Compare Interakt and Tidio 
At a Glance
Market Segments
Interakt
Small-Business (70.5% of reviews)
Tidio
Small-Business (91.7% of reviews)
Entry-Level Pricing
Interakt
No pricing availableTidio
Free Per MonthFeatured Products
Sponsored
Product Fruits
(108)
Digital Adoption Platform
Visit Website
Sponsored
Squirro
(8)
AI Chatbots
Visit Website
Sponsored
Zikhara AI
(0)
E-Commerce Tools
Visit Website
Interakt vs Tidio
- Users report that Tidio excels in live chat functionality, with a score of 9.6, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, Interakt's live chat score of 7.3 indicates room for improvement in this area.
- Reviewers mention that Tidio's ease of use is rated at 9.4, which is significantly higher than Interakt's 8.7. This suggests that Tidio may be more user-friendly for small businesses looking to implement chat solutions quickly.
- G2 users highlight Tidio's superior ticket creation user experience with a score of 8.8, while Interakt does not provide a score for this feature, indicating that Tidio may offer a more streamlined process for managing customer inquiries.
- Users on G2 report that Tidio's automation features, particularly in response automation, are rated at 9.0, showcasing its ability to efficiently handle customer queries. Interakt, however, lacks specific ratings in this area, which may affect its appeal to businesses seeking automation.
- Reviewers mention that Tidio's multi-channel coverage is rated at 7.9, while Interakt scores slightly higher at 8.3. This suggests that Interakt may offer a broader range of communication channels, which could be beneficial for businesses looking to engage customers across various platforms.
- Users say that Tidio's customization options are rated at 9.2, allowing for a tailored experience that meets specific business needs. In comparison, Interakt's customization score of 7.9 indicates that it may not provide the same level of flexibility for users.
Pricing
Entry-Level Pricing
Interakt
No pricing availableTidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Interakt
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
8.9
40
9.2
1,083
Ease of Use
8.7
40
9.4
1,095
Ease of Setup
9.0
26
9.3
852
Ease of Admin
9.1
24
9.3
810
Quality of Support
9.1
40
9.3
955
Has the product been a good partner in doing business?
9.2
25
9.3
764
Product Direction (% positive)
8.7
36
9.2
951
Features by Category
Ticket and Case Management
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.9
50
Not enough data
9.0
51
Not enough data
8.7
38
Not enough data
8.9
45
Not enough data
8.6
42
Not enough data
8.8
43
Generative AI
Not enough data
8.3
17
Not enough data
8.4
17
Communication Channels
Not enough data
9.2
47
Not enough data
8.9
45
Not enough data
9.2
53
Not enough data
8.7
41
Not enough data
8.1
36
Platform
Not enough data
9.2
61
7.9
12
9.1
600
|
Verified
Not enough data
9.1
64
Not enough data
8.9
66
Not enough data
8.7
50
Not enough data
9.2
62
Messenger
Not enough data
8.7
41
Not enough data
8.6
42
Not enough data
9.6
41
Not enough data
9.2
41
Channels
Not enough data
8.7
41
Not enough data
9.2
39
Not enough data
8.6
40
Not enough data
8.3
38
Not enough data
8.7
38
Customers
Not enough data
9.1
41
Not enough data
9.0
40
Not enough data
9.1
39
Not enough data
9.3
39
Not enough data
9.2
41
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
17
7.9
26
8.3
15
8.0
26
7.4
14
7.9
26
Design
8.1
14
8.1
25
7.9
15
7.5
27
8.2
17
8.2
27
7.9
16
8.3
25
8.6
16
8.3
26
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
Not enough data
8.8
425
Not enough data
8.9
419
Not enough data
8.9
419
Not enough data
8.8
403
Not enough data
8.8
361
Platform
Not enough data
9.4
439
Not enough data
8.8
391
Not enough data
8.8
391
Not enough data
8.8
387
Not enough data
8.5
288
Not enough data
8.8
339
Not enough data
9.0
402
Generative AI
Not enough data
8.4
64
Not enough data
8.5
62
Conversational Platform
Not enough data
8.6
67
Not enough data
8.2
63
Not enough data
8.3
63
Not enough data
8.7
67
Support Automation
Not enough data
8.6
63
Not enough data
8.2
61
Not enough data
8.5
61
Not enough data
8.5
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Messaging Channels
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Not enough data
Administration
8.3
11
Not enough data
9.5
10
Not enough data
8.0
9
Not enough data
8.6
11
Not enough data
Data
Not enough data
8.7
43
Not enough data
8.8
43
Interaction
Not enough data
8.5
43
Not enough data
8.6
45
Not enough data
8.6
41
Not enough data
8.4
42
Not enough data
8.5
44
Learning
Not enough data
8.5
42
Not enough data
8.1
40
Content Generation
Not enough data
8.6
39
Not enough data
8.5
41
System
Not enough data
8.4
41
Not enough data
8.4
40
Not enough data
8.2
38
Not enough data
8.4
40
Generative AI
Feature Not Available
8.2
44
Feature Not Available
8.0
42
Feature Not Available
7.8
43
Communication
8.0
11
9.4
632
|
Verified
8.5
12
9.2
638
|
Verified
6.3
9
8.9
433
8.3
10
9.3
540
|
Verified
7.4
7
8.9
377
|
Verified
Internal Use
7.9
12
9.1
600
|
Verified
7.7
11
9.1
503
|
Verified
8.6
11
9.0
500
|
Verified
7.5
10
8.8
474
|
Verified
8.5
11
9.0
458
|
Verified
8.6
12
8.9
485
|
Verified
Generative AI
Feature Not Available
8.4
29
Self-Service Experience
7.7
15
8.7
63
8.2
13
8.9
55
6.9
13
Feature Not Available
7.3
16
8.9
61
7.3
17
9.0
63
Self-Service Platform
7.9
15
8.6
65
8.8
16
9.0
69
6.8
14
9.0
63
8.3
16
8.9
65
Generative AI
Feature Not Available
8.7(won by default)
9
Feature Not Available
8.7(won by default)
9
Process
6.3
5
8.5(won by 2.2)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Channels
5.7
5
9.3(won by 3.6)
29
5.7
5
9.3(won by 3.6)
30
7.3
5
9.7(won by 2.4)
32
6.7
5
8.7(won by 2.0)
24
8.3
5
9.1(won by 0.8)
24
Insight
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
8.0
5
9.6(won by 1.6)
22
Categories
Categories
Shared Categories
Interakt and Tidio are categorized as Customer Self-Service, Social Customer Service, Live Chat, and Customer Communications Management
Unique Categories
Interakt is categorized as Proactive Notification
Tidio is categorized as AI Chatbots, Shared Inbox, Digital Adoption Platform, Conversational Marketing, Chatbots, E-Commerce Tools, Help Desk, and Conversational Support
Reviews
Reviewers' Company Size
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
14.5%
Retail
11.3%
Marketing and Advertising
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
51.6%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.3%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Interakt
Most Helpful Favorable Review
Pari C.
Verified User in Apparel & Fashion
- Important features like automation, campaigns, templates, and catalogs that is needed to support a business - Good service, better than most service providers - Multiple integration options
Most Helpful Critical Review
Akhilesh M.
Verified User in Marketing and Advertising
Pathetic support, no way to cancel this shitty product.
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Pari C.
Verified User in Apparel & Fashion
- Important features like automation, campaigns, templates, and catalogs that is needed to support a business - Good service, better than most service providers - Multiple integration options
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Akhilesh M.
Verified User in Marketing and Advertising
Pathetic support, no way to cancel this shitty product.
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Interakt has no discussions with answers
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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