Compare Fin by Intercom and LiveAgent 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Starting at $15.00 1 agent / Per Month
Fin by Intercom
Star Rating
(3,845)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often deliver vague answers.
- Users say LiveAgent shines in its ability to facilitate communication across departments, streamlining real-time request handling. Reviewers highlight the effectiveness of its single dashboard, which enhances visibility and response times.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score in the AI Customer Support category, indicating strong user satisfaction with its AI capabilities. Users specifically mention that it "actually does the job" rather than just pretending to help.
- Reviewers mention that LiveAgent offers seamless integration with other tools, which promotes a great workflow and boosts productivity. This feature is particularly appreciated by users who value automation in their customer service processes.
- G2 reviewers highlight that while both products have similar star ratings, Fin by Intercom benefits from a much larger volume of recent reviews, suggesting a more consistent user experience over time compared to LiveAgent.
- Users report that LiveAgent is user-friendly, allowing non-technical users to configure the system easily. This accessibility is a significant advantage for teams looking to implement a ticketing solution without extensive technical knowledge.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Fin by Intercom
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
2,895
8.9
1,298
Ease of Use
8.9
2,926
8.9
1,303
Ease of Setup
8.4
1,523
8.7
866
Ease of Admin
8.6
1,351
8.9
851
Quality of Support
8.6
2,789
9.1
1,237
Has the product been a good partner in doing business?
8.8
1,346
9.1
827
Product Direction (% positive)
8.8
2,745
8.9
1,261
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
9.0
779
|
Verified
8.8
1125
|
Verified
9.0
779
|
Verified
8.7
1101
|
Verified
8.7
758
|
Verified
8.6
1153
|
Verified
8.8
713
|
Verified
8.3
682
|
Verified
8.6
574
|
Verified
8.8
1139
|
Verified
8.7
702
|
Verified
8.8
1063
|
Verified
8.9
718
|
Verified
8.6
965
|
Verified
8.6
444
|
Verified
Generative AI
8.3
249
8.2
30
8.2
250
8.1
30
Agentic AI - Help Desk
7.8
62
9.3
7
8.3
62
9.3
7
7.9
62
9.3
7
Communication Channels
8.8
894
|
Verified
8.7
654
|
Verified
8.8
1094
|
Verified
9.1
718
|
Verified
9.4
1270
|
Verified
9.1
698
|
Verified
8.3
812
8.6
539
|
Verified
7.6
524
8.7
380
|
Verified
Platform
8.1
723
|
Verified
7.9
413
|
Verified
8.2
1270
|
Verified
8.4
663
|
Verified
8.7
826
|
Verified
8.7
526
|
Verified
8.7
791
|
Verified
8.6
377
|
Verified
8.1
1019
|
Verified
8.5
647
|
Verified
8.2
1019
|
Verified
8.8
694
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
8.7
5
8.3
219
8.3
5
Feature Not Available
8.3
5
Design
Feature Not Available
8.0
5
Feature Not Available
8.7
5
8.7
231
8.7
5
8.7
223
8.9
6
8.6
216
8.3
5
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
9.1
84
Not enough data
9.0
87
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
599
8.3
6
8.8
588
8.6
6
9.0
591
8.9
6
8.8
559
8.9
6
8.6
479
8.3
5
Platform
9.5
620
9.4
6
8.9
585
9.4
6
8.8
579
8.9
6
8.7
564
8.6
6
8.3
420
Not enough data
8.9
529
8.9
6
8.8
584
8.9
6
Generative AI
Feature Not Available
8.1
6
8.4
143
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
8.6
22
8.3
295
8.0
23
Feature Not Available
7.7
22
Communication
9.2
1444
|
Verified
9.3
486
|
Verified
8.9
1453
|
Verified
9.0
489
|
Verified
8.7
1193
|
Verified
8.9
376
|
Verified
9.1
1359
|
Verified
9.0
375
|
Verified
8.2
595
8.8
61
Internal Use
8.2
1270
|
Verified
8.4
663
|
Verified
8.7
1095
|
Verified
9.1
422
|
Verified
8.2
1043
|
Verified
8.5
55
8.7
1251
|
Verified
8.9
403
|
Verified
8.9
1321
|
Verified
9.1
384
|
Verified
8.6
1289
|
Verified
8.9
382
|
Verified
Generative AI
8.2
95
7.8
17
Self-Service Experience
9.0
661
9.1
324
8.9
657
8.9
305
Feature Not Available
8.9
273
8.2
493
8.1
41
8.4
540
8.3
45
Self-Service Platform
8.7
534
8.6
46
8.8
543
8.3
47
8.4
485
7.4
41
8.6
526
8.7
43
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
13
Feature Not Available
7.9(won by default)
13
Process
9.3(won by 0.3)
89
9.0
56
9.0
86
9.3(won by 0.3)
252
9.6(won by 0.5)
89
9.1
196
Channels
9.4(won by 0.1)
89
9.3
248
8.8
88
9.0(won by 0.2)
232
9.5(won by 0.2)
91
9.3
249
8.3
81
9.1(won by 0.8)
186
8.8(won by default)
83
Feature Not Available
Insight
9.1(won by 0.1)
86
9.0
174
9.2(won by 0.2)
88
9.0
222
8.8
83
9.2(won by 0.4)
220
9.3(tied score)
83
9.3(tied score)
225
Generative AI
Feature Not Available
8.0
14
7.4
17
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
194
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
174
Not enough data
8.5
197
Not enough data
Automation
8.4
197
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveAgent are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Conversational Support, Digital Adoption Platform, Conversational Marketing, and Conversational Interface Agents
LiveAgent is categorized as Feedback Analytics, Complaint Management, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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