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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
$119.00 Per Month
Insider One
Star Rating
(1,243)4.8 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Insider OneShape Software
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Learn more about Shape SoftwareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Insider excels in document signing features, with a stellar rating of 9.7 for Document Signing, while Shape Software lacks this specific feature, which may be a drawback for users needing robust e-signature capabilities.
- Reviewers mention that Insider's ease of setup is rated at 9.1, significantly higher than Shape Software's 7.8, indicating that users find Insider more user-friendly when getting started.
- G2 users highlight Insider's superior quality of support, scoring 9.6 compared to Shape Software's 9.1, suggesting that users feel more supported and valued when using Insider.
- Users on G2 note that Insider's reporting capabilities are exceptional, with a perfect score of 10.0, while Shape Software's reporting features are rated lower, indicating that users may find Insider more effective for data analysis and insights.
- Reviewers say that Insider's mobile signature capabilities are rated at 10.0, showcasing its strength in mobile functionality, which is crucial for users who need to sign documents on the go, whereas Shape Software does not emphasize this feature.
- Users report that Insider's product direction is rated at 9.8, reflecting a strong confidence in the product's future development, while Shape Software's lower score of 8.3 may raise concerns about its long-term viability and innovation.
Pricing
Entry-Level Pricing
Insider One
No pricing availableShape Software
Software User License
$119.00
Per Month
With Shape, you don't need to decide between different product offerings. Most of our features are included in one system for an affordable month-to-month price.
- CRM
- Built-in Calling
- Text Messaging
Free Trial
Insider One
Free Trial is available
Shape Software
No trial information availableRatings
Meets Requirements
9.4
1,120
8.9
42
Ease of Use
9.4
1,129
9.3
41
Ease of Setup
9.0
586
7.8
13
Ease of Admin
9.1
304
8.2
12
Quality of Support
9.6
1,119
9.1
40
Has the product been a good partner in doing business?
9.5
305
8.3
12
Product Direction (% positive)
9.7
1,071
8.3
34
Features by Category
Signature Process
Not enough data
9.7
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
9.7
11
Not enough data
10.0
10
Not enough data
10.0
10
Not enough data
9.8
11
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
11
Platform
Not enough data
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
Sales Force Automation
Not enough data
9.1
20
Not enough data
9.3
19
Not enough data
8.8
20
Not enough data
9.3
20
Not enough data
8.9
20
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
9.0
19
Not enough data
9.0
21
Marketing Automation
Not enough data
9.1
22
Not enough data
8.8
20
Not enough data
9.0
21
Not enough data
8.9
20
Customer Support
Not enough data
8.9
20
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.0
19
Reporting & Analytics
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.1
19
Mobile & Social
Not enough data
8.8
20
Not enough data
9.6
17
Not enough data
9.0
19
Platform
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
8.3
13
Not enough data
8.3
13
Integration
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
9.1
11
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.6
509
9.4
19
9.6
488
9.7
18
9.6
491
9.8
17
9.6
432
9.4
18
Online Marketing
Feature Not Available
9.4
17
9.6
528
9.3
17
9.6
542
9.6
16
9.5
532
9.6
16
Feature Not Available
9.4
18
Lead Management
9.5
501
9.7
17
9.5
500
9.8
17
9.6
544
9.3
17
Feature Not Available
9.7
16
9.5
480
9.8
16
9.5
445
9.2
17
9.5
484
9.7
16
9.5
467
9.5
18
Campaign Management
Feature Not Available
9.3
18
Feature Not Available
9.6
16
Feature Not Available
9.4
18
Feature Not Available
9.3
18
Social
Feature Not Available
9.8
