# Nextiva, Talkdesk vs NiCE CXone Comparison

| | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 3,566 | 2,504 | 1,730 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Mid-Market (60.3% of reviews) | Mid-Market (52.7% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | Free 25 Licenses Free to Start | Starting at $110.00 1 Agent Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

### NiCE CXone

Pros:
- Ease of Use (29 reviews)
- Features (21 reviews)

Cons:
- Call Issues (12 reviews)
- Technical Issues (11 reviews)

---
## Ratings Comparison
| Rating | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (2836 reviews) | 8.9 (2033 reviews) | 8.7 (1193 reviews) | 
  | **Ease of Use** | 8.7 (2885 reviews) | 9.1 (2043 reviews) | 8.7 (1211 reviews) | 
  | **Ease of Setup** | 8.4 (2170 reviews) | 8.8 (1067 reviews) | 8.0 (453 reviews) | 
  | **Ease of Admin** | 8.6 (1986 reviews) | 8.9 (934 reviews) | 8.3 (439 reviews) | 
  | **Quality of Support** | 9.0 (2821 reviews) | 8.8 (1810 reviews) | 8.3 (1113 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1968 reviews) | 8.9 (917 reviews) | 8.2 (436 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2714 reviews) | 8.7 (1938 reviews) | 8.2 (1109 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | 8.7/10 | 12 |

#### Ticket and Case Management

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 9.5 (7 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Voice** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Customization ** | Not enough data | Not enough data | 9.1 (11 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (7 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |
| **NiCE CXone** | 9.0/10 | 412 |

#### Dialing Options

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 8.9 (311 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 9.0 (287 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 9.0 (263 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 8.9 (276 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (349 reviews) ✓ Verified | 9.2 (313 reviews) ✓ Verified | 

#### Automation

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 8.8 (230 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (260 reviews) ✓ Verified | 9.0 (247 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 8.9 (210 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (8 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |
| **NiCE CXone** | 8.4/10 | 7 |

#### Administration

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 9.0 (7 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 8.8 (7 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 8.3 (7 reviews) | 

#### Knowledge Management

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 8.8 (7 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 7.6 (7 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 8.1 (7 reviews) | 

#### Compliance

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 8.1 (7 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 8.1 (7 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 9.0 (7 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 7.4 (7 reviews) | 

#### Customer Support

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 7.9 (7 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 8.1 (7 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 7.6 (7 reviews) | 

#### Data Security

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 8.3 (7 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 8.6 (7 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 8.3 (7 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 8.8 (7 reviews) | 

#### Administration

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 8.8 (7 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 8.8 (7 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 8.6 (7 reviews) | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Call Analytics

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |
| **NiCE CXone** | 8.2/10 | 347 |

#### Quality Assurance

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 9.0 (253 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 9.0 (237 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 8.8 (263 reviews) | 

#### Engagement

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 9.0 (238 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 9.0 (250 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 8.8 (238 reviews) | 

#### Performance

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 8.9 (238 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 9.2 (256 reviews) | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 5.2 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 5.4 (18 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **Talkdesk** | 8.7/10 | 1198 |
| **NiCE CXone** | 8.6/10 | 854 |

#### Channels

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Voice** | 9.4 (194 reviews) | 9.2 (822 reviews) ✓ Verified | 9.1 (627 reviews) ✓ Verified | 
| **Social** | 7.9 (176 reviews) | 8.6 (541 reviews) ✓ Verified | 8.5 (326 reviews) ✓ Verified | 
| **Web Chat** | 7.7 (174 reviews) | 8.4 (525 reviews) ✓ Verified | 8.5 (352 reviews) ✓ Verified | 
| **Mobile SMS** | 8.2 (178 reviews) | 8.3 (517 reviews) ✓ Verified | 8.3 (296 reviews) ✓ Verified | 
| **Email** | 8.2 (168 reviews) | 8.5 (548 reviews) ✓ Verified | 8.5 (350 reviews) ✓ Verified | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | 8.1 (182 reviews) | 7.0 (48 reviews) | 

#### Functions

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | 8.9 (961 reviews) ✓ Verified | 8.8 (653 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (173 reviews) | 9.0 (982 reviews) ✓ Verified | 9.0 (692 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (174 reviews) | 9.0 (833 reviews) ✓ Verified | 8.9 (547 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (171 reviews) | 8.7 (575 reviews) ✓ Verified | 8.7 (386 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (169 reviews) | 8.8 (590 reviews) ✓ Verified | 8.8 (458 reviews) ✓ Verified | 
| **IVR** | 8.5 (176 reviews) | 9.1 (717 reviews) ✓ Verified | 8.9 (553 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | 8.9 (712 reviews) | 8.8 (556 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (165 reviews) | 8.9 (658 reviews) ✓ Verified | 8.7 (497 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | 8.0 (27 reviews) | 8.1 (6 reviews) | 
| **Cross-system Integration** | 9.2 (11 reviews) | 8.5 (27 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 9.2 (11 reviews) | 8.2 (27 reviews) | 8.3 (6 reviews) | 
| **Proactive Assistance** | 9.2 (11 reviews) | 8.1 (27 reviews) | 7.8 (6 reviews) | 

