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Compare Nextiva and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$4,200.00 1 User Per Year
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Sprinklr Service. Users appreciate its reliable performance, with one reviewer noting, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's ease of use is a standout feature, with many highlighting the straightforward implementation process. One user mentioned, "It is very easy to use, and implementing it for each agent is straightforward," making it a favorable choice for small businesses.
- Reviewers mention that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. A user noted, "I like the customization available in Sprinklr Service," which can be particularly beneficial for larger enterprises with complex requirements.
- According to verified reviews, Nextiva's customer support is highly rated, with users praising its responsiveness and helpfulness. One reviewer stated, "The customer support is excellent, and I use it daily," indicating a strong support system that enhances user experience.
- Users highlight that while Sprinklr Service is effective in unifying customer interactions across multiple channels, it may not match the intuitive features of Nextiva. A user mentioned its ability to manage complex enterprise needs, but some found it less user-friendly compared to Nextiva's straightforward interface.
- G2 reviewers note that Nextiva's call recording feature is particularly valuable for small businesses, as it allows for quality assurance and improved communication. One user remarked, "I find the call recording feature of Nextiva particularly valuable," showcasing how this functionality can enhance operational efficiency.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Nextiva
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.0
2,766
8.5
586
Ease of Use
8.7
2,802
8.3
602
Ease of Setup
8.4
2,093
8.0
445
Ease of Admin
8.6
1,986
8.1
234
Quality of Support
9.0
2,752
8.1
563
Has the product been a good partner in doing business?
8.8
1,967
8.6
235
Product Direction (% positive)
8.3
2,653
8.7
592
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
82
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
9.4
195
6.9
142
7.9
177
8.4
145
7.7
174
7.9
137
8.2
180
7.5
140
8.2
169
7.6
135
Generative AI
7.6
85
6.6
113
Functions
8.7
175
7.5
139
8.6
174
7.6
132
8.8
175
7.3
134
8.1
172
7.3
132
8.2
170
6.8
131
8.5
178
7.1
135
8.5
170
7.6
128
8.4
166
8.0
128
Agentic AI - Contact Center
8.8
12
5.9
22
9.3
12
6.7
22
9.3
12
6.2
22
9.3
12
6.5
22
Administrative
8.3
168
7.8
130
9.1
176
7.8
130
8.9
176
8.4
143
8.4
166
7.8
131
8.3
161
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
607
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
596
Not enough data
8.7
626
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
225
Not enough data
6.8(won by default)
222
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
307
Not enough data
8.1(won by default)
307
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
325
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
262
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
313
Not enough data
7.9(won by default)
285
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Basic Communication - Cloud PBX
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1641
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
8.3
1048
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1160
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nextiva and Sprinklr Service are categorized as Contact Center
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
4.0%
Other
64.1%
Alternatives
Discussions
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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