1. [Home](https://www.g2.com/) 2. ... 3. [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) 4. [Sprinklr Service Discussions](https://www.g2.com/products/sprinklr-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a65f5c6a3fe767b958f37d9239c34e35/sprinklr-service.png "Product Avatar Image") ![Reward for good Sprinklr Service reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Sprinklr Service reviews") ](/products/sprinklr-service/reviews) [ Sprinklr Service ](/products/sprinklr-service/reviews) (766)4.3/5 Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2. Show More * * * ### 24 Discussions ### 29 Participants ### 51.0 Nps Score Already have Sprinklr Service? ### All Sprinklr Service Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Izabela U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Izabela U.") IU Loading... [Izabela U.](https://www.g2.com/users/6a6fd63c-8507-4df4-a0fe-f81a4ec12e6d "Izabela U.") • almost 5 years ago Product Manager at Apple Product Manager at Apple More Options - [ # Does anyone have experience with Sprinklr sentiment analysis ](/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) On a scale of 1-10, how well does it classify social content and what are the available sentiment categories? [ sentiment ](https://www.g2.com/tags/sentiment)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.&title=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What is the best way to share videos? ](/discussions/33945-what-is-the-best-way-to-share-videos) What is the best way to share videos with customers or voice notes? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.&title=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Tiago G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago G.") TG Loading... [Tiago G.](https://www.g2.com/users/7373ed1e-3a36-4d41-a350-05f4428609ef "Tiago G.") • almost 6 years ago Analista de Operações Junior at Vivo (Telefônica Brasil) Analista de Operações Junior at Vivo (Telefônica Brasil) More Options - [ # How do you avoid overcomplicating Sprinklr distribution rules and what kind of inbound message you choose not to answer? ](/discussions/33943-how-do-you-avoid-overcomplicating-sprinklr-distribution-rules-and-what-kind-of-inbound-message-you-choose-not-to-answer) We are struglling to choose what to not answer and show the board we don`t need to anwer everything. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.&title=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Sprinklr+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Sprinklr+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%0aAsk+Sprinklr+Service+questions+and+get+answers+from+expert+users+in+our+Sprinklr+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/sprinklr-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Product Avatar Image") ### Have you used Sprinklr Service before? Answer a few questions to help the Sprinklr Service community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsprinklr-service%2Fdiscuss%3Fsmall_ask%3Dsprinklr-service) No ## Top Contributors in Sprinklr Service 1 ![Izabela U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Izabela U.") IU Loading... ### [Izabela U.](https://www.g2.com/users/6a6fd63c-8507-4df4-a0fe-f81a4ec12e6d "Izabela U.") Product Manager, Consumer Behavior 1 pt 2 ![Ala S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ala S.") AS Loading... ### [Ala S.](https://www.g2.com/users/f3323d54-6828-48ca-8c44-207bfc2e0d86 "Ala S.") Technology Advisor / IT Emerging Technology & Research Manager 1 pt 3 ![Tiago G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago G.") TG Loading... ### [Tiago G.](https://www.g2.com/users/7373ed1e-3a36-4d41-a350-05f4428609ef "Tiago G.") Analista de Operações Junior 1 pt