# Talkdesk vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests, which is particularly beneficial for organizations needing to track issues and maintain communication until resolution. Users appreciate the ticketing system that helps assign tasks to the right teams efficiently.
- **Users say** that Talkdesk stands out for its flexibility and ease of use, especially in cloud-based environments. Reviewers highlight its innovative features and AI capabilities, which have significantly improved their customer service operations, particularly in specialized fields like healthcare.
- **According to verified reviews** , Zendesk for Customer Service has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users mention the recent addition of AI features that assist with ticket routing and summarization, enhancing productivity.
- **Reviewers mention** that while Talkdesk offers a free entry-level price, which is attractive for startups, Zendesk's pricing is perceived as justified due to its robust features and higher overall performance ratings. Users often note that the investment in Zendesk pays off in terms of efficiency and support quality.
- **Users highlight** that Zendesk's ease of use is commendable, but Talkdesk slightly edges it out with a more intuitive interface, making it easier for new agents to adapt quickly. This is particularly important for teams that require rapid onboarding and minimal training.
- **G2 reviewers report** that both platforms have strong customer support, but Zendesk's support is often described as more comprehensive, with users appreciating the detailed resources and community forums available for troubleshooting and best practices.



| | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,527 | 6,995 | 
| **Largest Market Segment** | Mid-Market (60.3% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | Free 25 Licenses Free to Start | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2049 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 9.1 (2059 reviews) | 8.6 (5447 reviews) | 
  | **Ease of Setup** | 8.8 (1083 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 8.9 (942 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 8.8 (1823 reviews) | 8.4 (4999 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (924 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1952 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3762 |

#### Ticket and Case Management

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2358 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1342 reviews) ✓ Verified | 

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 405 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Dialing Options

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Preview Dialing** | 9.2 (319 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (293 reviews) | Not enough data | 
| **Predictive Dialing** | 8.3 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Whisper Coaching ** | 9.2 (251 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 9.1 (255 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.4 (350 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Voice Activity Detection** | 9.1 (243 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 9.1 (261 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.9 (225 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (8 reviews) | Not enough data | 
| **Compliance Monitoring** | 7.9 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.1/10 | 215 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Administration

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Database Management ** | 9.1 (165 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (158 reviews) | Not enough data | 
| **Issue Management** | 9.0 (161 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | 9.2 (160 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (156 reviews) | Not enough data | 
| **Analytics** | 9.1 (161 reviews) | Not enough data | 

#### Compliance

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Policies and Controls** | 9.2 (159 reviews) | Not enough data | 
| **Data Governance** | 9.2 (155 reviews) | Not enough data | 
| **Compliance** | 9.2 (158 reviews) | Not enough data | 
| **Auditing** | 9.1 (156 reviews) | Not enough data | 

#### Customer Support

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Search** | 9.1 (158 reviews) | Not enough data | 
| **Suggestions** | 9.0 (153 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (148 reviews) | Not enough data | 

#### Data Security

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Risk Data Attributes** | 9.2 (146 reviews) | Not enough data | 
| **Data Transport** | 9.2 (147 reviews) | Not enough data | 
| **Access Management** | 9.3 (155 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (143 reviews) | Not enough data | 

#### Administration

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 9.1 (165 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (177 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 8.7 (48 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Call Analytics

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 439 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Quality Assurance

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Evaluation** | 9.2 (371 reviews) | Not enough data | 
| **Calibration** | 9.0 (342 reviews) | Not enough data | 
| **Reports** | 8.9 (379 reviews) | Not enough data | 

#### Engagement

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Feedback** | 9.0 (357 reviews) | Not enough data | 
| **Dashboards** | 9.2 (380 reviews) | Not enough data | 
| **Training** | 9.0 (367 reviews) | Not enough data | 

#### Performance

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 9.0 (362 reviews) | Not enough data | 
| **Compliance** | 9.2 (363 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.9 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (78 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 1216 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Channels

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Voice** | 9.2 (826 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.6 (542 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 8.4 (529 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 8.3 (519 reviews) ✓ Verified | Not enough data | 
| **Email** | 8.5 (551 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (182 reviews) | Not enough data | 