16
9.4
440
9.8
16
9.4
451
9.2
16
Feature Not Available
9.8
15
Feature Not Available
9.4
16
Reporting & Analytics
9.4
528
9.8
16
9.4
524
9.7
16
9.4
518
9.6
16
9.4
516
9.9
16
9.1
420
9.6
16
Platform
9.5
524
9.8
10
9.5
277
10.0
10
9.6
506
8.9
11
9.5
444
9.7
10
9.4
450
8.9
11
9.5
490
10.0
9
9.4
430
9.8
10
Agentic AI - Marketing Automation
8.9
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.8
22
Not enough data
Integration
9.4
499
9.4
11
9.3
496
9.1
11
9.4
460
8.9
11
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
10.0
11
Not enough data
9.3
10
Not enough data
Not enough data
Agent Tools
Not enough data
9.8
10
Not enough data
9.2
11
Not enough data
9.4
11
Automation
Not enough data
10.0
10
Not enough data
9.3
10
Not enough data
9.3
12
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
9.5
579
Not enough data
9.6
596
Not enough data
9.5
543
Not enough data
Templates
9.5
558
Not enough data
9.5
601
Not enough data
9.6
595
Not enough data
Personalization
9.6
584
Not enough data
9.5
572
Not enough data
9.6
585
Not enough data
9.4
519
Not enough data
9.5
564
Not enough data
9.6
567
Not enough data
9.6
594
Not enough data
9.6
580
Not enough data
Multichannel
9.6
585
Not enough data
9.5
520
Not enough data
9.6
584
Not enough data
Administration
9.6
580
Not enough data
9.4
598
Not enough data
9.5
575
Not enough data
9.4
575
Not enough data
Agentic AI - E-Commerce Personalization
8.3
20
Not enough data
8.2
20
Not enough data
Segmentation
9.7
601
Not enough data
9.6
579
Not enough data
Targeting
9.6
593
Not enough data
9.6
564
Not enough data
Triggered Content
9.5
502
Not enough data
9.5
499
Not enough data
9.7
553
Not enough data
Personalized Content
9.6
539
Not enough data
9.6
517
Not enough data
9.6
577
Not enough data
Agentic AI - Personalization Engines
8.8
14
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
8.9
15
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
Templates
Not enough data
10.0
12
Not enough data
9.3
12
Not enough data
9.6
12
Not enough data
9.9
12
Edit
Not enough data
9.5
13
Not enough data
9.9
12
Not enough data
9.4
13
Logistics
Not enough data
10.0
12
Not enough data
9.7
12
Not enough data
9.4
13
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.6
83
Not enough data
9.4
77
Not enough data
9.5
79
Not enough data
9.4
80
Not enough data
9.4
84
Not enough data
9.4
82
Not enough data
9.5
83
Not enough data
9.4
79
Not enough data
SMS Platform
9.4
83
Not enough data
9.5
84
Not enough data
9.3
78
Not enough data
Feature Not Available
Not enough data
9.3
84
Not enough data
9.3
83
Not enough data
Agentic AI - SMS Marketing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
19
Not enough data
8.8
19
Not enough data
8.8
20
Not enough data
8.6
20
Not enough data
Data Sourcing
9.5
583
|
Verified
Not enough data
9.5
571
|
Verified
Not enough data
9.6
377
Not enough data
9.5
599
|
Verified
Not enough data
Intelligence
9.4
606
|
Verified
Not enough data
9.4
576
|
Verified
Not enough data
9.6
567
|
Verified
Not enough data
Content
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
9.8
10
Not enough data
10.0
10
Collaboration
Not enough data
9.7
10
Not enough data
10.0
9
Not enough data
10.0
11
Not enough data
9.8
11
Not enough data
9.7
11
Not enough data
10.0
11
Platform Basics
9.5
652
|
Verified
Not enough data
9.5
652
|
Verified
Not enough data
Platform Data
9.4
637
|
Verified
Not enough data
9.4
615
|
Verified
Not enough data
9.3
651
|
Verified
Not enough data
9.3
617
Not enough data
Platform Additional Functionality
9.5
621
|
Verified
Not enough data
9.5
616
|
Verified
Not enough data
9.4
604
Not enough data
Agentic AI - Customer Journey Analytics
8.7
35
Not enough data
8.7
34
Not enough data
8.6
34
Not enough data
8.7
33
Not enough data
Search Setup
9.5
57
Not enough data
9.6
58
Not enough data
9.5
56
Not enough data
9.6
54
Not enough data
Product Discovery
9.7
60
Not enough data
9.6
59
Not enough data
9.5
59
Not enough data
9.6
53
Not enough data
9.7
57
Not enough data
Integration
9.6
61
Not enough data
9.7
55
Not enough data
9.6
57
