Compare Nextiva and RingCentral Contact Center
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Small-Business (49.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,540)4.5 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plans
RingCentral Contact Center
Star Rating
(198)4.1 out of 5
Market Segments
Small-Business (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact Center
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Score of 73.98 compared to RingCentral Contact Center's 45.8. Users appreciate the platform's reliability, noting that it "functions as expected" and has "excellent customer support."
- According to verified reviews, Nextiva's ease of use stands out, with users highlighting its straightforward implementation process for agents. In contrast, while RingCentral Contact Center is described as "unified and intuitive," some users still face challenges in matching their specific workflow needs.
- Reviewers mention that Nextiva offers robust features for customer interaction, such as valuable call recording capabilities that help improve communication scripts. Users find this functionality instrumental for quality assurance, which is a notable advantage over RingCentral Contact Center.
- Users say that RingCentral Contact Center provides a cohesive experience by integrating calls, messages, and reporting into one platform, making it easier to stay organized. However, it has received mixed feedback regarding its ability to meet specific user requirements effectively.
- G2 reviewers highlight the quality of support as a significant differentiator, with Nextiva scoring notably higher in this area. Users commend Nextiva for its "excellent" support, while RingCentral Contact Center users have reported longer response times, although they still appreciate the efficiency of the assistance provided.
- According to recent user feedback, both platforms have their strengths in features like session routing and queuing, but Nextiva consistently receives higher ratings across these functionalities. Users find that Nextiva's features are not only effective but also easy to navigate, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
RingCentral Contact Center
No pricing availableFree Trial
Nextiva
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.0
2,818
8.5
153
Ease of Use
8.7
2,864
8.6
156
Ease of Setup
8.4
2,151
8.5
87
Ease of Admin
8.6
1,986
8.3
50
Quality of Support
9.0
2,802
8.0
136
Has the product been a good partner in doing business?
8.8
1,967
8.1
51
Product Direction (% positive)
8.3
2,698
7.1
143
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.5
27
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
16
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
11
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.8
27
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.4
194
8.9
49
|
Verified
7.9
176
7.4
38
|
Verified
7.7
174
7.7
40
|
Verified
8.2
178
7.9
47
|
Verified
8.2
168
7.9
39
|
Verified
Generative AI
7.6
84
6.7
26
Functions
8.7
173
8.3
67
|
Verified
8.6
173
8.1
65
|
Verified
8.8
174
7.9
54
|
Verified
8.1
171
7.4
32
|
Verified
8.2
169
8.0
40
|
Verified
8.5
176
7.8
39
|
Verified
8.5
169
8.1
43
8.4
165
8.1
38
|
Verified
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
167
7.9
57
|
Verified
9.1
176
8.5
63
|
Verified
8.9
176
7.9
68
|
Verified
8.4
166
8.1
42
|
Verified
8.3
160
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
8.1
466
Not enough data
8.6
667
Not enough data
8.6
585
Not enough data
8.9
693
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
604
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.7
607
Not enough data
8.7
565
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
594
Not enough data
8.7
624
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.3
14
Not enough data
8.9
15
Not enough data
Not enough data
Not enough data
8.7
17
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
8.5
14
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Basic Communication - Cloud PBX
9.4
31
Not enough data
9.1
30
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.8
30
Not enough data
9.0
28
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.3
29
Not enough data
9.1
30
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.7
63
Not enough data
8.7
87
Not enough data
8.2
57
Not enough data
8.1
66
Not enough data
7.9
53
Not enough data
7.7
53
Not enough data
Basic Communication
9.2
1681
|
Verified
Not enough data
7.9
899
|
Verified
Not enough data
8.3
1055
|
Verified
Not enough data
7.7
830
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1339
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
40
Not enough data
7.8
40
Not enough data
7.6
39
Not enough data
7.6
40
Not enough data
Access
8.0
903
Not enough data
8.1
898
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1173
|
Verified
Not enough data
8.6
1244
|
Verified
Not enough data
9.1
1486
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Feature Not Available
8.1
7
Feature Not Available
8.3
8
Feature Not Available
8.6
7
Feature Not Available
Extensions
8.5
149
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
147
|
Verified
Not enough data
Features
9.2
184
|
Verified
Not enough data
8.5
154
Not enough data
8.3
142
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and RingCentral Contact Center are categorized as UCaaS Platforms and Contact Center
Unique Categories
Nextiva is categorized as AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
RingCentral Contact Center is categorized as Auto Dialer, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Telecommunications
7.1%
Computer Software
7.1%
Financial Services
6.6%
Consumer Services
6.6%
Staffing and Recruiting
5.5%
Other
67.2%
Alternatives
Discussions
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
How has Nextiva revolutionized business communication systems with its VoIP solutions?
2 Comments
LL
From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging...Read more
RingCentral Contact Center has no more discussions with answers
