Compare Talkdesk and Zendesk Support Suite 
At a Glance
Market Segments
Talkdesk
Mid-Market (60.7% of reviews)
Zendesk Support Suite
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Talkdesk
$85.00 1 Per user, Per monthZendesk Support Suite
$19.00 1 user per month billed annuallyFeatured Products
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Talkdesk vs Zendesk Support Suite
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Talkdesk follows closely with a score of 8.9. Reviewers mention that Zendesk's interface is intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Talkdesk shines in its customer and contacts database management, achieving a score of 9.0 compared to Zendesk's 8.2. Users on G2 appreciate Talkdesk's robust database features that allow for better segmentation and targeting of customer interactions.
- G2 users highlight that Talkdesk's reporting and analytics capabilities are superior, with a score of 9.0, while Zendesk scores 8.3. Users report that Talkdesk provides more detailed insights and customizable dashboards, which help in tracking performance metrics effectively.
- Users say that Zendesk Support Suite offers a more comprehensive knowledge base feature, scoring 8.6, compared to Talkdesk's 9.1. Reviewers mention that Talkdesk's knowledge base is easier to navigate and provides better publishing workflows, enhancing the self-service experience for customers.
- Reviewers mention that Talkdesk's automation features, particularly in ticket resolution, are rated higher at 9.0, while Zendesk scores 8.0. Users report that Talkdesk's intelligent routing and automation capabilities significantly reduce response times and improve overall efficiency.
- Users on G2 report that Talkdesk's voice channel capabilities are rated higher at 9.1 compared to Zendesk's 8.1. Reviewers mention that Talkdesk's IVR and call routing features are more advanced, providing a smoother experience for both agents and customers during voice interactions.
Pricing
Entry-Level Pricing
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Talkdesk
No trial information availableZendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.9
1,947
8.6
4,740
Ease of Use
9.1
1,955
8.6
4,776
Ease of Setup
8.8
986
8.0
2,849
Ease of Admin
8.9
899
8.2
2,891
Quality of Support
8.8
1,728
8.4
4,431
Has the product been a good partner in doing business?
8.8
882
8.4
2,815
Product Direction (% positive)
8.7
1,856
7.9
4,393
Features by Category
Ticket and Case Management
Not enough data
8.8
2235
|
Verified
Not enough data
8.7
2251
|
Verified
Not enough data
8.5
2176
|
Verified
Not enough data
8.4
2023
|
Verified
Not enough data
8.1
1611
|
Verified
Not enough data
8.4
2090
|
Verified
Not enough data
8.6
2078
|
Verified
Not enough data
8.2
1543
|
Verified
Generative AI
Not enough data
7.3
113
Not enough data
7.2
116
Communication Channels
Not enough data
8.4
1752
|
Verified
Not enough data
8.8
1998
|
Verified
Not enough data
8.4
1417
|
Verified
Not enough data
8.0
1122
|
Verified
Not enough data
8.1
1009
|
Verified
Platform
Not enough data
7.6
1094
|
Verified
Not enough data
8.0
1450
|
Verified
Not enough data
8.2
1663
|
Verified
Not enough data
8.1
1454
|
Verified
Not enough data
7.8
2053
|
Verified
Not enough data
7.9
2122
|
Verified
Dialing Options
9.2
308
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
9.0
268
|
Verified
Not enough data
Agent Tools
9.0
254
|
Verified
Not enough data
9.2
240
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
9.4
337
|
Verified
Not enough data
Automation
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
9.0
252
|
Verified
Not enough data
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
9.1
145
8.1
558
9.0
138
8.0
539
9.1
141
8.2
600
Knowledge Management
9.1
140
8.6
743
9.1
137
8.3
594
9.2
142
7.9
646
Compliance
9.2
139
8.3
523
9.1
135
8.2
485
9.3
138
8.2
488
9.1
136
8.0
462
Customer Support
9.1
139
8.0
608
9.1
133
7.8
584
9.1
130
7.8
420
Data Security
9.2
126
8.1
430
9.2
127
8.1
431
9.2
135
8.3
521
9.3
123
8.5
468
Administration
9.1
148
8.2
617
9.2
158
8.3
728
9.2
165
8.6
731
Generative AI
Feature Not Available
Feature Not Available
Usability
Not enough data
8.2
587
Not enough data
8.3
583
Not enough data
8.3
555
Reporting
Not enough data
8.2
513
Not enough data
7.9
487
Not enough data
8.1
567
Generative AI
Not enough data
7.3
107
Not enough data
7.1
106
Quality Assurance
9.2
352
Not enough data
9.0
323
Not enough data
