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Kayako

Kayako Alternatives & Competitors

(196)4.1 out of 5

Looking for alternatives to Kayako? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Kayako. Based on reviewer data you can see how Kayako stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Help Scout, Zoho Desk, and Zendesk Support Suite are the most popular alternatives and competitors to Kayako.

Top Alternatives to Kayako

  • Freshdesk
  • Help Scout
  • Zoho Desk
  • Zendesk Support Suite
  • LiveAgent

Top 20 Alternatives & Competitors to Kayako

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Kayako:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Kayako:

    UC
    Very capable platform. Easy to customize. Does everything you could possibly need in helpdesk and some more. We have used Kayako and ZenDesk, we wanted to see if there was anything better outthere....Read more

    Reviewers say compared to Kayako, Freshdesk is:

    Better at support
    Easier to admin
    Easier to set up
    #2
    #2
  3. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Kayako:
  4. A help desk for teams that insist on a delightful customer experience

    Categories in common with Kayako:

    Jane D.
    JD
    Help Scout allows us to help solve issues with our users quickly and efficiently via email and chat support, and the widget which we've embedded both in the signup process of our app for patients...Read more

    Reviewers say compared to Kayako, Help Scout is:

    Easier to set up
    Easier to admin
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zoho Desk

    (2,686)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Kayako:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Kayako:

    Richard Z.
    RZ
    After being disappointed by the functionality on offer after switching from Classic to cloud-based Kayako, ZoHo Desk offers so much more functionality, and everything works, including a...Read more

    Reviewers say compared to Kayako, Zoho Desk is:

    Better at meeting requirements
    Easier to admin
    Easier to set up
    #4
    #4
  7. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Kayako:
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Kayako:

    Benjamín B. B.
    BB
    A lot of features and functions. Really great options to use and an all-in-one support suite, that is very complete. The learning curve is steep but its worth the hassle to get used to it. If you...Read more

    Reviewers say compared to Kayako, Zendesk Support Suite is:

    More expensive
    Better at meeting requirements
    Better at support
    #5
    #5
  9. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Kayako:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Kayako:

    Sampo S.
    SS
    We were looking for a replacement for Kayako which really frustrated us. At first we tried Freshdesk, but when I stumbled upon Live Agent I was sold. Live Agents best part is the way it...Read more

    Reviewers say compared to Kayako, LiveAgent is:

    Better at support
    Easier to do business with
    Easier to admin
    #6
    #6
  11. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Kayako:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Kayako:

    Evie J.
    EJ
    I love intercom because it is efficient, easy, and it has a great mobile app. it is also good for tracking customer satisfaction. I have used other ticketing softwares like zendesk, salesforce desk...Read more

    Reviewers say compared to Kayako, Intercom is:

    More expensive
    Easier to admin
    Better at meeting requirements
    #7
    #7
  13. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Kayako:
  14. A powerful customer support suite with a focus on collaboration.

    Categories in common with Kayako:

    Eric H.
    EH
    Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension. Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho,...Read more

    Reviewers say compared to Kayako, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to admin
    #8
    #8
  15. HappyFox Help Desk

    (119)4.5 out of 5
    Optimized for quick response

    Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with Kayako:
  16. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with Kayako:

    AG
    It is a different software from the others that has worked and provided important solutions. I like why it allows the system to be attached to both my computer and mobile devices, its interface is...Read more

    Reviewers say compared to Kayako, HappyFox Help Desk is:

    Better at support
    Easier to admin
    Easier to do business with
    #9
    #9
  17. Issuetrak

    (61)4.1 out of 5
    Optimized for quick response

    Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Categories in common with Kayako:
  18. Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Categories in common with Kayako:

    IH
    Issuetrak allows for multiple teams to utilize and for easy assigning of tasks

    Reviewers say compared to Kayako, Issuetrak is:

    Better at support
    Easier to do business with
    Easier to admin
    #10
    #10
  19. Front

    (617)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Kayako:
  20. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Kayako:

    UC
    I do like the shared drafts. The is very helpful for what we do and I like the integration of the texts which make it easier to have multiple forms of communication.

    Reviewers say compared to Kayako, Front is:

    Better at support
    Easier to do business with
    Easier to admin
    #11
    #11
  21. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Kayako:
  22. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Kayako:

    Vikas H.
    VH
    LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo...Read more

    Reviewers say compared to Kayako, LiveChat is:

    Easier to admin
    Easier to set up
    Better at meeting requirements
    #12
    #12
  23. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Kayako:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Kayako:

    Sunil S.
    SS
    HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be...Read more

    Reviewers say compared to Kayako, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Better at support
    #13
    #13
  25. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Kayako:
  26. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Kayako:

    AM
    Ability to integrate into Salesforce.com. Ability to communicate with coworkers via the notes features.

    Reviewers say compared to Kayako, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #14
    #14
  27. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Kayako:
  28. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Kayako:

    JP
    I like the speed at which you can respond to customers messages. It is a brilliant piece of software as it allows you to talk to customers very quickly which is good for my field of work.

    Reviewers say compared to Kayako, LiveZilla is:

    Easier to admin
    Easier to set up
    Easier to do business with
    #15
    #15
  29. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Kayako:
  30. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Kayako:

    UL
    Most liked is automatically create the support ticket whenever received any mail from the client support team.

    Reviewers say compared to Kayako, Jira Service Management is:

    More expensive
    Better at meeting requirements
    Easier to do business with
    #16
    #16
  31. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Kayako:
  32. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Kayako:

    Lukas J.
    LJ
    Coming from a certain other ticketing system - the pricing is unbeatable and it is like a more natural use - no need for ticket numbers - everything is nicely threaded in e-mail conversations. Team...Read more

    Reviewers say compared to Kayako, Hiver is:

    Better at support
    Easier to admin
    Easier to set up
    #17
    #17
  33. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Kayako:
  34. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Kayako:

    AH
    Very powerful software, with frustration-free and optimal automation and messaging features. We provide effective results from the first response to the resolution of a problem, this process is...Read more

    Reviewers say compared to Kayako, Helpshift is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #18
    #18
  35. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Kayako:
  36. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Kayako:

    AH
    *Can call both locally or Internationally * Easy to use Interface *No telephone line required *Calls can be recorded

    Reviewers say compared to Kayako, 3CX is:

    Easier to set up
    Better at meeting requirements
    Easier to admin
    #19
    #19
  37. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Kayako:
  38. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Kayako:

    AC
    For someone who's utilizing the free account. It is efficiently helpful to share video recordings.

    Reviewers say compared to Kayako, Drift is:

    Better at support
    Better at meeting requirements
    Easier to do business with
    #20
    #20
  39. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Kayako:
  40. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Kayako:

    Alex W.
    AW
    Salesforce Essentials email integration its what makes me happy about the product, the Cloud-Based deployment and the easy of its interface. Searching any information through the tool is supper...Read more

    Reviewers say compared to Kayako, Salesforce Essentials is:

    Slower to reach roi
    Better at meeting requirements
    More expensive