# GoTo Connect vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in user satisfaction, boasting a higher overall score compared to RingCentral Contact Center. Users appreciate its **excellent sound quality** and **ease of setup** , making it a favorite for small businesses looking for a reliable communication tool.
- **According to verified reviews** , GoTo Connect's support team is frequently praised for their responsiveness and helpfulness. Users mention that the support team makes it easy to implement changes and keep the system updated, which is crucial for maintaining smooth operations.
- **Users say** that RingCentral Contact Center offers a unified platform that integrates calls, messages, and customer interactions seamlessly. This intuitive design helps users stay organized, which is particularly beneficial for teams managing high volumes of customer inquiries.
- **Reviewers mention** that while GoTo Connect shines in user-friendliness, RingCentral Contact Center provides robust multi-channel coverage, allowing for effective communication across various platforms. This feature is especially valued by users who need to engage customers through different channels.
- **G2 reviewers highlight** that GoTo Connect has a significant advantage in its entry-level pricing, making it an attractive option for small businesses. Users appreciate the affordability without compromising on essential features, which is a key consideration for budget-conscious teams.
- **According to recent feedback** , while RingCentral Contact Center has a solid reputation for quick response times and efficient support, some users feel that GoTo Connect's overall user experience and customization options provide a more tailored solution for their specific needs.



| | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,414 | 200 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | No pricing available | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1140 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 9.0 (1153 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.7 (813 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.8 (1114 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1103 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.8 (11 reviews) | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 6.7 (12 reviews) | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 7.1 (12 reviews) | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.7 (10 reviews) | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **RingCentral Contact Center** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | 9.0 (21 reviews) | 
| **Open Listening** | 6.9 (30 reviews) | Feature Not Available | 
| **Physical Media** | 6.0 (29 reviews) | Feature Not Available | 

#### Design

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Feature Not Available | 
| **Create Content** | 6.1 (26 reviews) | Feature Not Available | 
| **Personalization** | 7.1 (28 reviews) | 7.9 (16 reviews) | 
| **Inbound Identification** | 7.6 (29 reviews) | 8.8 (27 reviews) | 
| **Regulatory Compliance** | 7.4 (29 reviews) | 8.6 (22 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | 7.3 (11 reviews) | 
| **AI Text Summarization** | 5.2 (21 reviews) | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 6.4 (18 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 6.3 (20 reviews) | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (19 reviews) | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 6.4 (18 reviews) | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (18 reviews) | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (18 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 6.7 (16 reviews) | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 7.0 (17 reviews) | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 7.6 (17 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | 8.1 (43 reviews) | 
| **Persistent Data** | 6.8 (16 reviews) | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.3 (21 reviews) | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 7.9 (16 reviews) | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 950 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 
| **Call Management** | 9.1 (59 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (51 reviews) | Not enough data | 
| **Integrations** | 7.4 (54 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 

#### Basic Communication

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Phone Calls** | 9.2 (913 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.0 (397 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 7.8 (451 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.7 (652 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 

#### Access

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.2 (504 reviews) | Not enough data | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (8):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to GoTo Connect (3):** [Online Fax Software](https://www.g2.com/categories/online-fax), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to RingCentral Contact Center (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 70.5% | 50.0% | 
| **Mid-Market** | 24.8% | 36.3% | 
| **Enterprise** | 4.7% | 13.7% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-ringcentral-contact-center)