8.9
360
Not enough data
Engagement
9.0
338
Not enough data
9.2
361
Not enough data
9.0
349
Not enough data
Performance
9.0
343
Not enough data
9.2
345
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
775
|
Verified
Not enough data
8.6
499
|
Verified
Not enough data
8.4
485
|
Verified
Not enough data
8.3
477
|
Verified
Not enough data
8.6
506
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.9
919
|
Verified
Not enough data
9.0
940
|
Verified
Not enough data
9.0
791
|
Verified
Not enough data
8.7
533
|
Verified
Not enough data
8.7
550
|
Verified
Not enough data
9.1
673
|
Verified
Not enough data
8.9
671
Not enough data
8.8
617
|
Verified
Not enough data
Administrative
8.8
868
|
Verified
Not enough data
9.1
887
|
Verified
Not enough data
8.8
974
|
Verified
Not enough data
9.1
674
|
Verified
Not enough data
8.8
536
|
Verified
Not enough data
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
Not enough data
8.1
394
Not enough data
8.1
391
Not enough data
8.3
377
Not enough data
8.1
375
Not enough data
8.1
283
Platform
Not enough data
8.6
396
Not enough data
8.2
394
Not enough data
8.2
389
Not enough data
8.2
390
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
383
Generative AI
Not enough data
8.3
42
Not enough data
7.9
41
Workforce Management
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Not enough data
Administration
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Not enough data
Conversational Platform
Not enough data
8.1
763
Not enough data
8.2
619
Not enough data
8.1
588
Not enough data
8.1
657
Support Automation
Not enough data
8.1
622
Not enough data
8.2
666
Not enough data
8.4
619
Not enough data
8.0
697
Generative AI
Not enough data
7.6
115
Not enough data
7.6
115
Messaging Channels
Not enough data
7.5
61
Not enough data
9.0
151
Not enough data
8.3
74
Not enough data
8.4
81
Administration
Not enough data
8.1
87
Not enough data
8.8
135
Not enough data
8.2
91
Not enough data
8.4
124
Platform
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
192
Not enough data
8.8
184
Not enough data
Administrative
9.1
196
Not enough data
8.9
199
Not enough data
Customer Support
8.0
49
8.3
10
8.0
50
6.7
5
7.9
50
8.5
10
Automation
8.0
49
8.2
10
8.0
49
8.8
10
8.0
49
8.3
11
Artificial Intelligence
8.0
50
8.8
11
8.2
49
8.6
12
7.8
47
8.6
12
Generative AI
Not enough data
Feature Not Available
Not enough data
7.7
60
Not enough data
Feature Not Available
Communication
Not enough data
8.6
772
|
Verified
Not enough data
8.4
790
|
Verified
Not enough data
8.1
549
Not enough data
8.4
569
|
Verified
Not enough data
8.0
352
Internal Use
Not enough data
8.0
1450
|
Verified
Not enough data
8.5
685
|
Verified
Not enough data
8.1
487
Not enough data
8.4
731
Not enough data
8.6
658
|
Verified
Not enough data
8.2
685
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1404
Not enough data
8.5
1342
Not enough data
8.0
934
Not enough data
7.7
556
Not enough data
7.9
688
Self-Service Platform
Not enough data
8.2
736
Not enough data
8.2
752
Not enough data
7.6
572
Not enough data
8.1
716
Generative AI
Not enough data
6.7(won by default)
35
Not enough data
6.7(won by default)
36
Process
Not enough data
8.4(won by default)
518
Not enough data
9.1(won by default)
694
Not enough data
8.8(won by default)
643
Channels
Not enough data
9.0(won by default)
694
Not enough data
8.3(won by default)
539
Not enough data
8.7(won by default)
518
Not enough data
8.2(won by default)
441
Not enough data
8.3(won by default)
378
Insight
Not enough data
8.2(won by default)
494
Not enough data
8.3(won by default)
605
Not enough data
8.4(won by default)
518
Not enough data
8.7(won by default)
625
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
7.4
47
Not enough data
7.3
46
ServiceNow Apps
9.4
42
Not enough data
9.4
41
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Zendesk Support Suite are categorized as Contact Center Knowledge Base, AI Agents, and Customer Service Automation
Unique Categories
Talkdesk is categorized as Contact Center Quality Assurance, Speech Analytics, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Proactive Notification
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
When will you have full Talkdesk functionality on the Iphone App?
2 comments
WP
We would like to see TalkDesk CallBar functionality as a part of the mobile app.Read more
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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