Direction (% positive)
8.7
1,938
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Dialing Options
9.2
319
Not enough data
9.2
292
Not enough data
8.5
8
Not enough data
Agent Tools
9.2
250
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
8
Not enough data
8.5
8
Not enough data
AI Capabilities - Auto Dialer
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Not enough data
Generative AI
8.8
52
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Quality Assurance
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Not enough data
Engagement
9.1
357
Not enough data
9.2
380
Not enough data
9.0
368
Not enough data
Performance
9.0
362
Not enough data
9.2
364
Not enough data
Generative AI
8.9
80
Not enough data
8.7
79
Not enough data
Channels
9.2
820
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
547
|
Verified
Not enough data
Generative AI
8.2
184
Not enough data
Functions
8.9
962
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
834
|
Verified
Not enough data
8.7
576
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
9.1
715
|
Verified
Not enough data
8.9
713
Not enough data
8.9
659
|
Verified
Not enough data
Agentic AI - Contact Center
8.3
30
Not enough data
8.7
30
Not enough data
8.4
30
Not enough data
8.4
30
Not enough data
Administrative
8.8
912
|
Verified
Not enough data
9.1
928
|
Verified
Not enough data
8.8
1016
|
Verified
Not enough data
9.1
715
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Workforce Management
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Administration
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
8.3
188
Not enough data
7.9
197
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Not enough data
Generative AI
7.8
99
Not enough data
Workforce Management
9.1
219
Not enough data
8.9
211
Not enough data
Call Center Infrastructure (CCI)
8.6
23
Not enough data
8.7
23
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
Administrative
9.2
223
Not enough data
8.9
227
Not enough data
Customer Support
8.4
73
8.1
82
8.3
74
7.6
77
8.3
74
8.1
84
Automation
8.2
72
8.1
83
8.4
73
8.2
83
8.3
73
8.1
84
Artificial Intelligence
8.2
74
7.8
83
8.5
73
7.7
82
8.1
69
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.6
16
Not enough data
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
38
8.4
70
8.2
38
8.2
71
8.3
39
8.3
71
8.5
39
8.3
69
8.6
37
8.3
70
Customer Interaction Automation - AI Customer Support Agents
7.7
38
8.2
70
8.5
38
8.4
70
8.2
38
8.4
70
8.6
40
8.5
70
Automation
8.2
39
8.6
70
8.5
38
8.6
71
8.3
37
8.0
70
Autonomy
8.1
36
8.2
70
8.5
37
8.4
69
8.2
37
8.4
70
8.2
37
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Zendesk for Customer Service are categorized as AI Customer Support Agents and Customer Service Automation
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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