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Compare Khoros Service and Workday HCM 
Featured Products
At a Glance
Market Segments
Enterprise (36.4% of reviews)
Enterprise (74.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceWorkday HCM
Star Rating
(1,461)4.1 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Workday HCMKhoros Service vs Workday HCM
When assessing the two solutions, reviewers found them equally easy to use. However, Khoros Service is easier to set up and administer.reviewers also preferred doing business with Khoros Service overall.
- Reviewers felt that Workday HCM meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Workday HCM.
Pricing
Entry-Level Pricing
Khoros Service
No pricing availableWorkday HCM
No pricing availableFree Trial
Khoros Service
No trial information availableWorkday HCM
Free Trial is available
Ratings
Meets Requirements
8.5
27
8.6
1,153
Ease of Use
8.2
27
8.2
1,171
Ease of Setup
7.8
17
7.5
295
Ease of Admin
8.0
10
7.5
237
Quality of Support
8.5
26
8.1
897
Has the product been a good partner in doing business?
8.3
9
8.1
219
Product Direction (% positive)
8.7
27
8.1
1,137
Features by Category
Core HR
Not enough data
8.5
385
Not enough data
8.7
350
Not enough data
8.2
221
Not enough data
8.3
326
Not enough data
8.3
274
Not enough data
8.4
329
Generative AI
Not enough data
6.9
38
Platform
Not enough data
7.5
203
Not enough data
8.0
177
Not enough data
7.9
167
Not enough data
8.3
206
Not enough data
8.5
206
Not enough data
8.0
175
Not enough data
8.2
203
Not enough data
8.4
205
Employee Self Service
Not enough data
8.8
363
|
Verified
Not enough data
8.6
320
|
Verified
Not enough data
8.1
248
Administration
Not enough data
8.7
273
|
Verified
Not enough data
8.7
328
|
Verified
Not enough data
9.0
327
|
Verified
Not enough data
8.5
208
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.8
266
|
Verified
Not enough data
8.8
264
Not enough data
8.8
257
Taxes
Not enough data
8.6
211
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.3
168
|
Verified
Not enough data
8.6
209
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
8.5
202
|
Verified
Platform
Not enough data
8.5
292
|
Verified
Not enough data
8.5
299
|
Verified
Not enough data
8.6
315
|
Verified
Not enough data
8.6
269
|
Verified
Benefits Administration Platform Features
Not enough data
8.6
306
Not enough data
8.5
277
Not enough data
8.1
175
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.7
297
Not enough data
8.5
186
Not enough data
8.3
209
Benefits Administration Platform Features
Not enough data
8.6
306
Not enough data
8.5
277
Not enough data
8.1
175
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.7
297
Not enough data
8.5
186
Not enough data
8.6
280
Not enough data
8.3
209
Not enough data
8.4
177
Not enough data
8.2
30
Not enough data
8.4
32
Generative AI
Not enough data
6.9
19
Not enough data
7.1
19
Not enough data
7.0
19
Platform
Not enough data
7.5
203
Not enough data
8.0
177
Not enough data
7.9
167
Not enough data
8.3
206
Not enough data
8.5
206
Not enough data
8.0
175
Not enough data
8.2
203
Not enough data
8.4
205
Processing
Not enough data
7.9
27
Not enough data
8.3
24
Not enough data
8.5
25
Not enough data
8.5
24
Compliance
Not enough data
8.1
24
Not enough data
8.3
25
Not enough data
8.1
24
Integration
Not enough data
8.5
29
Not enough data
8.3
25
Not enough data
8.2
22
Reporting
Not enough data
8.4
21
Not enough data
8.4
21
Not enough data
8.4
23
Operations
Not enough data
8.6
24
Not enough data
8.7
22
Not enough data
8.7
21
Not enough data
8.9
23
Not enough data
8.7
19
Platform Basics
Not enough data
8.6
66
Not enough data
8.2
57
Not enough data
8.8
70
Platform Content
Not enough data
8.9
70
Not enough data
8.6
72
Not enough data
8.7
75
Platform Additional Functionality
Not enough data
8.4
63
Not enough data
8.4
65
Not enough data
7.8
52
Not enough data
8.5
56
Not enough data
7.9
49
Not enough data
8.5
55
Not enough data
8.3
60
Performance reviews
Not enough data
8.4
62
|
Verified
Not enough data
8.2
60
|
Verified
Not enough data
8.4
67
|
Verified
Goals
Not enough data
8.6
65
|
Verified
Not enough data
8.6
59
|
Verified
Feedback
Not enough data
8.3
60
|
Verified
Not enough data
8.2
57
Not enough data
7.6
50
Not enough data
7.3
32
Data
Not enough data
8.5
62
|
Verified
Not enough data
8.4
61
|
Verified
Agentic AI - Performance Management
Not enough data
6.7
14
Not enough data
6.9
14
Basic Features
Not enough data
7.5
6
Not enough data
8.6
6
Risk Mitigation
Not enough data
7.8
6
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.3
6
Analytics
Not enough data
8.3
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Not enough data
