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Compare Interakt and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (69.4% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Interakt
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktTidio
Star Rating
(1,879)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher score compared to Interakt. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively right from the start.
- Users say Tidio's live chat feature is a standout, with many highlighting its ability to respond to customer queries instantly. One user noted that even when offline, Tidio sends notifications, helping to reduce response times and improve customer engagement.
- Reviewers mention that Interakt offers solid integration with WhatsApp, making it easier to manage customer queries. However, while users find it easy to consolidate conversations, they feel that Tidio's overall functionality and support features provide a more comprehensive solution.
- According to verified reviews, Tidio's recent addition of the Lyro AI agent has been well-received, as it can automatically create a knowledge base from a website and facilitate seamless transitions between AI and human operators. This feature enhances the customer support experience significantly.
- Users highlight that while both platforms are user-friendly, Tidio's ease of use is particularly praised, with a score that reflects its straightforward navigation and setup process. In contrast, Interakt, while functional, has received slightly lower marks in this area.
- Reviewers note that Tidio has a much larger volume of recent reviews, indicating a more active user base and up-to-date feedback. This suggests that potential buyers can trust Tidio's performance and reliability based on a broader range of experiences.
Pricing
Entry-Level Pricing
Interakt
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Interakt
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
8.9
41
9.1
1,312
Ease of Use
8.7
41
9.3
1,330
Ease of Setup
9.0
28
9.2
1,070
Ease of Admin
9.1
25
9.2
954
Quality of Support
9.0
41
9.2
1,144
Has the product been a good partner in doing business?
9.2
26
9.2
904
Product Direction (% positive)
8.7
37
9.2
1,179
Features by Category
Ticket and Case Management
Not enough data
8.6
85
Not enough data
8.4
83
Not enough data
8.5
89
Not enough data
8.6
91
Not enough data
8.0
73
Not enough data
8.6
82
Not enough data
8.2
77
Not enough data
8.4
77
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
82
Not enough data
8.7
80
Not enough data
9.2
89
Not enough data
8.1
75
Not enough data
7.3
70
Platform
Not enough data
8.8
105
7.9
12
8.9
719
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.1
95
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.3
17
8.0
57
8.3
15
8.1
56
7.4
14
Feature Not Available
Design
8.1
14
8.4
55
7.9
15
7.6
56
8.2
17
8.0
56
7.9
16
8.2
55
8.6
16
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Messaging Channels
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Not enough data
Administration
8.3
11
Not enough data
9.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
8.0
11
9.3
753
|
Verified
8.5
12
9.1
757
|
Verified
6.3
9
8.6
543
8.3
10
9.1
653
|
Verified
7.4
7
8.5
485
|
Verified
Internal Use
7.9
12
8.9
719
|
Verified
7.7
11
9.0
619
|
Verified
8.6
11
8.8
613
|
Verified
7.5
10
8.6
587
|
Verified
8.5
11
8.8
570
|
Verified
8.7
13
8.7
597
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
7.7
15
8.7
92
8.2
13
8.8
82
6.9
13
8.6
27
7.3
16
8.8
88
7.3
17
8.9
89
Self-Service Platform
7.9
15
8.7
91
8.8
17
9.0
95
6.8
14
8.8
89
8.3
16
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
6.3
5
8.2(won by 1.9)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
5.7
5
8.9(won by 3.2)
51
5.7
5
8.9(won by 3.2)
52
7.8
6
9.4(won by 1.6)
53
6.7
5
8.2(won by 1.5)
45
8.3
5
8.7(won by 0.4)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
8.0
5
9.3(won by 1.3)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Interakt and Tidio are categorized as Customer Self-Service, Social Customer Service, Live Chat, and Customer Communications Management
Unique Categories
Interakt is categorized as Proactive Notification
Reviews
Reviewers' Company Size
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
15.9%
Retail
11.1%
Marketing and Advertising
9.5%
Information Technology and Services
6.3%
Food & Beverages
6.3%
Other
50.8%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.1%
Other
69.7%
Alternatives
Discussions
Interakt has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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