Top 10 Sprinklr Service Alternatives & Competitors

Top 10 Alternatives to Sprinklr Service Recently Reviewed By G2 Community

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,326)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Show More
Reviewers say compared to Sprinklr Service, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Better at support
More usable
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Contact Center Knowledge Base
Social Customer Service
Live Chat

Genesys Cloud CX
By Genesys
4.4/5
(1,543)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Show More
Reviewers say compared to Sprinklr Service, Genesys Cloud CX is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Sprinklr Service:
Contact Center Quality Assurance
Speech Analytics
Chatbots
Social Customer Service
Live Chat

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Show More
Reviewers say compared to Sprinklr Service, NiCE CXone is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Help Desk

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.
Create a Free Account

LivePerson
By LivePerson
4.3/5
(207)
Product Description
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
Show More
Reviewers say compared to Sprinklr Service, LivePerson is:
Slower to reach roi
Better at support
More usable
Categories in common with Sprinklr Service:
Conversational Commerce Platforms
Digital Customer Service Platforms
Conversation Intelligence
Chatbots
Social Customer Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,873)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
Show More
Reviewers say compared to Sprinklr Service, Zendesk for Customer Service is:
Slower to reach roi
More usable
Better at support
Categories in common with Sprinklr Service:
Conversational Commerce Platforms
Digital Customer Service Platforms
Chatbots
Social Customer Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,741)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Show More
Reviewers say compared to Sprinklr Service, Freshdesk is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Help Desk
Customer Self-Service

Sprout Social
By Sprout Social
4.4/5
(6,415)
Product Description
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.
Show More
Reviewers say compared to Sprinklr Service, Sprout Social is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Sprinklr Service:
Social Customer Service

Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Show More
Reviewers say compared to Sprinklr Service, Talkdesk is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence
Contact Center Knowledge Base

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
Show More
Reviewers say compared to Sprinklr Service, ServiceNow Customer Service Management is:
Slower to reach roi
Easier to admin
Better at support
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Contact Center Knowledge Base
Social Customer Service
Live Chat