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Compare Hiver and Mailbird 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (80.2% of reviews)
Entry-Level Pricing
Free
$5.75 Per Month
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansMailbird
Star Rating
(101)3.6 out of 5
Market Segments
Small-Business (80.2% of reviews)
Pros & Cons
Entry-Level Pricing
$5.75 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, boasting a significantly higher score compared to Mailbird. Users appreciate Hiver's ability to streamline email management, particularly through features like shared inboxes and task assignment, which enhance team collaboration and efficiency.
- Users say that Mailbird offers a clean and modern interface, making email navigation smooth and straightforward. Many users enjoy the customization options, such as theme colors and fonts, which allow for a personalized experience, although this does not compensate for its lower overall satisfaction ratings.
- Reviewers mention that Hiver's quality of support is a standout feature, with many praising the responsiveness and helpfulness of the support team. In contrast, Mailbird users have expressed concerns about the quality of support, indicating that it may not meet their expectations when issues arise.
- According to verified reviews, Hiver's ease of use is highly rated, with users highlighting how intuitive the platform is for managing shared inboxes and tracking email statuses. Mailbird, while user-friendly, does not achieve the same level of acclaim, with some users noting that it can be less efficient for team collaboration.
- Users appreciate Hiver's ability to keep a record of email resolutions, which enhances customer experience and reduces response times. Mailbird, while praised for its fast loading speed and quick search functionality, lacks the collaborative features that Hiver provides, which are crucial for teams handling customer queries.
- Reviewers highlight that Hiver's comprehensive email management tools, such as internal notes and email assignment, significantly improve workflow for teams. Mailbird, on the other hand, is favored by individual users for its simplicity and speed, but it may not be the best fit for those needing robust team collaboration features.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Mailbird
Mailbird Premium Yearly
$5.75
Per Month
A yearly subscription that gives you access to both Mailbird for Windows and Mailbird for Mac on up to three devices. This plan includes all future Mailbird updates—both minor and major—because Lifetime Updates are built in by default.
- Access to Mailbird for Windows and Mailbird for Mac
- Lifetime Updates included by default
- Manage unlimited email accounts
Free Trial
Hiver
Free Trial is available
Mailbird
Free Trial is available
Ratings
Meets Requirements
9.0
987
7.2
79
Ease of Use
9.1
1,011
7.7
79
Ease of Setup
9.0
586
8.1
22
Ease of Admin
9.2
451
9.3
14
Quality of Support
9.2
915
6.9
64
Has the product been a good partner in doing business?
9.2
442
7.9
11
Product Direction (% positive)
9.1
980
6.9
78
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
8.6
33
Not enough data
7.4
33
Not enough data
7.6
30
Not enough data
7.8
31
Coordination Tools
Not enough data
7.7
30
Not enough data
7.6
33
Not enough data
7.1
26
Software Options
Not enough data
7.4
35
Not enough data
Feature Not Available
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
5.5
13
8.8
385
Feature Not Available
7.5
330
Feature Not Available
8.0
347
4.7
11
Integrations
6.8
286
Feature Not Available
9.3
395
Feature Not Available
7.1
281
Feature Not Available
Time Management
8.7
351
6.9
12
8.5
344
Feature Not Available
8.0
313
6.1
11
Generative AI
7.5
204
Feature Not Available
7.2
199
Feature Not Available
7.4
202
Feature Not Available
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Mailbird are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Mailbird is categorized as Email Client
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mailbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
20.8%
Marketing and Advertising
11.5%
Computer Software
9.4%
Entertainment
4.2%
Computer & Network Security
4.2%
Other
50.0%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Mailbird really free?
2 Comments
GK
No! Mailbird isn't free, but offers a 14-day free trial. Also, keep in mind that the company is developing another email client - it is called Mailbird Next....Read more
Why do my emails get stuck in the outbox?
1 Comment
CC
Mailbird support is horrible - simply right click on the mailbird icon and make sure to select "exit mailbird". Don't just click the X on top to close the...Read more
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