Compare Freshsales and Pipedrive 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,229)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(3,030)4.3 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in providing a user-friendly experience, with many users highlighting its powerful sales automation tools and excellent integration capabilities. One user mentioned, "It's like having an assistant, telling me what to do every day," showcasing how it effectively supports daily tasks.
- Users say Freshsales stands out for its ease of use and customization options. Reviewers appreciate the straightforward setup process, with one noting, "The initial setup was very easy, which was a big plus," making it a favorable choice for teams looking for quick implementation.
- According to verified reviews, Pipedrive's strong mobile app functionality is a significant advantage, allowing users to manage their sales processes on the go. Users have praised its mobile capabilities, stating it is "great for fast-moving teams," which is essential for those who need flexibility in their workflow.
- Reviewers mention that Freshsales offers effective notification features that help with client follow-ups, ensuring that no opportunities are missed. One user highlighted, "I appreciate the notification feature that helps with client follow-ups," indicating its utility in maintaining customer relationships.
- G2 reviewers indicate that while Pipedrive has a higher overall satisfaction score, Freshsales has a slight edge in specific areas like ease of setup and customization, with users noting how easy it is to upload leads and manage sales tasks. This suggests that Freshsales may be more adaptable for teams with unique needs.
- Users report that Pipedrive's robust search feature makes it easy to sort clients based on various criteria, enhancing productivity. One user stated, "The good search feature makes it simple to find clients by last name, amount spent, and product choices," which is a crucial aspect for sales teams managing large client databases.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
8.5
2,614
Ease of Use
9.0
1,057
8.9
2,654
Ease of Setup
8.7
563
8.7
1,663
Ease of Admin
8.9
535
8.6
1,023
Quality of Support
8.8
1,012
8.4
2,235
Has the product been a good partner in doing business?
9.0
529
8.7
991
Product Direction (% positive)
9.3
1,037
8.8
2,571
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.5
2049
|
Verified
8.3
416
Feature Not Available
8.8
707
|
Verified
8.9
2124
|
Verified
8.5
705
|
Verified
8.6
2108
|
Verified
8.3
506
|
Verified
7.7
1617
|
Verified
8.6
336
|
Verified
8.4
1127
|
Verified
8.2
481
|
Verified
7.7
1615
|
Verified
8.1
467
7.7
1570
8.4
509
|
Verified
7.8
1674
Marketing Automation
8.5
548
7.5
1517
|
Verified
8.5
521
7.5
1494
|
Verified
8.9
628
8.5
1861
|
Verified
7.9
114
7.5
1447
|
Verified
Customer Support
8.5
533
7.9
1008
8.6
541
7.8
988
8.6
547
8.0
1020
8.2
457
7.5
1475
8.5
477
7.7
961
Reporting & Analytics
8.4
630
|
Verified
8.0
1878
|
Verified
8.6
664
|
Verified
8.3
1964
|
Verified
8.3
507
|
Verified
7.9
1722
|
Verified
Mobile & Social
Feature Not Available
7.6
1425
|
Verified
8.2
207
|
Verified
7.4
1375
|
Verified
8.3
330
|
Verified
7.9
1592
|
Verified
Platform
8.4
404
|
Verified
8.2
1351
|
Verified
8.5
396
|
Verified
8.3
1349
8.7
414
|
Verified
8.4
1360
|
Verified
8.3
314
|
Verified
8.2
1169
|
Verified
7.7
258
7.3
1059
|
Verified
8.0
301
|
Verified
7.8
1173
8.8
410
|
Verified
8.8
1336
|
Verified
8.0
285
|
Verified
7.8
1126
Integration
8.4
375
|
Verified
8.1
1233
|
Verified
8.3
333
|
Verified
8.0
1171
|
Verified
7.9
297
|
Verified
7.9
1099
|
Verified
Generative AI
7.6
85
Feature Not Available
Agentic AI - CRM
Not enough data
7.3
170
Not enough data
7.6
172
Not enough data
7.5
173
Not enough data
7.3
170
Not enough data
7.3
170
Not enough data
7.3
169
Not enough data
7.6
172
Email Marketing
Not enough data
8.2
211
Not enough data
8.2
212
Not enough data
7.8
206
Not enough data
8.2
209
Not enough data
8.3
212
Not enough data
8.2
207
Not enough data
7.9
206
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
227
Not enough data
7.8
224
Not enough data
7.9
221
Not enough data
8.2
221
Not enough data
7.2
213
Not enough data
7.3
210
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
8.3
76
8.3
16
7.8
72
8.2
14
7.3
71
8.3
15
7.7
76
Additional Functionality
8.4
15
8.2
74
8.2
12
6.7
70
8.4
15
7.8
78
8.5
11
6.9
71
8.3
13
7.5
73
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
8.5
28
6.9
391
8.6
29
7.4
401
7.9
28
Feature Not Available
8.3
30
7.1
395
Personalization
8.8
32
7.7
414
8.6
33
7.9
409
8.6
34
8.3
429
8.4
31
8.0
411
Administrative
8.5
32
7.8
409
8.4
29
7.7
401
8.4
28
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
8.9
223
8.0
256
8.8
216
8.2
257
8.2
50
8.1
249
Customizations
9.0
233
8.2
268
9.2
238
8.3
257
8.9
245
8.4
270
8.6
219
7.9
257
8.9
240
8.3
259
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
8.1
84
7.8
425
8.4
84
8.0
432
8.2
78
7.9
427
8.4
89
8.4
436
8.3
84
8.0
421
Predictive Analytics
8.1
85
7.7
422
8.2
83
7.8
424
8.0
78
7.4
407
7.6
80
7.7
416
Sales Management
8.4
89
8.7
442
7.8
79
7.6
410
8.3
84
8.3
419
8.7
89
8.7
443
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Pipedrive is categorized as Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Computer Software
11.0%
Information Technology and Services
10.1%
Marketing and Advertising
10.0%
Financial Services
4.2%
Construction
3.3%
Other
61.5%
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
AC
PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal...Read more
What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?
2 Comments
JB
In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people...Read more
What is Pipedrive used for?
2 Comments
AS
Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key...Read more
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