Compare Gorgias and Hiver 
At a Glance
Market Segments
Small-Business (81.0% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
$10.00
Free
Gorgias
Star Rating
(557)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHiver
Star Rating
(1,283)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Hiver and Gorgias excel in user satisfaction, with both products receiving a solid star rating of 4.6. However, Gorgias has a slight edge in the live chat category, where users appreciate its seamless integration and automation features, making customer interactions feel effortless.
- Users say that Hiver shines in managing shared inboxes, with many praising its ability to assign emails and track tasks effectively. This feature has transformed workflows for teams, allowing them to resolve customer queries more efficiently and maintain a clear record of communications.
- According to verified reviews, Gorgias stands out for its ease of use and quick setup process. Users have highlighted how the platform streamlines customer service workflows by consolidating various communication channels into a single dashboard, which helps teams stay organized and responsive.
- Reviewers mention that while Hiver is particularly strong in email management, it may not fully meet the needs of users looking for a comprehensive digital customer service platform. In contrast, Gorgias offers a more integrated approach, combining social messages, emails, and live chats, which many users find beneficial.
- Users appreciate the quality of support from both platforms, with Hiver receiving high marks for its collaborative features that enhance team communication. However, Gorgias users have noted that its automation capabilities allow for quicker response times, which can significantly improve customer satisfaction.
- G2 reviewers highlight that while Hiver is free for entry-level users, Gorgias' pricing starts at $10.00, which some users feel is justified by the extensive features and integrations it offers, particularly for businesses looking to scale their customer service operations.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Gorgias
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.9
415
9.0
993
Ease of Use
9.1
421
9.1
1,017
Ease of Setup
8.8
231
9.0
593
Ease of Admin
9.2
209
9.2
454
Quality of Support
9.2
399
9.2
921
Has the product been a good partner in doing business?
9.4
204
9.2
445
Product Direction (% positive)
8.9
373
9.1
986
Features by Category
Ticket and Case Management
9.0
182
8.8
212
|
Verified
9.1
184
8.8
216
|
Verified
8.9
181
8.6
223
|
Verified
8.6
172
8.5
205
|
Verified
8.3
132
8.2
177
|
Verified
8.7
168
8.3
189
9.0
172
8.6
209
|
Verified
8.8
169
8.1
112
Generative AI
7.4
7
7.2
74
7.4
7
7.3
73
Agentic AI - Help Desk
7.5
6
7.3
29
6.9
6
7.2
29
7.5
6
6.8
28
Communication Channels
8.9
147
8.2
160
9.1
159
8.9
217
|
Verified
8.8
151
8.5
190
8.6
158
7.5
109
8.2
92
7.5
104
Platform
7.3
101
7.5
175
|
Verified
8.5
133
7.8
160
8.9
143
8.8
214
|
Verified
8.7
141
8.2
175
|
Verified
8.2
134
8.2
193
|
Verified
8.3
137
8.4
207
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
396
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
170
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
133
7.8
160
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
8.6
6
Self-Service Experience
8.6
161
8.6
7
8.4
153
8.3
7
8.3
118
8.6
7
7.8
136
8.3
7
8.3
152
8.3
7
Self-Service Platform
8.5
148
8.6
7
8.4
171
8.6
7
7.9
141
8.8
7
8.8
173
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
9.0
5
9.0
5
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.9
9
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
9
Not enough data
9.2
6
Not enough data
6.3
5
Not enough data
7.9
11
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
9
Not enough data
6.5
9
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Hiver are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as AI Sales Assistant, Conversational Marketing, AI Customer Support Agents, and Conversational Commerce Platforms
Hiver is categorized as Email Management, Shared Inbox, Customer Communications Management, Complaint Management, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.0%
Consumer Goods
11.7%
Food & Beverages
10.0%
Consumer Services
6.9%
Other
35.1%
Computer Software
6.9%
Information Technology and Services
5.6%
Marketing and Advertising
5.5%
Accounting
4.8%
Financial Services
4.1%
Other
73.1%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
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