Compare Hotjar and Survicate 
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (46.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free
Hotjar
Star Rating
(340)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSurvicate
Star Rating
(204)4.6 out of 5
Market Segments
Small-Business (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Survicate excels in ease of use, with users appreciating its intuitive interface and straightforward setup process. One user highlighted how easy it is to automate end-to-end processes, allowing feedback to flow directly into their team’s workflow.
- Users say that Hotjar shines in providing insightful user behavior analytics through features like heatmaps and session recordings. Reviewers noted that these tools make it easy to identify user drop-off points and improve the overall user experience without guesswork.
- According to verified reviews, Survicate offers strong integration capabilities with popular CRM tools such as Intercom and HubSpot. This feature allows users to seamlessly feed feedback into their existing workflows, which has been a significant advantage for many teams.
- Reviewers mention that while Hotjar provides valuable insights, some users find it less effective in custom reporting compared to Survicate. Users of Survicate appreciate its robust analytics and segmentation features, which help track customer experience metrics over time.
- G2 reviewers highlight that Survicate has a higher overall satisfaction score, particularly in quality of support. Users have praised the responsive customer service, noting that the support team is helpful and knowledgeable, which enhances their overall experience.
- Users report that Hotjar's setup process is quick and user-friendly, making it easy to start using the tool right away. However, some users feel that it lacks the depth of features that Survicate offers for tracking and analyzing customer feedback effectively.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Hotjar
Free Trial is available
Survicate
Free Trial is available
Ratings
Meets Requirements
8.6
264
8.9
161
Ease of Use
8.9
267
9.3
165
Ease of Setup
9.0
128
9.1
112
Ease of Admin
8.9
118
9.0
91
Quality of Support
8.5
182
9.4
158
Has the product been a good partner in doing business?
8.7
105
9.3
89
Product Direction (% positive)
8.2
260
9.2
152
Features by Category
Metrics
8.7
26
Not enough data
9.1
28
Not enough data
9.0
25
Not enough data
9.1
24
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.8
18
Not enough data
9.0
21
Not enough data
9.0
26
Not enough data
Reporting
Feature Not Available
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.6
20
Not enough data
8.2
17
Not enough data
8.9
22
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
18
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
140
Not enough data
8.9
140
Not enough data
User Response Methods
8.9
48
|
Verified
9.4
54
|
Verified
8.9
41
|
Verified
Feature Not Available
8.8
15
Feature Not Available
8.7
26
Feature Not Available
8.3
31
|
Verified
8.4
44
|
Verified
Participant Selection
Feature Not Available
8.7
35
|
Verified
Feature Not Available
6.9
25
8.6
37
|
Verified
8.3
36
|
Verified
9.3
16
Feature Not Available
Insights
8.8
52
|
Verified
8.5
47
|
Verified
8.6
39
|
Verified
8.2
37
|
Verified
8.5
40
|
Verified
8.2
34
|
Verified
Generative AI
7.7
5
5.7
12
User Behavior
9.0
71
|
Verified
Not enough data
8.9
72
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.7
54
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
46
|
Verified
Not enough data
8.7
41
Not enough data
Agentic AI - Session Replay
8.8
7
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.2
10
Not enough data
8.7
10
Not enough data
9.0
10
Not enough data
7.4
9
Customization
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
7.8
9
Not enough data
8.1
8
Generative AI
Not enough data
Not enough data
Not enough data
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Feature Not Available
7.0
9
8.7
10
7.6
9
8.6
11
8.3
9
Feedback Analysis
8.8
8
7.0
9
Feature Not Available
6.9
9
8.8
7
8.9
9
Feedback Sources
Feature Not Available
9.4
8
8.7
9
9.0
10
Feature Not Available
7.9
8
Feature Not Available
8.5
8
Generative AI
8.1
6
7.1
8
8.0
5
7.4
7
Survey Management
9.3
7
9.2
75
8.3
6
8.8
73
Not enough data
8.6
68
Not enough data
8.8
72
Survey Customization
Not enough data
8.8
71
8.3
5
8.7
67
Not enough data
7.8
57
Not enough data
8.4
50
Survey Insights
8.3
5
8.3
76
Feature Not Available
8.1
54
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
96
Not enough data
8.6
110
Not enough data
8.1
102
Not enough data
8.9
126
Not enough data
Reporting
9.3
154
Not enough data
9.0
148
Not enough data
8.7
128
Not enough data
7.9
106
Not enough data
Categories
Categories
Shared Categories
Hotjar and Survicate are categorized as Feedback Analytics, User Research, and Survey
Unique Categories
Hotjar is categorized as Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Digital Analytics, and E-Commerce Analytics
Survicate is categorized as Experience Management and Transcription
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.7%
Computer Software
14.7%
Information Technology and Services
11.0%
Internet
9.4%
Retail
5.6%
Other
43.6%
Computer Software
16.2%
Information Technology and Services
12.0%
Financial Services
9.4%
Marketing and Advertising
6.8%
Internet
6.3%
Other
49.2%
Alternatives
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
Survicate has no discussions with answers
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