Channels
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
7.7
120
Not enough data
7.8
123
Not enough data
9.0
5
Not enough data
9.0
8
Not enough data
9.2
6
Candidate Management - Applicant Tracking System
Not enough data
8.1
119
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.0
5
Not enough data
8.8
7
Not enough data
8.3
5
Not enough data
8.6
6
Platform
Not enough data
7.5
203
Not enough data
8.0
177
Not enough data
7.9
167
Not enough data
8.3
206
Not enough data
8.5
206
Not enough data
8.0
175
Not enough data
8.2
203
Not enough data
8.4
205
AI - Applicant Tracking Systems (ATS)
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
6.7
11
Not enough data
6.5
11
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
7.0
11
Platform Content
Not enough data
Feature Not Available
Not enough data
8.3
202
Not enough data
8.5
203
Not enough data
8.1
98
Not enough data
8.5
173
Not enough data
8.4
158
Platform Additional Functionality
Not enough data
8.5
134
Not enough data
8.2
150
Not enough data
8.2
166
Not enough data
8.4
227
Not enough data
8.4
237
Platform Data
Not enough data
8.0
169
Not enough data
8.4
198
Not enough data
8.5
87
Platform
Not enough data
7.5
203
Not enough data
8.0
177
Not enough data
7.9
167
Not enough data
8.3
206
Not enough data
8.5
206
Not enough data
8.0
175
Not enough data
8.2
203
Not enough data
8.4
205
Recruiting and Onboarding
Not enough data
8.1
208
Not enough data
8.4
271
Basic Features - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Bias Audit - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transcription - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
AI Capability - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
8.7
19
Not enough data
8.4
20
Not enough data
8.4
19
Not enough data
8.3
19
Course Delivery
Not enough data
8.7
19
Not enough data
8.7
21
Not enough data
8.4
20
Course Management
Not enough data
8.0
19
Not enough data
8.3
19
Not enough data
8.8
20
Not enough data
8.7
20
LMS Marketplace
Not enough data
8.4
17
Not enough data
7.8
18
Not enough data
7.4
16
Interface
Not enough data
8.5
20
Not enough data
8.3
19
Training & eLearning
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
19
Generative AI
Not enough data
7.3
10
Not enough data
7.3
10
Not enough data
7.3
10
Agentic AI - Corporate Learning Management Systems
Not enough data
8.1
7
Not enough data
8.6
7
Time Tracking
Not enough data
8.6
330
Not enough data
8.5
254
Not enough data
8.5
202
Client Invoicing
Not enough data
8.2
153
Not enough data
8.5
177
Not enough data
8.2
148
Mobile Time Tracking
Not enough data
8.7
253
Administration
Not enough data
8.3
147
Not enough data
8.5
213
Not enough data
8.6
208
Not enough data
8.6
181
Not enough data
8.6
210
Platform
Not enough data
8.6
203
Not enough data
8.4
165
Not enough data
8.4
149
Not enough data
8.6
221
Not enough data
8.0
184
Not enough data
Feature Not Available
Platform
Not enough data
7.5
203
Not enough data
8.0
177
Not enough data
7.9
167
Not enough data
8.3
206
Not enough data
8.5
206
Not enough data
8.0
175
Not enough data
8.2
203
Not enough data
8.4
205
Categories
Categories
Shared Categories
Khoros Service and Workday HCM share no categories
Unique Categories
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Workday HCM is categorized as Healthcare HR, Pay Equity, Multi-Country Payroll, Career Management, Onboarding, Applicant Tracking Systems (ATS), Benefits Administration, Corporate Learning Management Systems, Time Tracking, Core HR, Payroll, Performance Management, HCM Software, and AI Interview Agent
Reviews
Reviewers' Company Size
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workday HCM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Information Technology and Services
11.4%
Computer Software
9.3%
Internet
6.0%
Hospital & Health Care
6.0%
Financial Services
5.3%
Other
62.1%
Alternatives
Discussions
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
Can you explain workday financial in more detail?
2 Comments
LB
You got me interested. I have an interview coming up soon and I don't know how to properly ask questions that are important to me about remuneration and the...Read more
What is included in Workday HCM?
2 Comments
ST
Workday Student includes Student Recruiting, Admissions*, Curriculum Management*, Records*, Academic Advising*, Financial Aid* and Student Financials*Read more
What is Workday HCM used for?
1 Comment
MA
Workday HCM is used to manage the full employee lifecycle in one integrated platform. It supports core HR functions such as maintaining employee records,...Read more
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