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Compare LivePerson and Zendesk for Customer Service 
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At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
LivePerson
Star Rating
(197)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Zendesk Support Suite and LivePerson have a strong star rating of 4.3, indicating overall satisfaction, but Zendesk has a significantly larger number of reviews (6,383) compared to LivePerson (176), suggesting a more established user base and potentially more reliable feedback.
- Reviewers mention that Zendesk excels in ease of use with a score of 8.6, while LivePerson follows closely with 8.4. Users appreciate Zendesk's intuitive interface, which simplifies ticket management and customer interactions.
- G2 users highlight that Zendesk's ticket resolution capabilities score 8.1, while LivePerson shines with a score of 9.3, indicating that LivePerson may offer more efficient automated ticket resolution features, which users find beneficial for quick customer service responses.
- Users on G2 report that LivePerson outperforms Zendesk in areas like AI Text Generation (9.0 vs. 7.8) and AI Text Summarization (9.3 vs. 8.2), showcasing LivePerson's advanced AI capabilities that enhance customer interactions through personalized responses.
- Reviewers mention that Zendesk's customization options score 8.3, while LivePerson leads with a score of 9.0. Users appreciate LivePerson's flexibility in tailoring the software to meet specific business needs, which is crucial for enhancing customer engagement.
- Users say that both platforms provide robust support, scoring 8.4 for Zendesk and 8.4 for LivePerson, but Zendesk's larger community and resources may offer more extensive support options, as noted by reviewers who value comprehensive help documentation and community forums.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
LivePerson
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
163
8.6
5,118
Ease of Use
8.4
166
8.6
5,162
Ease of Setup
8.1
94
8.0
3,186
Ease of Admin
8.2
77
8.2
3,073
Quality of Support
8.4
163
8.4
4,796
Has the product been a good partner in doing business?
8.1
79
8.4
2,999
Product Direction (% positive)
5.7
160
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
7.8
31
|
Verified
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Agent Performance Management
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
Generative AI
9.3
5
Not enough data
Agentic AI - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
8.1
56
8.3
63
8.2
60
8.6
68
8.3
61
8.2
68
Automation - AI Agents
9.3
5
7.6
26
9.3
5
7.8
26
9.3
5
7.7
26
9.0
5
7.7
26
9.0
5
7.9
26
Platform
8.7
57
8.3
68
8.8
25
8.3
66
8.2
58
8.4
63
Autonomy - AI Agents
9.0
5
7.9
25
9.3
5
7.6
26
9.0
5
7.5
26
9.3
5
7.6
26
Generative AI
9.0
7
7.8
32
9.0
7
8.2
31
Responses
8.9
14
8.1
468
8.7
15
8.1
465
9.0
17
8.3
449
8.7
14
8.1
448
8.8
11
8.2
356
Platform
9.2
15
8.6
471
9.0
14
8.3
468
8.8
16
8.3
463
8.3
15
8.2
464
8.7
13
Feature Not Available
9.1
13
Feature Not Available
8.7
13
8.4
454
Generative AI
8.7
10
8.2
113
9.0
10
8.2
112
Conversational Platform
6.9
19
8.1
859
8.2
19
8.3
716
8.2
16
8.2
684
8.5
19
8.2
749
Support Automation
8.0
18
8.2
714
8.1
19
8.3
757
8.7
20
8.4
711
8.0
20
8.1
788
Generative AI
8.3
10
7.8
204
8.7
10
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.8
12
8.1
82
9.0
10
7.6
77
8.8
12
8.1
84
Automation
9.2
11
8.1
83
8.8
12
8.2
83
8.6
12
8.1
84
Artificial Intelligence
8.5
13
7.8
83
8.9
12
7.7
82
8.8
13
7.7
84
Generative AI
9.2
10
Not enough data
9.3
10
Not enough data
Agentic AI - Bot Platforms
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Generative AI
8.5
9
Feature Not Available
9.1
9
7.9
207
8.9
9
Feature Not Available
Communication
9.0
35
|
Verified
8.6
950
|
Verified
8.8
34
|
Verified
8.5
964
|
Verified
7.7
19
8.1
720
8.6
27
|
Verified
8.5
737
|
Verified
8.4
15
|
Verified
8.0
520
Internal Use
7.8
31
|
Verified
8.0
1777
|
Verified
8.3
26
|
Verified
8.5
849
|
Verified
8.6
22
|
Verified
8.1
650
8.0
27
|
Verified
8.5
898
8.8
23
|
Verified
8.6
824
|
Verified
7.8
29
|
Verified
8.3
848
|
Verified
Generative AI
8.3
5
Feature Not Available
Self-Service Experience
8.4
17
8.5
1499
8.2
10
8.5
1436
7.8
9
8.0
1024
8.3
12
7.7
648
7.9
13
8.0
780
Self-Service Platform
8.1
13
8.2
828
8.3
13
8.2
841
8.5
13
7.7
658
8.5
10
8.2
806
Agentic AI - Customer Self-Service
7.7
5
8.3
63
8.3
5
8.3
63
7.7
5
8.2
64
8.0
5
8.7
63
8.3
5
8.6
61
8.3
5
8.2
63
8.3
5
8.1
63
Generative AI
8.3(won by 0.9)
6
7.4
77
8.1(won by 0.6)
6
7.5
78
Process
8.1
6
8.4(won by 0.3)
564
7.9
8
9.1(won by 1.2)
741
7.9
7
8.9(won by 1.0)
689
Channels
7.7
8
9.0(won by 1.3)
740
8.3
9
8.4(won by 0.1)
586
8.3
7
8.7(won by 0.4)
563
8.1
7
8.2(won by 0.1)
485
8.3(tied score)
7
8.3(tied score)
421
Insight
8.3(won by 0.1)
7
8.2
539
7.9
8
8.3(won by 0.4)
648
8.1
8
8.5(won by 0.4)
562
8.3
8
8.7(won by 0.4)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.4
8
8.4
70
9.4
8
8.2
71
9.5
10
8.3
71
9.4
8
8.3
69
9.4
8
8.3
70
Customer Interaction Automation - AI Customer Support Agents
9.6
8
8.2
70
9.4
9
8.4
70
9.4
8
8.4
70
9.6
9
8.5
70
Automation
9.7
10
8.6
70
9.5
10
8.6
71
9.4
8
8.0
70
Autonomy
9.4
8
8.2
70
9.6
8
8.4
69
9.6
8
8.4
70
9.6
8
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Zendesk for Customer Service are categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
LivePerson is categorized as AI IT Agents, AI SDRs, Conversation Intelligence, Conversational Marketing, Bot Platforms, SAP Store, and AI Voice Assistants
Zendesk for Customer Service is categorized as Workforce Management, Help Desk, Shared Inbox, Complaint Management, and Proactive Notification
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
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