#### Functions

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Session Routing** | 8.9 (962 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 9.0 (985 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 9.0 (834 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.7 (576 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.8 (590 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.9 (712 reviews) | Not enough data | 
| **Persistent Data** | 8.9 (661 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (27 reviews) | Not enough data | 

#### Administrative

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Session Summary Notes** | 8.8 (912 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.1 (929 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.8 (1020 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.1 (716 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.8 (577 reviews) ✓ Verified | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.6/10 | 73 |
| **Zendesk for Customer Service** | N/A | N/A |

#### ServiceNow Apps

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **ServiceNow Integration** | 9.4 (43 reviews) | Not enough data | 
| **Value** | 9.4 (42 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 296 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Workforce Management

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Agent Availability** | 9.3 (259 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 9.1 (238 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.8 (208 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.8 (213 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 9.0 (236 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 9.2 (254 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.2 (258 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.7 (207 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 9.0 (213 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 243 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Omnichannel** | 8.3 (186 reviews) | Not enough data | 
| **Mobile Access** | 7.9 (195 reviews) | Not enough data | 
| **Queue Management** | 8.8 (217 reviews) | Not enough data | 
| **Call Routing** | 8.9 (220 reviews) | Not enough data | 
| **Call Back** | 9.0 (220 reviews) | Not enough data | 
| **IVR** | 8.9 (210 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (211 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (96 reviews) | Not enough data | 

#### Workforce Management

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Call Monitoring** | 9.0 (217 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (209 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | 9.2 (221 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (224 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.2/10 | 75 |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Text** | 8.3 (68 reviews) | 8.1 (83 reviews) | 
| **Speech** | 8.2 (69 reviews) | 7.5 (75 reviews) | 
| **Knowledge Base** | 8.2 (69 reviews) | 8.1 (85 reviews) | 

#### Automation

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | 8.1 (68 reviews) | 8.1 (85 reviews) | 
| **Customization** | 8.3 (68 reviews) | 8.2 (82 reviews) | 
| **Intelligent Routing** | 8.2 (68 reviews) | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | 8.0 (68 reviews) | 7.8 (81 reviews) | 
| **Language** | 8.3 (67 reviews) | 7.6 (79 reviews) | 
| **Conversational AI** | 8.0 (66 reviews) | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.6/10 | 18 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 8.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.0/10 | 55 |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | 7.6 (33 reviews) | 8.4 (74 reviews) | 
| **Contextual Response Generation** | 7.8 (33 reviews) | 8.1 (71 reviews) | 
| **Sentiment Analysis** | 7.9 (33 reviews) | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | 8.3 (34 reviews) | 8.3 (71 reviews) | 
| **Multilingual Support** | 8.4 (33 reviews) | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | 7.2 (32 reviews) | 8.2 (70 reviews) | 
| **Feedback Collection** | 8.2 (32 reviews) | 8.4 (70 reviews) | 
| **Escalation Handling** | 7.9 (33 reviews) | 8.3 (71 reviews) | 
| **Workflow Optimization** | 8.3 (40 reviews) | 8.5 (70 reviews) | 

#### Automation

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | 7.9 (36 reviews) | 8.7 (74 reviews) | 
| **Feedback Collection** | 8.2 (34 reviews) | 8.6 (70 reviews) | 
| **Document Processing** | 7.9 (32 reviews) | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | 7.7 (31 reviews) | 8.1 (68 reviews) | 
| **Adaptive Responses** | 8.2 (32 reviews) | 8.4 (67 reviews) | 
| **Task Execution** | 7.9 (34 reviews) | 8.3 (69 reviews) | 
| **Problem Solving** | 7.9 (33 reviews) | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Talkdesk (11):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Zendesk for Customer Service (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Talkdesk | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 19.4% | 40.8% | 
| **Mid-Market** | 60.3% | 45.8% | 
| **Enterprise** | 20.4% | 13.4% | 

### By Industry

#### Talkdesk

- **Consumer Services:** 10.4%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.7%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.3%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)