Compare Nextiva and Talkdesk 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Free 25 Licenses Free to Start
Nextiva
Star Rating
(3,468)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTalkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Talkdesk and Nextiva offer solid user experiences, but Talkdesk stands out for its ease of use. Users appreciate how intuitive the platform is, especially for new agents, with one reviewer noting, "I like how easy it is to use, even for new agents getting started."
- Users say that Talkdesk excels in call quality, particularly during peak hours. Reviewers have highlighted the system's stability, stating, "I like how stable the calling quality is even during peak hours when our support volume goes high," which is crucial for maintaining customer satisfaction.
- According to verified reviews, Nextiva shines in customer support, with users frequently praising its responsiveness and helpfulness. One user mentioned, "The customer support is excellent, and I use it daily," indicating a strong support system that can be vital for businesses.
- Reviewers mention that Talkdesk's implementation process is notably quick and efficient. Users have expressed satisfaction with the setup, saying, "The setup was faster than expected and agents were able to start taking calls without heavy training," which can significantly reduce downtime during onboarding.
- G2 reviewers highlight that Nextiva offers valuable features for call recording, which many small businesses find beneficial. One user noted, "I find the call recording feature particularly valuable for my small business," emphasizing its role in improving communication and quality assurance.
- Users report that while both platforms have strong reporting capabilities, Nextiva's integration features make it easier to generate reports. A reviewer stated, "Its integration makes it simple to generate reports," showcasing how it can streamline business operations.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Nextiva
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.0
2,781
8.9
2,035
Ease of Use
8.7
2,818
9.1
2,045
Ease of Setup
8.4
2,109
8.8
1,069
Ease of Admin
8.6
1,988
8.9
933
Quality of Support
9.0
2,767
8.8
1,812
Has the product been a good partner in doing business?
8.8
1,969
8.9
917
Product Direction (% positive)
8.3
2,665
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.4
197
9.2
823
|
Verified
8.0
179
8.6
543
|
Verified
7.7
177
8.4
527
|
Verified
8.2
181
8.3
519
|
Verified
8.2
171
8.5
550
|
Verified
Generative AI
7.6
84
8.2
183
Functions
8.7
176
8.9
963
|
Verified
8.7
176
9.0
983
|
Verified
8.9
177
9.0
835
|
Verified
8.1
174
8.7
577
|
Verified
8.2
172
8.8
592
|
Verified
8.5
179
9.1
718
|
Verified
8.5
172
8.9
714
8.4
168
8.9
660
|
Verified
Agentic AI - Contact Center
8.8
11
8.1
28
9.2
11
8.5
28
9.2
11
8.3
28
9.2
11
8.2
28
Administrative
8.3
170
8.8
911
|
Verified
9.1
178
9.1
929
|
Verified
9.0
178
8.8
1017
|
Verified
8.4
168
9.1
716
|
Verified
8.3
163
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
8.1
469
8.3
186
8.6
669
7.9
195
8.6
587
8.8
217
8.9
695
8.9
220
8.8
609
9.0
220
8.3
505
8.9
210
8.6
606
8.8
211
Generative AI
7.7
295
7.7
96
Workforce Management
8.8
610
9.0
217
8.7
568
8.9
209
Call Center Infrastructure (CCI)
8.8
8
8.3
20
8.8
8
8.3
20
8.8
8
8.8
20
8.8
8
8.8
20
Administrative
8.7
597
9.2
222
8.7
627
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Basic Communication - Cloud PBX
9.4
30
Not enough data
9.1
29
Not enough data
9.4
29
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.1
30
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
66
Not enough data
8.2
59
Not enough data
8.0
61
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1651
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.3
1050
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1163
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1242
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nextiva and Talkdesk are categorized as AI Voice Assistants, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.2%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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