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Compare HubSpot CRM vs Salesforce CRM
See this
comparison of HubSpot CRM vs. Salesforce CRM
based on data from user reviews. HubSpot CRM rates 4.2/5 stars with 2,639 reviews. Salesforce CRM rates 4.2/5 stars with 7,937 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free HubSpot CRM
$0
Sales Essentials Edition
$25
/user/month*
 
Professional Edition
$75
/user/month*
 
Enterprise Edition
$150
/user/month*
 
Unlimited Edition
$300
/user/month*
 
Free Trial Unavailable
Free Trial
HubSpot CRM
Free HubSpot CRM
$0
Free Trial Unavailable
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
Ease of Use
Ease of Use
8.5
7.8
Ease of Setup
Ease of Setup
8.2
7.1
Ease of Admin
Ease of Admin
8.5
7.6
Quality of Support
Quality of Support
8.4
7.8
Ease of Doing Business With
Ease of Doing Business With
8.7
7.9
Product Direction (% positive)
Product Direction (% positive)
8.4
7.9
Meets Requirements
HubSpot CRM
8.3
Salesforce CRM
8.6
Ease of Use
HubSpot CRM
8.5
Salesforce CRM
7.8
Ease of Setup
HubSpot CRM
8.2
Salesforce CRM
7.1
Ease of Admin
HubSpot CRM
8.5
Salesforce CRM
7.6
Quality of Support
HubSpot CRM
8.4
Salesforce CRM
7.8
Ease of Doing Business With
HubSpot CRM
8.7
Salesforce CRM
7.9
Product Direction (% positive)
HubSpot CRM
8.4
Salesforce CRM
7.9

Features

Sales Force Automation
Opportunity & Pipeline Mgmt.
HubSpot CRM
8.3
Salesforce CRM
8.6
Partner Relationship Mgmt. (PRM)
HubSpot CRM
7.8
Salesforce CRM
8.1
Task / Activity Management
HubSpot CRM
8.2
Salesforce CRM
8.1
Desktop Integration
HubSpot CRM
8.2
Salesforce CRM
8.0
Territory & Quota Management
HubSpot CRM
7.4
Salesforce CRM
7.8
Contact & Account Management
HubSpot CRM
8.6
Salesforce CRM
8.7
Customer Contract Management
HubSpot CRM
7.9
Salesforce CRM
8.2
Product & Price List Management
HubSpot CRM
7.4
Salesforce CRM
7.8
Quote & Order Management
HubSpot CRM
7.4
Salesforce CRM
7.9
Marketing Automation
Email Marketing
HubSpot CRM
8.7
Salesforce CRM
7.7
Campaign Management
HubSpot CRM
8.4
Salesforce CRM
7.8
Lead Management
HubSpot CRM
8.7
Salesforce CRM
8.3
Marketing ROI Analytics
HubSpot CRM
8.0
Salesforce CRM
7.8
Customer Support
Call Center Features
HubSpot CRM
8.1
Salesforce CRM
7.8
Case Management
HubSpot CRM
8.2
Salesforce CRM
8.1
Customer Support Portal
HubSpot CRM
8.1
Salesforce CRM
7.9
Knowledge Base
HubSpot CRM
8.3
Salesforce CRM
8.0
Support Analytics
HubSpot CRM
8.2
Salesforce CRM
8.0
Reporting & Analytics
Forecasting
HubSpot CRM
7.6
Salesforce CRM
8.0
Reporting
HubSpot CRM
7.9
Salesforce CRM
8.4
Dashboards
HubSpot CRM
8.1
Salesforce CRM
8.3
Mobile & Social
Social Network Integration
HubSpot CRM
8.3
Salesforce CRM
7.6
Social Collaboration Features
HubSpot CRM
7.8
Salesforce CRM
7.7
Mobile User Support
HubSpot CRM
7.6
Salesforce CRM
7.5
Platform
Output Document Generation
HubSpot CRM
7.8
Salesforce CRM
7.9
Sandbox / Test Environments
HubSpot CRM
7.5
Salesforce CRM
8.4
User, Role, and Access Management
HubSpot CRM
8.6
Salesforce CRM
8.5
Performance and Reliability
HubSpot CRM
8.7
Salesforce CRM
8.7
Customization
HubSpot CRM
7.9
Salesforce CRM
8.4
Workflow Capability
HubSpot CRM
8.2
Salesforce CRM
8.3
Internationalization
HubSpot CRM
8.2
Salesforce CRM
8.2
Document & Content Mgmt.
HubSpot CRM
7.9
Salesforce CRM
7.8
Integration
Integration APIs
HubSpot CRM
8.2
Salesforce CRM
8.4
Data Import & Export Tools
HubSpot CRM
8.5
Salesforce CRM
8.1
Breadth of Partner Applications
HubSpot CRM
8.0
Salesforce CRM
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.1%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.0%
29.4%
HubSpot CRM
Small-Business
65.1%
Mid-Market
30.8%
Enterprise
4.0%
Salesforce CRM
Small-Business
25.3%
Mid-Market
45.3%
Enterprise
29.4%

Reviewers' Industry

 
Marketing and Advertising
14.9%
Computer Software
16.7%
 
Computer Software
13.3%
Information Technology and Services
10.7%
 
Information Technology and Services
11.9%
Internet
7.7%
 
Internet
5.8%
Marketing and Advertising
7.0%
 
Financial Services
3.0%
Financial Services
4.5%
 
Other
51.1%
Other
53.2%
HubSpot CRM
Marketing and Advertising
14.9%
Computer Software
13.3%
Information Technology and Services
11.9%
Internet
5.8%
Financial Services
3.0%
Other
51.1%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.7%
Internet
7.7%
Marketing and Advertising
7.0%
Financial Services
4.5%
Other
53.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Adam W.
User in Marketing and Advertising

After years of using Salesforce, I welcomed the opportunity to test HubSpot new CRM. Within minutes (and without training) I was able to navigate through the software and get a real feel for the product. Now that I've had more time to play, I feel the best...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Events Services

The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
HubSpot CRM
Most Helpful Favorable Review
Adam W.
User in Marketing and Advertising

After years of using Salesforce, I welcomed the opportunity to test HubSpot new CRM. Within minutes (and without training) I was able to navigate through the software and get a real feel for the product. Now that I've had more time to play, I feel the best...

Most Helpful Critical Review
G2 User in Events Services

The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Screenshots

 
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Videos

 

Why Pay for a CRM When This One Is Free? HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. Yes, it's 100% free, forever.

Intro to Salesforce for Small Business

HubSpot CRM

Why Pay for a CRM When This One Is Free? HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. Yes, it's 100% free, forever.

Salesforce CRM

Intro to Salesforce for Small Business

Ask HubSpot CRM a QuestionContact HubSpot CRMAsk Salesforce a QuestionContact Salesforce