# Kayako vs LiveAgent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kayako. Users appreciate its ability to unify customer communication channels, which enhances the customer service experience by streamlining support requests from various platforms.
- **Users say** that Kayako's AI capabilities are a standout feature, with many praising its contextual responsiveness. Reviewers highlight how the AI helps support agents by providing relevant suggestions, which can drastically reduce the time spent on repetitive tasks like password resets and basic inquiries.
- **According to verified reviews** , LiveAgent shines in its ease of use and setup, with users noting that the platform is intuitive and quick to implement. This has allowed teams to start providing better customer service almost immediately after onboarding.
- **Reviewers mention** that while Kayako has strong AI features, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs for some users. This has led to mixed experiences regarding its overall effectiveness in diverse environments.
- **Users highlight** that LiveAgent's automated triggers are particularly effective in enhancing real-time customer interactions. This feature allows businesses to proactively engage with website visitors, improving the overall shopping experience and potentially increasing conversion rates.
- **G2 reviewers note** that while Kayako has a solid foundation, it has fewer recent reviews compared to LiveAgent, which may indicate a decline in user engagement or satisfaction. In contrast, LiveAgent's recent positive feedback reflects a growing user base that appreciates its comprehensive support features.



| | Kayako | LiveAgent | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 227 | 1,538 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (67.4% of reviews) | 
| **Entry Level Price** | $15/agent/month | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Kayako | LiveAgent | 
|---|---|---|
  | **Meets Requirements** | 8.1 (205 reviews) | 8.9 (1300 reviews) | 
  | **Ease of Use** | 8.4 (204 reviews) | 8.9 (1305 reviews) | 
  | **Ease of Setup** | 8.0 (137 reviews) | 8.7 (868 reviews) | 
  | **Ease of Admin** | 8.0 (132 reviews) | 8.9 (854 reviews) | 
  | **Quality of Support** | 8.0 (191 reviews) | 9.1 (1239 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (131 reviews) | 9.1 (830 reviews) | 
  | **Product Direction (% positive)** | 7.1 (202 reviews) | 8.9 (1264 reviews) | 

---
## Pricing

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.2/10 | 172 |
| **LiveAgent** | 8.7/10 | 1086 |

#### Ticket and Case Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (155 reviews) ✓ Verified | 9.0 (780 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (157 reviews) ✓ Verified | 9.0 (780 reviews) ✓ Verified | 
| **Workflow** | 8.1 (149 reviews) ✓ Verified | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (144 reviews) ✓ Verified | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | 8.0 (129 reviews) ✓ Verified | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.6 (146 reviews) ✓ Verified | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.5 (147 reviews) ✓ Verified | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 7.8 (56 reviews) | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | 9.3 (5 reviews) | 8.0 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | 9.4 (6 reviews) | 9.3 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Customer Portal** | 8.4 (131 reviews) ✓ Verified | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | 8.7 (144 reviews) ✓ Verified | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (105 reviews) ✓ Verified | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | 7.3 (57 reviews) ✓ Verified | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | Feature Not Available | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Mobile User Support** | 7.7 (83 reviews) ✓ Verified | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | 7.9 (115 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (102 reviews) ✓ Verified | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | 7.9 (65 reviews) ✓ Verified | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | 7.4 (132 reviews) ✓ Verified | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | 7.7 (128 reviews) ✓ Verified | 8.8 (694 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.2/10 | 14 |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Notes** | 8.2 (13 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (13 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.3 (13 reviews) | Not enough data | 
| **Workflows** | 7.6 (13 reviews) | Not enough data | 
| **Templates** | 8.3 (13 reviews) | Not enough data | 
| **Integrations** | 8.5 (13 reviews) | Not enough data | 
| **Tagging System** | 8.5 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Trends** | 8.2 (13 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (13 reviews) | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.6 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Live chat** | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.5/10 | 139 |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Pop-up Chat** | 8.5 (40 reviews) ✓ Verified | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | 8.8 (39 reviews) ✓ Verified | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (34 reviews) ✓ Verified | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | 8.8 (29 reviews) ✓ Verified | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Customization ** | 7.9 (115 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (37 reviews) ✓ Verified | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (31 reviews) ✓ Verified | 8.5 (55 reviews) | 
| **Knowledge Base** | 8.7 (41 reviews) ✓ Verified | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (37 reviews) ✓ Verified | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (39 reviews) ✓ Verified | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 7.8/10 | 58 |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Knowledge Base** | 8.6 (48 reviews) | 9.1 (324 reviews) | 
| **Searchable Articles** | 8.7 (49 reviews) | 8.9 (305 reviews) | 
| **Community Forums** | 8.5 (39 reviews) | 8.9 (273 reviews) | 
| **Mobile Optimization** | 7.1 (8 reviews) | 8.1 (41 reviews) | 
| **Personalization** | 6.9 (8 reviews) | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Branding** | 6.9 (8 reviews) | 8.6 (46 reviews) | 
| **Automation** | 7.5 (8 reviews) | 8.3 (47 reviews) | 
| **Artificial Intelligence** | 8.5 (8 reviews) | 7.4 (41 reviews) | 
| **Integrations** | 7.3 (8 reviews) | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | Not enough data | 9.3 (252 reviews) | 
| **Macros** | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Email** | Not enough data | 9.3 (248 reviews) | 
| **Social** | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | Not enough data | 9.3 (249 reviews) | 
| **Phone** | Not enough data | 9.1 (186 reviews) | 
| **Text** | Not enough data | Feature Not Available | 

#### Insight

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kayako | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to LiveAgent (9):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Kayako | LiveAgent | 
|---|---|---|
| **Small-Business** | 54.6% | 67.4% | 
| **Mid-Market** | 35.8% | 23.1% | 
| **Enterprise** | 9.6% | 9.5% | 

### By Industry

#### Kayako

- **Information Technology and Services:** 26.1%
- **Computer Software:** 15.3%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.8%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kayako-vs-liveagent)