Top 10 Khoros Service Alternatives & Competitors

Top 10 Alternatives to Khoros Service Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,948)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Khoros Service, Zendesk for Customer Service is:
Slower to reach roi
More usable
Easier to admin
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service
Conversational Commerce Platforms

Sprinklr Social
By Sprinklr
4.1/5
(1,207)
Product Description
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
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Reviewers say compared to Khoros Service, Sprinklr Social is:
Slower to reach roi
More expensive
Categories in common with Khoros Service:
Social Customer Service
Conversational Commerce Platforms

Sprinklr Service
By Sprinklr
4.3/5
(739)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Khoros Service, Sprinklr Service is:
More expensive
Easier to do business with
Easier to set up
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service
Conversational Commerce Platforms

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,341)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Khoros Service, Agentforce Service (formerly Salesforce Service Cloud) is:
More expensive
Easier to do business with
More usable
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service

Emplifi
By Emplifi
4.4/5
(382)
Product Description
From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale.
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Reviewers say compared to Khoros Service, Emplifi is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Khoros Service:
Digital Customer Service Platforms
Live Chat
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,749)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Khoros Service, Freshdesk is:
Easier to set up
Easier to admin
More usable
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service

Fin
By Intercom, Inc.
4.5/5
(3,855)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Khoros Service, Fin is:
More usable
Easier to admin
Easier to set up
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,538)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Khoros Service, LiveAgent is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Khoros Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Customer Self-Service

HubSpot Service Hub
By HubSpot
4.4/5
(2,914)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Khoros Service, HubSpot Service Hub is:
Easier to admin
Easier to do business with
Easier to set up
Categories in common with Khoros Service:
Digital Customer Service Platforms
Live Chat
Customer Self-Service