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Compare Plivo and Podium 
Featured Products
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Starting at $25.00 Per Month
Contact Us Per Month
Plivo
Star Rating
(747)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansPodium
Star Rating
(2,066)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in user satisfaction, boasting a significantly higher overall score compared to Plivo. Users appreciate Podium's ability to centralize communications from various platforms like Google Business Profile and social media into one feed, making management seamless.
- Users say that Podium's implementation process is straightforward, with many highlighting the intuitive onboarding experience. In contrast, while Plivo is noted for its developer-friendly documentation, some users find the initial setup less intuitive, which can lead to a steeper learning curve.
- Reviewers mention that Podium shines in customer support quality, receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is proactive in assisting with issues, whereas Plivo's support, while reliable, has received mixed feedback regarding response times.
- According to verified reviews, Podium's features for online reviews and reputation management are particularly well-received. Users highlight the automatic review invitations sent via SMS, which streamline the process of gathering customer feedback, a feature that Plivo does not emphasize as strongly.
- G2 reviewers indicate that Podium offers a more user-friendly interface, with a clear layout that simplifies navigation. Users have expressed satisfaction with the ease of accessing payment options and messaging features, while Plivo, although powerful, can feel more complex due to its extensive capabilities.
- Users report that while Plivo is competitively priced and offers a pay-as-you-go model that appeals to startups, Podium's value is seen in its comprehensive feature set that enhances customer engagement. Users appreciate Podium's Text-to-Pay feature, which adds convenience for customers, something that Plivo lacks in its core offerings.
Pricing
Entry-Level Pricing
Plivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Plivo
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.1
522
9.1
1,737
Ease of Use
9.0
534
9.3
1,756
Ease of Setup
8.8
402
9.1
1,087
Ease of Admin
9.0
395
9.3
888
Quality of Support
8.5
477
9.0
1,614
Has the product been a good partner in doing business?
9.0
386
9.2
906
Product Direction (% positive)
7.7
488
9.0
1,723
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication Channels
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.2
617
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
8.1
7
Not enough data
5.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Implementation
8.9
6
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Channels
Feature Not Available
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Feature Not Available
8.2
153
Feature Not Available
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Feature Not Available
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
6.7
5
8.7
230
|
Verified
7.3
5
9.3
240
|
Verified
7.0
5
8.4
187
5.7
5
8.6
239
|
Verified
Feature Not Available
8.3
213
|
Verified
4.7
5
8.4
216
|
Verified
6.3
5
8.5
233
|
Verified
6.3
5
8.5
216
|
Verified
SMS Platform
8.0
5
8.5
223
|
Verified
7.3
5
8.6
223
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.6
201
|
Verified
8.3
5
Feature Not Available
9.3
5
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Feature Not Available
6.4
24
Feature Not Available
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.3
338
Feature Not Available
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Feature Not Available
7.5
229
Functionality
8.9
333
|
Verified
Not enough data
9.0
321
|
Verified
Not enough data
8.8
310
|
Verified
Not enough data
Support
8.7
330
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
278
|
Verified
Not enough data
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Platform
Not enough data
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Feature Not Available
8.7
14
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Feature Not Available
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Feature Not Available
8.1
31
Conversational Platform
Not enough data
8.6
295
Not enough data
8.4
253
Not enough data
8.3
166
Feature Not Available
8.5
181
Support Automation
Not enough data
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Generative AI
Not enough data
7.5
153
Feature Not Available
7.5
155
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
246
Feature Not Available
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Feature Not Available
7.3
295
Internal Use
Not enough data
8.2
617
|
Verified
Feature Not Available
8.9
677
|
Verified
Feature Not Available
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics - Phone Verification
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Not enough data
Additional Features - Phone Verification
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.1
631
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
649
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Campaigns
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Plivo and Podium are categorized as AI Agents For Business Operations, Conversational Support, Conversational Marketing, Customer Communications Management, SMS Marketing, Chatbots, and Live Chat
Unique Categories
Plivo is categorized as AI Customer Support Agents, Customer Service Automation, WhatsApp Marketing, Phone Verification, Digital Customer Service Platforms, Multi-Factor Authentication (MFA), Communication Platform as a Service (CPaaS), Mobile Marketing, Help Desk, Customer Self-Service, and RCS Business Messaging
Podium is categorized as AI Chatbots, Shared Inbox, Automotive Marketing, Online Reputation Management, and VoIP Providers
Reviews
Reviewers' Company Size
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.9%
Automotive
19.8%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Discussions
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 Comment
Official Response from Plivo
You can see detailed pricing at https://www.plivo.com/pricing/Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 Comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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