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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $15.00 1 agent / Per Month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLiveAgent
Star Rating
(1,535)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Fin by Intercom and LiveAgent excel in ease of use, scoring 8.9 each. However, reviewers mention that LiveAgent's intuitive interface makes it slightly more user-friendly for new users, while Fin by Intercom offers a more streamlined experience for those familiar with its features.
- Reviewers mention that LiveAgent shines in quality of support, scoring 9.1 compared to Fin by Intercom's 8.6. Users appreciate LiveAgent's responsive customer service and extensive knowledge base, while some Fin users feel that support could be more accessible during peak times.
- Users on G2 highlight that LiveAgent's ticket response user experience is superior, scoring 9.0 against Fin by Intercom's 8.8. Reviewers appreciate LiveAgent's quick response times and effective ticket management, which they find crucial for maintaining customer satisfaction.
- Reviewers mention that LiveAgent offers better integrations, scoring 9.7 compared to Fin by Intercom's 8.9. Users report that LiveAgent seamlessly connects with a wider range of third-party applications, enhancing their workflow and productivity.
- Users say that while both products provide solid automation features, LiveAgent's response automation scores slightly higher at 8.8 versus Fin by Intercom's 8.6. Reviewers appreciate LiveAgent's ability to automate repetitive tasks, which saves time and improves efficiency.
- G2 users report that LiveAgent's customization options are more robust, scoring 8.4 compared to Fin by Intercom's 8.2. Reviewers mention that LiveAgent allows for greater flexibility in tailoring the software to meet specific business needs, which is a significant advantage for many small businesses.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Fin by Intercom
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.9
1,298
Ease of Use
8.9
2,839
8.9
1,303
Ease of Setup
8.4
1,451
8.7
866
Ease of Admin
8.6
1,302
8.9
845
Quality of Support
8.6
2,705
9.1
1,237
Has the product been a good partner in doing business?
8.8
1,299
9.1
821
Product Direction (% positive)
8.8
2,660
8.9
1,262
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
9.0
778
|
Verified
8.8
1116
|
Verified
9.0
777
|
Verified
8.7
1093
|
Verified
8.7
758
|
Verified
8.6
1141
|
Verified
8.8
714
|
Verified
8.3
678
|
Verified
8.6
574
|
Verified
8.8
1134
|
Verified
8.7
703
|
Verified
8.8
1058
|
Verified
8.9
717
|
Verified
8.6
959
|
Verified
8.6
444
|
Verified
Generative AI
8.3
245
8.3
32
8.2
246
8.2
32
Agentic AI - Help Desk
7.8
58
9.4
9
8.3
59
9.4
9
7.9
59
9.4
9
Communication Channels
8.8
889
|
Verified
8.7
653
|
Verified
8.8
1088
|
Verified
9.1
717
|
Verified
9.4
1262
|
Verified
9.1
695
|
Verified
8.3
810
8.6
539
|
Verified
7.6
520
8.7
380
|
Verified
Platform
8.1
718
|
Verified
7.9
413
|
Verified
8.2
1265
|
Verified
8.4
664
|
Verified
8.7
821
|
Verified
8.7
526
|
Verified
8.6
786
|
Verified
8.6
377
|
Verified
8.1
1013
|
Verified
8.5
647
|
Verified
8.2
1015
|
Verified
8.8
694
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.7
5
8.3
218
8.3
5
Feature Not Available
8.3
5
Design
Feature Not Available
8.0
5
Feature Not Available
8.7
5
8.7
230
8.7
5
8.7
222
8.7
5
8.6
215
8.3
5
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.3
6
8.8
586
8.6
6
9.0
586
8.9
6
8.8
556
8.9
6
8.6
478
8.3
5
Platform
9.5
611
9.4
6
8.9
581
9.4
6
8.8
577
8.9
6
8.7
561
8.6
6
8.2
419
Not enough data
8.9
528
8.9
6
8.8
582
8.9
6
Generative AI
Feature Not Available
8.1
6
8.4
140
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
8.6
22
8.3
292
8.0
23
Feature Not Available
7.7
22
Communication
9.2
1439
|
Verified
9.3
485
|
Verified
8.9
1447
|
Verified
9.0
489
|
Verified
8.7
1189
|
Verified
8.9
376
|
Verified
9.1
1354
|
Verified
9.0
374
|
Verified
8.2
593
8.8
61
Internal Use
8.2
1265
|
Verified
8.4
664
|
Verified
8.8
1092
|
Verified
9.1
422
|
Verified
8.2
1041
|
Verified
8.5
55
8.7
1245
|
Verified
8.9
403
|
Verified
8.9
1317
|
Verified
9.1
384
|
Verified
8.6
1285
|
Verified
8.9
382
|
Verified
Generative AI
8.2
94
7.8
17
Self-Service Experience
8.9
651
9.1
322
8.9
650
8.9
305
Feature Not Available
8.9
273
8.2
489
8.1
41
8.4
534
8.3
45
Self-Service Platform
8.7
529
8.6
45
8.7
533
8.3
46
8.4
472
7.4
41
8.6
518
8.7
43
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
13
Feature Not Available
7.9(won by default)
13
Process
9.3(won by 0.3)
88
9.0
56
9.0
85
9.3(won by 0.3)
252
9.6(won by 0.5)
88
9.1
196
Channels
9.4(won by 0.1)
88
9.3
248
8.7
87
9.0(won by 0.3)
232
9.5(won by 0.2)
90
9.3
249
8.3
80
9.1(won by 0.8)
186
8.8(won by default)
82
Feature Not Available
Insight
9.1(won by 0.1)
85
9.0
174
9.1(won by 0.1)
86
9.0
222
8.8
82
9.2(won by 0.4)
220
9.3(tied score)
82
9.3(tied score)
225
Generative AI
Feature Not Available
8.0
14
7.2
16
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveAgent are categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Support, Digital Adoption Platform, and Conversational Marketing
LiveAgent is categorized as Feedback Analytics, Complaint Management, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.6%
Internet
4.5%
Other
64.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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