Compare Kayako and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$15/agent/month
Starting at $15.00 1 agent / Per Month
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansLiveAgent
Star Rating
(1,534)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kayako. Users appreciate its ability to unify customer communication channels, which enhances the customer service experience by streamlining support requests from various platforms.
- Users say that Kayako's AI capabilities are a standout feature, with many praising its contextual responsiveness. Reviewers highlight how the AI helps support agents by providing relevant suggestions, which can drastically reduce the time spent on repetitive tasks like password resets and basic inquiries.
- According to verified reviews, LiveAgent shines in its ease of use and setup, with users noting that the platform is intuitive and quick to implement. This has allowed teams to start providing better customer service almost immediately after onboarding.
- Reviewers mention that while Kayako has strong AI features, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs for some users. This has led to mixed experiences regarding its overall effectiveness in diverse environments.
- Users highlight that LiveAgent's automated triggers are particularly effective in enhancing real-time customer interactions. This feature allows businesses to proactively engage with website visitors, improving the overall shopping experience and potentially increasing conversion rates.
- G2 reviewers note that while Kayako has a solid foundation, it has fewer recent reviews compared to LiveAgent, which may indicate a decline in user engagement or satisfaction. In contrast, LiveAgent's recent positive feedback reflects a growing user base that appreciates its comprehensive support features.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Kayako
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.1
203
8.9
1,297
Ease of Use
8.4
202
8.9
1,302
Ease of Setup
8.0
135
8.7
865
Ease of Admin
8.0
132
8.9
849
Quality of Support
8.0
189
9.1
1,236
Has the product been a good partner in doing business?
8.3
131
9.1
825
Product Direction (% positive)
7.1
200
8.9
1,260
Features by Category
Ticket and Case Management
8.7
155
|
Verified
9.0
778
|
Verified
8.5
156
|
Verified
9.0
778
|
Verified
8.1
148
|
Verified
8.7
757
|
Verified
8.3
143
|
Verified
8.8
712
|
Verified
8.0
129
|
Verified
8.6
573
|
Verified
7.6
146
|
Verified
8.7
701
|
Verified
8.5
147
|
Verified
8.9
717
|
Verified
7.8
56
8.6
443
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
8.4
131
|
Verified
8.7
653
|
Verified
8.7
143
|
Verified
9.1
717
|
Verified
8.3
105
|
Verified
9.1
696
|
Verified
7.3
57
|
Verified
8.6
538
|
Verified
Feature Not Available
8.7
379
|
Verified
Platform
7.7
83
|
Verified
7.9
413
|
Verified
7.9
115
|
Verified
8.4
664
|
Verified
8.2
102
|
Verified
8.7
526
|
Verified
7.9
65
|
Verified
8.6
377
|
Verified
7.4
132
|
Verified
8.5
647
|
Verified
7.7
128
|
Verified
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
8.5
40
|
Verified
9.3
486
|
Verified
8.8
39
|
Verified
9.0
489
|
Verified
8.1
34
|
Verified
8.9
376
|
Verified
8.8
29
|
Verified
9.0
375
|
Verified
Not enough data
8.8
61
Internal Use
7.9
115
|
Verified
8.4
664
|
Verified
8.7
37
|
Verified
9.1
422
|
Verified
8.1
31
|
Verified
8.5
55
8.7
41
|
Verified
8.9
403
|
Verified
8.6
37
|
Verified
9.1
384
|
Verified
8.5
39
|
Verified
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
8.6
48
9.1
323
8.7
49
8.9
305
8.5
39
8.9
273
7.1
8
8.1
41
6.9
8
8.3
45
Self-Service Platform
6.9
8
8.6
46
7.5
8
8.3
47
8.5
8
7.4
41
7.3
8
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and LiveAgent are categorized as Live Chat, Help Desk, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Unique Categories
Kayako has no unique categories
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Information Technology and Services
12.9%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
