Compare Help Scout vs LiveAgent

See this
comparison of Help Scout vs. LiveAgent
based on data from user reviews. Help Scout rates 4.3/5 stars with 154 reviews. LiveAgent rates 4.5/5 stars with 997 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
All-inclusive
$39/month
User Seat
 
Standard
$15
user/month
Ticket+Chat
$29/month
User Seat
 
Plus
$27
user/month
Ticket
$15/month
User Seat
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
9.2
9.0
Ease of Setup
Ease of Setup
8.8
8.7
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
Help Scout
8.5
LiveAgent
8.8
Ease of Use
Help Scout
9.2
LiveAgent
9.0
Ease of Setup
Help Scout
8.8
LiveAgent
8.7
Ease of Admin
Help Scout
8.8
LiveAgent
8.9
Quality of Support
Help Scout
8.8
LiveAgent
9.1
Ease of Doing Business With
Help Scout
8.9
LiveAgent
9.1
Product Direction (% positive)
Help Scout
7.8
LiveAgent
9.0

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
LiveAgent
9.0
Ticket response user experience
Help Scout
9.3
LiveAgent
9.0
Workflow
Help Scout
8.3
LiveAgent
8.7
Response Automation
Help Scout
8.4
LiveAgent
8.7
SLA Management
Help Scout
Not enough data available
LiveAgent
8.6
Attachments/Screencasts
Help Scout
8.5
LiveAgent
8.7
Ticket Collaboration
Help Scout
8.8
LiveAgent
8.9
Knowledge Share
Knowledge Base
Help Scout
8.7
LiveAgent
9.1
Searchable Articles
Help Scout
8.0
LiveAgent
9.0
Community Forums
Help Scout
8.4
LiveAgent
9.0
Interactive FAQs & Forums
Help Scout
8.1
LiveAgent
9.0
Interaction
Web Portals
Help Scout
8.8
LiveAgent
9.1
Forum to Reponse
Help Scout
8.2
LiveAgent
9.1
Tickets and Tagging
Help Scout
8.7
LiveAgent
9.3
Live Chat
Help Scout
6.7
LiveAgent
9.4
Communication Channels
Customer Portal
Help Scout
9.0
LiveAgent
8.7
Email to Case
Help Scout
9.3
LiveAgent
9.1
Chat/Live Support
Help Scout
7.0
LiveAgent
9.1
Social Integration
Help Scout
8.1
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveAgent
8.7
Customer and Contacts Database
Help Scout
7.7
LiveAgent
8.6
Products and Version Tracking
Help Scout
Not enough data available
LiveAgent
8.8
Call Scripting
Help Scout
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
Help Scout
Not enough data available
LiveAgent
8.7
Knowledge Base
Help Scout
8.4
LiveAgent
8.6
Ideas/Feedback
Help Scout
9.2
LiveAgent
8.8
Q&A
Help Scout
9.7
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveAgent
8.6
Reporting
Help Scout
8.1
LiveAgent
8.6
Dashboards
Help Scout
8.3
LiveAgent
8.8
Platform
Mobile User Support
Help Scout
Not enough data available
LiveAgent
8.0
ITIL Compliance
Help Scout
Not enough data available
LiveAgent
8.7
Customization
Help Scout
7.6
LiveAgent
8.5
User, Role, and Access Management
Help Scout
8.5
LiveAgent
8.7
Internationalization
Help Scout
8.2
LiveAgent
8.7
Performance & Reliability
Help Scout
9.4
LiveAgent
9.0
Integration APIs
Help Scout
8.4
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
62.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
13.3%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%

Reviewers' Industry

 
Computer Software
22.9%
Information Technology and Services
12.5%
 
Internet
17.0%
Computer Software
7.4%
 
Information Technology and Services
8.0%
Internet
5.5%
 
Marketing and Advertising
5.9%
Retail
4.5%
 
Real Estate
4.8%
Marketing and Advertising
4.1%
 
Other
41.5%
Other
66.0%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Help Scout
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Help Scout
No downloads provided
LiveAgent
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