#### Administrative

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | 8.8 (909 reviews) ✓ Verified | 8.6 (516 reviews) ✓ Verified | 
| **Administrator Access** | 9.1 (176 reviews) | 9.1 (927 reviews) ✓ Verified | 8.9 (546 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | 8.8 (1015 reviews) ✓ Verified | 8.6 (643 reviews) ✓ Verified | 
| **Session Recording** | 8.4 (166 reviews) | 9.1 (714 reviews) ✓ Verified | 9.0 (513 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 8.8 (575 reviews) ✓ Verified | 8.9 (432 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |
| **NiCE CXone** | N/A | N/A |

#### ServiceNow Apps

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | Not enough data | 
| **Value** | Not enough data | 9.4 (42 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Responses

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |
| **NiCE CXone** | 9.0/10 | 392 |

#### Workforce Management

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (256 reviews) ✓ Verified | 9.3 (289 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (237 reviews) ✓ Verified | 9.2 (280 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (206 reviews) ✓ Verified | 8.9 (226 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 9.0 (227 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (212 reviews) ✓ Verified | 8.6 (177 reviews) ✓ Verified | 

#### Administration

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 8.9 (230 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (253 reviews) ✓ Verified | 9.2 (271 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (256 reviews) ✓ Verified | 9.0 (295 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (206 reviews) ✓ Verified | 8.7 (220 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 9.0 (227 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Conversational Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Messaging Channels

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 772 |
| **Talkdesk** | 8.7/10 | 243 |
| **NiCE CXone** | 8.9/10 | 40 |

#### Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Omnichannel** | 8.1 (466 reviews) | 8.3 (186 reviews) | 8.6 (32 reviews) | 
| **Mobile Access** | 8.6 (667 reviews) | 7.9 (195 reviews) | 7.5 (27 reviews) | 
| **Queue Management** | 8.6 (585 reviews) | 8.8 (217 reviews) | 8.8 (34 reviews) | 
| **Call Routing** | 8.9 (693 reviews) | 8.9 (220 reviews) | 9.2 (38 reviews) | 
| **Call Back** | 8.8 (606 reviews) | 9.0 (220 reviews) | 8.6 (35 reviews) | 
| **IVR** | 8.3 (502 reviews) | 8.9 (210 reviews) | 9.4 (31 reviews) | 
| **Automatic Call Distribution** | 8.6 (604 reviews) | 8.8 (211 reviews) | 9.3 (37 reviews) | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (295 reviews) | 7.7 (96 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (607 reviews) | 9.0 (217 reviews) | 9.4 (36 reviews) | 
| **Performance Evaluation** | 8.7 (565 reviews) | 8.9 (209 reviews) | 9.0 (33 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | 8.8 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Call Recording** | 8.7 (594 reviews) | 9.2 (222 reviews) | 9.4 (38 reviews) | 
| **Reporting & Dashboards** | 8.7 (624 reviews) | 8.9 (224 reviews) | 8.8 (39 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |
| **NiCE CXone** | N/A | N/A |

#### Customer Support

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.2 (69 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | Not enough data | 

#### Automation

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.3 (68 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | Not enough data | 
| **Language** | Not enough data | 8.3 (67 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 9.1 (11 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | 7.8/10 | 8 |

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.3 (8 reviews) | 

#### Self-Service Platform

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.1 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |
| **NiCE CXone** | 6.7/10 | 5 |

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 6.7 (5 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 43 |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Call Management** | 9.4 (31 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.0 (28 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.3/10 | 1792 |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (66 reviews) | Not enough data | Not enough data | 
| **Call Management** | 8.8 (93 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.2 (58 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.1 (67 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Phone Calls** | 9.2 (1697 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 7.9 (899 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 8.3 (1057 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 7.7 (830 reviews) | Not enough data | Not enough data | 
| **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1340 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (41 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Software Pairing** | 8.0 (903 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 8.1 (898 reviews) | Not enough data | Not enough data | 
| **Individual Download** | 8.5 (1040 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Hold Music** | 8.3 (1174 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | 9.1 (1492 reviews) | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 203 |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | Not enough data | 

#### Extensions

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | 7.9/10 | 52 |
| **NiCE CXone** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 7.8 (34 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | Not enough data | 

#### Automation

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (37 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | Not enough data | 

#### Autonomy

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (32 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Talkdesk (17):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to NiCE CXone (11):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Talkdesk | NiCE CXone | 
|---|---|---|---|
| **Small-Business** | 77.3% | 19.3% | 13.7% | 
| **Mid-Market** | 21.5% | 60.3% | 52.7% | 
| **Enterprise** | 1.2% | 20.4% | 33.6% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)

### Alternatives to NiCE CXone

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-talkdesk-vs-nice-cxone)