Compare Intercom vs LiveAgent

See this
comparison of Intercom vs. LiveAgent
based on data from user reviews. Intercom rates 4.3/5 stars with 750 reviews. LiveAgent rates 4.5/5 stars with 1,002 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
All-inclusive
$39/month
User Seat
 
Respond
$53
starting from
Ticket+Chat
$29/month
User Seat
 
Educate
$49
monthly flat rate
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
Ease of Use
Ease of Use
8.7
9.0
Ease of Setup
Ease of Setup
8.3
8.7
Ease of Admin
Ease of Admin
8.7
8.9
Quality of Support
Quality of Support
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.5
9.0
Meets Requirements
Intercom
8.6
LiveAgent
8.8
Ease of Use
Intercom
8.7
LiveAgent
9.0
Ease of Setup
Intercom
8.3
LiveAgent
8.7
Ease of Admin
Intercom
8.7
LiveAgent
8.9
Quality of Support
Intercom
8.5
LiveAgent
9.1
Ease of Doing Business With
Intercom
8.8
LiveAgent
9.1
Product Direction (% positive)
Intercom
8.5
LiveAgent
9.0

Features

Ticket and Case Management
Ticket creation user experience
Intercom
8.7
LiveAgent
9.0
Ticket response user experience
Intercom
8.7
LiveAgent
9.0
Workflow
Intercom
8.3
LiveAgent
8.7
Response Automation
Intercom
8.2
LiveAgent
8.7
SLA Management
Intercom
7.7
LiveAgent
8.6
Attachments/Screencasts
Intercom
8.7
LiveAgent
8.7
Ticket Collaboration
Intercom
8.8
LiveAgent
8.9
Communication
Pop-up Chat
Intercom
9.2
LiveAgent
9.4
Notifications
Intercom
8.8
LiveAgent
9.1
Targeted Emails
Intercom
8.7
LiveAgent
9.0
In-App Messaging
Intercom
9.0
LiveAgent
9.0
Internal Use
Customization
Intercom
7.9
LiveAgent
8.5
Conversation Archiving
Intercom
8.6
LiveAgent
9.1
Lead Development
Intercom
8.1
LiveAgent
Not enough data available
Knowledge Base
Intercom
8.2
LiveAgent
8.9
Team Inbox
Intercom
8.6
LiveAgent
9.1
Customer Profiles
Intercom
8.2
LiveAgent
8.9
Communication Channels
Customer Portal
Intercom
8.7
LiveAgent
8.7
Email to Case
Intercom
8.6
LiveAgent
9.0
Chat/Live Support
Intercom
9.3
LiveAgent
9.1
Social Integration
Intercom
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Intercom
7.7
LiveAgent
8.6
Customer and Contacts Database
Intercom
8.2
LiveAgent
8.6
Products and Version Tracking
Intercom
7.8
LiveAgent
8.8
Call Scripting
Intercom
7.1
LiveAgent
8.8
Interactive Voice Response (IVR)
Intercom
7.1
LiveAgent
8.7
Self Service/Community
Forums
Intercom
7.7
LiveAgent
8.7
Knowledge Base
Intercom
8.6
LiveAgent
8.6
Ideas/Feedback
Intercom
8.3
LiveAgent
8.8
Q&A
Intercom
8.1
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Intercom
7.5
LiveAgent
8.7
Reporting
Intercom
7.8
LiveAgent
8.6
Dashboards
Intercom
7.8
LiveAgent
8.8
Platform
Mobile User Support
Intercom
8.6
LiveAgent
8.0
ITIL Compliance
Intercom
8.0
LiveAgent
8.7
Customization
Intercom
7.9
LiveAgent
8.5
User, Role, and Access Management
Intercom
8.7
LiveAgent
8.7
Internationalization
Intercom
8.0
LiveAgent
8.7
Performance & Reliability
Intercom
9.0
LiveAgent
9.0
Integration APIs
Intercom
8.6
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.8%
24.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.3%
13.4%
Intercom
Small-Business
68.0%
Mid-Market
27.8%
Enterprise
4.3%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%

Reviewers' Industry

 
Computer Software
24.2%
Information Technology and Services
12.8%
 
Internet
15.8%
Computer Software
7.2%
 
Information Technology and Services
13.5%
Internet
5.8%
 
Marketing and Advertising
7.1%
Retail
4.9%
 
Consumer Services
2.4%
Marketing and Advertising
3.9%
 
Other
37.1%
Other
65.5%
Intercom
Computer Software
24.2%
Internet
15.8%
Information Technology and Services
13.5%
Marketing and Advertising
7.1%
Consumer Services
2.4%
Other
37.1%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Retail

no customer support , phones were always dropping calls

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Retail

no customer support , phones were always dropping calls

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask Intercom a QuestionContact Intercom
Add Product
Intercom
Intercom
Optimized for quick response
LiveAgent
LiveAgent