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Compare GoTo Connect and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansRingCentral Contact Center
Star Rating
(174)4.1 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user satisfaction, boasting a higher overall score compared to RingCentral Contact Center. Users appreciate its excellent sound quality and ease of setup, making it a favorite for small businesses looking for a reliable communication tool.
- According to verified reviews, GoTo Connect's support team is frequently praised for their responsiveness and helpfulness. Users mention that the support team makes it easy to implement changes and keep the system updated, which is crucial for maintaining smooth operations.
- Users say that RingCentral Contact Center offers a unified platform that integrates calls, messages, and customer interactions seamlessly. This intuitive design helps users stay organized, which is particularly beneficial for teams managing high volumes of customer inquiries.
- Reviewers mention that while GoTo Connect shines in user-friendliness, RingCentral Contact Center provides robust multi-channel coverage, allowing for effective communication across various platforms. This feature is especially valued by users who need to engage customers through different channels.
- G2 reviewers highlight that GoTo Connect has a significant advantage in its entry-level pricing, making it an attractive option for small businesses. Users appreciate the affordability without compromising on essential features, which is a key consideration for budget-conscious teams.
- According to recent feedback, while RingCentral Contact Center has a solid reputation for quick response times and efficient support, some users feel that GoTo Connect's overall user experience and customization options provide a more tailored solution for their specific needs.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
RingCentral Contact Center
No pricing availableFree Trial
GoTo Connect
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.0
1,124
8.4
139
Ease of Use
9.0
1,137
8.5
141
Ease of Setup
8.7
798
8.3
73
Ease of Admin
8.9
778
8.3
48
Quality of Support
8.8
1,099
7.9
123
Has the product been a good partner in doing business?
9.1
771
8.0
49
Product Direction (% positive)
8.4
1,089
7.1
130
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
8.9
14
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
9.1
11
8.4
24
|
Verified
9.0
10
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
7.6
11
7.4
22
|
Verified
7.3
11
8.0
22
|
Verified
7.6
11
8.3
24
|
Verified
Automation
7.0
10
8.3
21
|
Verified
7.6
11
8.2
23
|
Verified
7.4
9
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.6
12
Not enough data
8.5
11
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
9.0
21
6.9
29
Feature Not Available
5.9
28
Feature Not Available
Design
7.8
29
Feature Not Available
5.9
25
Feature Not Available
6.9
26
7.9
16
7.5
28
8.7
26
7.3
28
8.6
22
Generative AI
4.7
19
7.3
11
5.4
20
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
19
8.9
47
|
Verified
6.5
16
7.4
38
|
Verified
6.4
18
7.7
40
|
Verified
7.6
17
7.8
46
|
Verified
6.5
16
7.9
39
|
Verified
Generative AI
7.6
12
6.7
26
Functions
8.6
20
8.3
66
|
Verified
8.5
17
8.1
64
|
Verified
8.4
17
7.9
53
|
Verified
7.1
15
7.4
32
|
Verified
7.4
16
8.0
40
|
Verified
8.1
16
7.8
38
|
Verified
6.9
15
8.1
42
7.2
15
8.0
37
|
Verified
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
7.9
57
|
Verified
8.8
20
8.5
63
|
Verified
7.9
19
7.9
68
|
Verified
8.4
15
8.0
41
|
Verified
7.7
15
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
50
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Not enough data
Advanced Features
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and RingCentral Contact Center are categorized as UCaaS Platforms, Customer Communications Management, Auto Dialer, Contact Center, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Unique Categories
RingCentral Contact Center is categorized as Live Chat, Help Desk, Contact Center Workforce, and Complaint Management
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Computer Software
7.7%
Telecommunications
7.1%
Consumer Services
7.1%
Financial Services
6.5%
Staffing and Recruiting
4.8%
Other
66.7%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
RingCentral Contact Center has no more discussions with answers
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