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Compare Fin by Intercom and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (67.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $15.00 1 agent / Per Month
Fin by Intercom
Star Rating
(3,755)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a highly customizable experience, with features like snippets and adaptable conversation behaviors that help users feel understood. This flexibility is particularly beneficial for businesses looking to tailor their customer interactions.
- Users say that LiveAgent stands out for its ease of use, with a ticketing system that allows for efficient categorization by support department or project. This feature helps teams quickly identify and route tasks, enhancing overall productivity.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, indicating greater overall user satisfaction. Reviewers appreciate its answer accuracy, noting that it saves them time by providing reliable information quickly.
- Reviewers mention that while LiveAgent offers a user-friendly interface, it has fewer recent reviews compared to Fin by Intercom, which may suggest a less active user base or slower adoption of new features. This could impact the availability of up-to-date feedback for potential buyers.
- Users appreciate the quick implementation process of Fin by Intercom, with many highlighting the intuitive onboarding wizard that simplifies setup. This ease of setup is a crucial factor for businesses looking to get started without extensive training.
- G2 reviewers note that LiveAgent's automated triggers for initiating conversations with website visitors enhance the online shopping experience, making it a strong choice for e-commerce businesses. However, some users feel that it lacks the advanced AI capabilities that Fin by Intercom offers, particularly in customer support automation.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Fin by Intercom
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
2,846
8.9
1,294
Ease of Use
8.9
2,876
8.9
1,299
Ease of Setup
8.4
1,483
8.7
862
Ease of Admin
8.6
1,322
8.9
845
Quality of Support
8.6
2,742
9.1
1,233
Has the product been a good partner in doing business?
8.8
1,319
9.1
821
Product Direction (% positive)
8.8
2,697
8.9
1,258
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.0
777
|
Verified
8.8
1119
|
Verified
9.0
775
|
Verified
8.7
1096
|
Verified
8.7
756
|
Verified
8.6
1147
|
Verified
8.8
712
|
Verified
8.3
680
|
Verified
8.6
573
|
Verified
8.8
1136
|
Verified
8.7
701
|
Verified
8.8
1060
|
Verified
8.9
715
|
Verified
8.6
961
|
Verified
8.6
442
|
Verified
Generative AI
8.3
247
8.2
30
8.2
248
8.1
30
Agentic AI - Help Desk
7.8
61
9.3
7
8.2
61
9.3
7
7.9
61
9.3
7
Communication Channels
8.8
891
|
Verified
8.7
652
|
Verified
8.8
1090
|
Verified
9.0
715
|
Verified
9.4
1264
|
Verified
9.1
694
|
Verified
8.3
812
8.6
537
|
Verified
7.6
522
8.7
379
|
Verified
Platform
8.1
721
|
Verified
7.9
413
|
Verified
8.2
1268
|
Verified
8.4
664
|
Verified
8.7
825
|
Verified
8.7
526
|
Verified
8.6
790
|
Verified
8.6
377
|
Verified
8.1
1016
|
Verified
8.5
647
|
Verified
8.2
1018
|
Verified
8.8
694
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
227
8.7
5
8.3
218
8.3
5
Feature Not Available
8.3
5
Design
Feature Not Available
8.0
5
Feature Not Available
8.7
5
8.7
230
8.7
5
8.7
222
8.7
5
8.6
215
8.3
5
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.3
6
8.8
586
8.6
6
9.0
588
8.9
6
8.8
557
8.9
6
8.6
478
8.3
5
Platform
9.5
613
9.4
6
8.9
583
9.4
6
8.8
579
8.9
6
8.7
562
8.6
6
8.2
419
Not enough data
8.9
528
8.9
6
8.8
583
8.9
6
Generative AI
Feature Not Available
8.1
6
8.4
140
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
8.6
22
8.3
294
8.0
23
Feature Not Available
7.7
22
Communication
9.2
1441
|
Verified
9.3
485
|
Verified
8.9
1449
|
Verified
9.0
489
|
Verified
8.7
1191
|
Verified
8.9
376
|
Verified
9.1
1356
|
Verified
9.0
374
|
Verified
8.2
595
8.8
61
Internal Use
8.2
1268
|
Verified
8.4
664
|
Verified
8.7
1095
|
Verified
9.1
422
|
Verified
8.2
1043
|
Verified
8.5
55
8.7
1248
|
Verified
8.9
403
|
Verified
8.9
1319
|
Verified
9.1
384
|
Verified
8.6
1287
|
Verified
8.9
382
|
Verified
Generative AI
8.2
94
7.8
17
Self-Service Experience
8.9
654
9.1
322
8.9
651
8.9
305
Feature Not Available
8.9
273
8.2
490
8.1
41
8.4
535
8.3
45
Self-Service Platform
8.7
531
8.6
45
8.7
537
8.3
46
8.4
478
7.4
41
8.6
522
8.7
43
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
48
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
13
Feature Not Available
7.9(won by default)
13
Process
9.3(won by 0.3)
89
9.0
56
9.0
86
9.3(won by 0.3)
252
9.6(won by 0.5)
89
9.1
196
Channels
9.4(won by 0.1)
89
9.3
248
8.8
88
9.0(won by 0.2)
232
9.5(won by 0.2)
91
9.3
249
8.3
81
9.1(won by 0.8)
186
8.8(won by default)
83
Feature Not Available
Insight
9.1(won by 0.1)
86
9.0
174
9.2(won by 0.2)
87
9.0
222
8.8
83
9.2(won by 0.4)
220
9.3(tied score)
83
9.3(tied score)
225
Generative AI
Feature Not Available
8.0
14
7.2
16
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.7
179
Not enough data
8.0
180
Not enough data
7.7
164
Not enough data
8.5
176
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
164
Not enough data
8.4
167
Not enough data
Automation
8.2
171
Not enough data
7.9
160
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
162
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveAgent are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Conversational Support, Digital Adoption Platform, and Conversational Marketing
LiveAgent is categorized as Feedback Analytics, Complaint Management, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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