Compare Help Scout, LiveAgent, and Freshdesk

Pricing

 
Plus
$27
user/month
All-inclusive
$39/month
User Seat
Sprout
Free
for UNLIMITED agents
 
Basic
$8
user/month
Ticket+Chat
$29/month
User Seat
Blossom
$19
/ agent / month billed annually
 
Standard
$15
user/month
Ticket
$15/month
User Seat
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.5
Ease of Use
Ease of Use
9.2
9.0
8.8
Ease of Setup
Ease of Setup
8.8
8.7
8.6
Ease of Admin
Ease of Admin
8.8
8.9
8.7
Quality of Support
Quality of Support
8.8
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
7.9
9.0
8.7
Meets Requirements
Help Scout
8.5
LiveAgent
8.8
Freshdesk
8.5
Ease of Use
Help Scout
9.2
LiveAgent
9.0
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
LiveAgent
8.7
Freshdesk
8.6
Ease of Admin
Help Scout
8.8
LiveAgent
8.9
Freshdesk
8.7
Quality of Support
Help Scout
8.8
LiveAgent
9.1
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
LiveAgent
9.1
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.9
LiveAgent
9.0
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
LiveAgent
9.0
Freshdesk
8.9
Ticket response user experience
Help Scout
9.3
LiveAgent
9.0
Freshdesk
8.8
Workflow
Help Scout
8.3
LiveAgent
8.7
Freshdesk
8.4
Response Automation
Help Scout
8.4
LiveAgent
8.7
Freshdesk
8.4
SLA Management
Help Scout
Not enough data available
LiveAgent
8.6
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.5
LiveAgent
8.7
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.8
LiveAgent
8.9
Freshdesk
8.6
Knowledge Share
Knowledge Base
Help Scout
8.8
LiveAgent
9.1
Freshdesk
8.7
Searchable Articles
Help Scout
8.0
LiveAgent
9.0
Freshdesk
8.6
Community Forums
Help Scout
8.4
LiveAgent
8.9
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
LiveAgent
8.9
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.9
LiveAgent
9.0
Freshdesk
7.2
Forum to Reponse
Help Scout
8.3
LiveAgent
9.1
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.8
LiveAgent
9.2
Freshdesk
8.8
Live Chat
Help Scout
6.7
LiveAgent
9.4
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
LiveAgent
8.7
Freshdesk
8.6
Email to Case
Help Scout
9.2
LiveAgent
9.0
Freshdesk
8.9
Chat/Live Support
Help Scout
7.0
LiveAgent
9.1
Freshdesk
8.5
Social Integration
Help Scout
8.1
LiveAgent
8.6
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveAgent
8.6
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.7
LiveAgent
8.6
Freshdesk
8.0
Products and Version Tracking
Help Scout
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Call Scripting
Help Scout
Not enough data available
LiveAgent
8.8
Freshdesk
8.2
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveAgent
8.7
Freshdesk
8.4
Self Service/Community
Forums
Help Scout
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Knowledge Base
Help Scout
8.4
LiveAgent
8.6
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
LiveAgent
8.8
Freshdesk
8.3
Q&A
Help Scout
9.7
LiveAgent
8.8
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveAgent
8.7
Freshdesk
8.2
Reporting
Help Scout
8.1
LiveAgent
8.6
Freshdesk
7.9
Dashboards
Help Scout
8.3
LiveAgent
8.8
Freshdesk
8.2
Platform
Mobile User Support
Help Scout
Not enough data available
LiveAgent
8.0
Freshdesk
8.1
ITIL Compliance
Help Scout
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Customization
Help Scout
7.7
LiveAgent
8.5
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.5
LiveAgent
8.7
Freshdesk
8.5
Internationalization
Help Scout
8.3
LiveAgent
8.7
Freshdesk
8.1
Performance & Reliability
Help Scout
9.4
LiveAgent
9.0
Freshdesk
8.8
Integration APIs
Help Scout
8.4
LiveAgent
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
61.7%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
24.9%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
13.4%
11.1%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
LiveAgent
Small-Business
61.7%
Mid-Market
24.9%
Enterprise
13.4%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Computer Software
20.0%
Information Technology and Services
12.8%
Information Technology and Services
19.7%
 
Internet
16.8%
Computer Software
7.2%
Computer Software
13.4%
 
Information Technology and Services
8.4%
Internet
5.8%
Internet
5.6%
 
Real Estate
5.8%
Retail
4.9%
Education Management
3.9%
 
Marketing and Advertising
5.2%
Marketing and Advertising
3.9%
Marketing and Advertising
3.2%
 
Other
43.9%
Other
65.5%
Other
54.2%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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Help Scout
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LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Freshdesk
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