Top 10 Kayako Alternatives & Competitors

Top 10 Alternatives to Kayako Recently Reviewed By G2 Community

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Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,664)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Kayako, Zendesk for Customer Service - AC is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

Freshdesk
By Freshworks
4.4/5
(3,610)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Kayako, Freshdesk is:
Easier to admin
Better at support
Easier to set up
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

Help Scout
By Help Scout
4.4/5
(417)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Kayako, Help Scout is:
Easier to set up
Easier to admin
Better at support
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms
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Zoho Desk
By Zoho
4.4/5
(7,134)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Kayako, Zoho Desk is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Digital Customer Service Platforms

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Kayako, LiveAgent is:
Better at support
Easier to admin
Easier to do business with
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

HappyFox Help Desk
By HappyFox Inc.
4.5/5
(137)
Product Description
Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
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Reviewers say compared to Kayako, HappyFox Help Desk is:
Better at support
Easier to admin
Easier to set up
Categories in common with Kayako:
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,690)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Kayako, Fin by Intercom is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

Front
By Front App
4.7/5
(2,393)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Kayako, Front is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service
Shared Inbox
Digital Customer Service Platforms

LiveChat
By Text
4.5/5
(773)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to Kayako, LiveChat is:
Easier to admin
Better at meeting requirements
Easier to set up
Categories in common with Kayako:
Live Chat
Help Desk
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers