Compare Kayako vs Zoho Desk

See this
comparison of Kayako vs. Zoho Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 190 reviews. Zoho Desk rates 4.3/5 stars with 1,408 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
FREE
$0
/agent/month
 
Growth
$30
/agent/month
PROFESSIONAL
$12
/agent/month
 
Scale
$60
/agent/month
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
8.4
8.5
Ease of Setup
Ease of Setup
8.0
8.1
Ease of Admin
Ease of Admin
8.1
8.3
Quality of Support
Quality of Support
8.2
8.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.3
8.7
Meets Requirements
Kayako
8.1
Zoho Desk
8.7
Ease of Use
Kayako
8.4
Zoho Desk
8.5
Ease of Setup
Kayako
8.0
Zoho Desk
8.1
Ease of Admin
Kayako
8.1
Zoho Desk
8.3
Quality of Support
Kayako
8.2
Zoho Desk
8.2
Ease of Doing Business With
Kayako
8.4
Zoho Desk
8.5
Product Direction (% positive)
Kayako
7.3
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Zoho Desk
8.7
Ticket response user experience
Kayako
8.5
Zoho Desk
8.5
Workflow
Kayako
8.1
Zoho Desk
8.3
Response Automation
Kayako
8.3
Zoho Desk
8.4
SLA Management
Kayako
7.9
Zoho Desk
8.3
Attachments/Screencasts
Kayako
7.5
Zoho Desk
8.4
Ticket Collaboration
Kayako
8.5
Zoho Desk
8.6
Knowledge Share
Knowledge Base
Kayako
8.6
Zoho Desk
8.7
Searchable Articles
Kayako
9.0
Zoho Desk
8.6
Community Forums
Kayako
8.5
Zoho Desk
8.3
Interactive FAQs & Forums
Kayako
8.8
Zoho Desk
8.5
Communication
Pop-up Chat
Kayako
8.5
Zoho Desk
9.0
Notifications
Kayako
8.5
Zoho Desk
8.9
Targeted Emails
Kayako
8.2
Zoho Desk
8.9
In-App Messaging
Kayako
8.6
Zoho Desk
8.8
Interaction
Web Portals
Kayako
8.8
Zoho Desk
8.6
Forum to Reponse
Kayako
8.3
Zoho Desk
8.5
Tickets and Tagging
Kayako
9.0
Zoho Desk
8.8
Live Chat
Kayako
8.9
Zoho Desk
8.6
Internal Use
Customization
Kayako
7.9
Zoho Desk
8.4
Conversation Archiving
Kayako
8.7
Zoho Desk
9.0
Lead Development
Kayako
8.2
Zoho Desk
9.0
Knowledge Base
Kayako
8.4
Zoho Desk
8.8
Team Inbox
Kayako
8.5
Zoho Desk
8.7
Customer Profiles
Kayako
8.3
Zoho Desk
8.7
Communication Channels
Customer Portal
Kayako
8.4
Zoho Desk
8.4
Email to Case
Kayako
8.7
Zoho Desk
8.8
Chat/Live Support
Kayako
8.2
Zoho Desk
8.5
Social Integration
Kayako
7.3
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Zoho Desk
8.4
Customer and Contacts Database
Kayako
7.6
Zoho Desk
8.4
Products and Version Tracking
Kayako
6.9
Zoho Desk
8.4
Call Scripting
Kayako
6.7
Zoho Desk
8.2
Interactive Voice Response (IVR)
Kayako
6.7
Zoho Desk
8.3
Self Service/Community
Forums
Kayako
7.7
Zoho Desk
8.3
Knowledge Base
Kayako
8.0
Zoho Desk
8.5
Ideas/Feedback
Kayako
7.2
Zoho Desk
8.4
Q&A
Kayako
7.9
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Kayako
7.1
Zoho Desk
8.5
Reporting
Kayako
7.4
Zoho Desk
8.3
Dashboards
Kayako
7.8
Zoho Desk
8.5
Platform
Mobile User Support
Kayako
7.7
Zoho Desk
8.5
ITIL Compliance
Kayako
7.7
Zoho Desk
8.5
Customization
Kayako
7.9
Zoho Desk
8.4
User, Role, and Access Management
Kayako
8.2
Zoho Desk
8.5
Internationalization
Kayako
7.9
Zoho Desk
8.2
Performance & Reliability
Kayako
8.6
Zoho Desk
8.7
Integration APIs
Kayako
7.9
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.8%
69.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.4%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.8%
6.1%
Kayako
Small-Business
54.8%
Mid-Market
34.4%
Enterprise
10.8%
Zoho Desk
Small-Business
69.4%
Mid-Market
24.4%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
27.4%
Information Technology and Services
22.4%
 
Computer Software
15.8%
Computer Software
9.8%
 
Telecommunications
5.8%
Telecommunications
4.2%
 
Internet
4.7%
Internet
3.7%
 
Marketing and Advertising
3.7%
Marketing and Advertising
3.5%
 
Other
42.6%
Other
56.4%
Kayako
Information Technology and Services
27.4%
Computer Software
15.8%
Telecommunications
5.8%
Internet
4.7%
Marketing and Advertising
3.7%
Other
42.6%
Zoho Desk
Information Technology and Services
22.4%
Computer Software
9.8%
Telecommunications
4.2%
Internet
3.7%
Marketing and Advertising
3.5%
Other
56.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zoho Desk
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