Top 10 Gorgias Alternatives & Competitors

Top 10 Alternatives to Gorgias Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,683)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Gorgias, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Gorgias:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,734)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Gorgias, Fin by Intercom is:
More expensive
Categories in common with Gorgias:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Conversational Marketing
Social Customer Service

Gladly
By Gladly
4.7/5
(1,090)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Gorgias, Gladly is:
Easier to set up
Better at meeting requirements
More usable
Categories in common with Gorgias:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
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Freshdesk
By Freshworks
4.4/5
(3,631)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Gorgias:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Kustomer
By Kustomer
4.5/5
(508)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Gorgias, Kustomer is:
Slower to reach roi
Better at meeting requirements
Categories in common with Gorgias:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,886)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Gorgias, HubSpot Service Hub is:
Slower to reach roi
More expensive
Categories in common with Gorgias:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

Front
By Front App
4.7/5
(2,406)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Gorgias, Front is:
Better at meeting requirements
More expensive
Categories in common with Gorgias:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Re:amaze
By GoDaddy
4.6/5
(139)
Product Description
Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
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Reviewers say compared to Gorgias, Re:amaze is:
Better at meeting requirements
Easier to do business with
Better at support
Categories in common with Gorgias:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Help Desk
Customer Self-Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,187)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Gorgias, Salesforce Service Cloud is:
More expensive
Categories in common with Gorgias:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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