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.4
49
Not enough data
9.5
51
Not enough data
9.4
47
Not enough data
9.5
49
Not enough data
9.5
47
Not enough data
9.2
48
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.6
48
Not enough data
9.5
47
Not enough data
9.4
45
Not enough data
9.3
46
Not enough data
Conversational AI - Conversational Commerce Platforms
8.1
14
Not enough data
8.7
13
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.1
13
Not enough data
Platform integration - Conversational Commerce Platforms
8.6
15
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
8.0
14
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Feature Not Available
Not enough data
8.7
13
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
8.9
32
Not enough data
8.8
31
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
8.8
31
Not enough data
8.7
31
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
10.0
12
Not enough data
9.9
12
Not enough data
9.7
11
Customizations
Not enough data
10.0
11
Not enough data
10.0
12
Not enough data
9.9
12
Not enough data
9.7
12
Not enough data
10.0
11
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
11
Not enough data
10.0
10
Not enough data
9.2
11
Not enough data
10.0
10
Not enough data
Not enough data
Contacts
Not enough data
9.7
10
Not enough data
9.1
11
Not enough data
10.0
10
Insights
Not enough data
10.0
10
Not enough data
9.2
11
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
10.0
10
Not enough data
Not enough data
Analysis
9.3
622
Not enough data
9.4
690
Not enough data
9.3
555
|
Verified
Not enough data
9.4
599
|
Verified
Not enough data
Campaigns
9.4
578
|
Verified
Not enough data
9.7
694
|
Verified
Not enough data
9.4
483
Not enough data
9.2
483
Not enough data
9.6
566
|
Verified
Not enough data
9.6
653
|
Verified
Not enough data
Engagement
9.6
623
Not enough data
Platform
9.6
671
Not enough data
9.4
622
|
Verified
Not enough data
9.5
545
Not enough data
Agentic AI - Mobile Marketing
9.0
29
Not enough data
9.0
28
Not enough data
8.9
28
Not enough data
9.0
28
Not enough data
9.0
28
Not enough data
9.0
29
Not enough data
Phone Number Management
Not enough data
9.8
11
Not enough data
9.4
12
Not enough data
9.3
12
Tracking
Not enough data
9.7
11
Not enough data
9.8
10
Not enough data
9.8
10
Analytics
Not enough data
9.4
11
Not enough data
10.0
11
Not enough data
9.4
11
Not enough data
9.8
10
Call Routing
Not enough data
10.0
9
Not enough data
9.4
11
Not enough data
9.2
11
Administration
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
10
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Insider One and Shape Software are categorized as Marketing Automation and SMS Marketing
Unique Categories
Shape Software is categorized as Email Template Builder, Auto Dialer, Client Portal, E-Signature, Email Tracking, Outbound Call Tracking, Inbound Call Tracking, CRM, and Lead Scoring
Reviews
Reviewers' Company Size
Insider One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shape Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
26.1%
Apparel & Fashion
10.4%
Cosmetics
3.9%
Marketing and Advertising
3.7%
Food & Beverages
3.7%
Other
52.3%
Financial Services
12.1%
Accounting
10.3%
Real Estate
8.6%
Marketing and Advertising
6.9%
Banking
6.9%
Other
55.2%
Alternatives
Discussions
How effective is the tool at new acquisition and driving traffic to website?
3 Comments
CS
Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. Read more
Is it possible for insider future development to reduce the setup process?
1 Comment
DM
We are constantly aiming to make the setup easier and faster for our customers. Based on our user's ratings on G2, we offer the fastest time to value and...Read more
how do i experiment using insider with internal RFM analytic?
1 Comment
NM
Hello Imam,
Insider's RFM Analytic method enables you to analyze a user's past transaction data and create different segment groups based on their purchase...Read more
Shape Software has no discussions with answers
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