# Freshsales vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Outreach excels in user-friendliness, with many users appreciating its seamless integration with tools like ZoomInfo and Salesforce. This allows for efficient prospect communication without the hassle of juggling multiple platforms.
- **Users say** that Freshsales shines in its affordability and intuitive interface, making it easy for teams to onboard quickly. The centralized dashboard feature is particularly praised for keeping all communications organized, which enhances deal tracking.
- **Reviewers mention** that Outreach's automation capabilities, such as multi-channel sequencing for emails, calls, and LinkedIn, significantly reduce manual follow-up fatigue. This feature is highlighted as a game-changer for maintaining consistent engagement with leads.
- **According to verified reviews** , Freshsales offers robust AI features, including Freddy AI, which helps automate tasks and streamline workflows. Users find this integration particularly beneficial for managing leads and tracking progress efficiently.
- **G2 reviewers highlight** that while Outreach has a strong support system, with quick issue resolution, Freshsales is noted for its superior quality of support, which users feel is more responsive and helpful in addressing their needs.
- **Users report** that Outreach's performance in sales engagement is commendable, but Freshsales outperforms in ease of setup and administration, making it a more attractive option for small businesses looking for a straightforward implementation process.



| | Freshsales | Outreach | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,233 | 3,570 | 
| **Largest Market Segment** | Small-Business (67.8% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

---
## Ratings Comparison
| Rating | Freshsales | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1046 reviews) | 8.7 (2701 reviews) | 
  | **Ease of Use** | 9.0 (1060 reviews) | 8.3 (2718 reviews) | 
  | **Ease of Setup** | 8.7 (566 reviews) | 7.7 (878 reviews) | 
  | **Ease of Admin** | 8.9 (535 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 8.8 (1015 reviews) | 8.3 (2448 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (529 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1039 reviews) | 8.4 (2529 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 828 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.9 (718 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (709 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.5 (706 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (467 reviews) | Not enough data | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | Not enough data | 
| **Campaign Management** | 8.5 (521 reviews) | Not enough data | 
| **Lead Management** | 8.9 (630 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | Not enough data | 

#### Customer Support

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Case Management** | 8.5 (533 reviews) | Not enough data | 
| **Customer Support Portal** | 8.6 (541 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (547 reviews) | Not enough data | 
| **Call Center Features** | 8.2 (457 reviews) | Not enough data | 
| **Support Analytics** | 8.5 (477 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Reporting** | 8.4 (630 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.6 (664 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Customization** | 8.4 (404 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (396 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Email Marketing

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | 

#### Online Marketing

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | 

#### Campaign Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | Feature Not Available | 
| **Lead Qualification** | 8.3 (19 reviews) | 7.5 (34 reviews) | 
| **Lead Follow-up** | 8.6 (20 reviews) | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | 8.1 (38 reviews) | 

#### Organization

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | 7.9 (33 reviews) | 
| **Data Entry** | 8.9 (19 reviews) | 8.0 (35 reviews) | 
| **Integrations / APIs** | 7.9 (19 reviews) | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | 7.4 (38 reviews) | 
| **Peformance Tracking** | 8.3 (23 reviews) | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Freshsales | Outreach | 
|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | 7.3 (37 reviews) | 
| **Sales Forecasting ** | 8.8 (21 reviews) | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 7.9 (13 reviews) | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **Outreach** | 7.7/10 | 1143 |

#### Integrated Workflows

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | 8.8 (1017 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | 9.1 (1071 reviews) ✓ Verified | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | 8.4 (879 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | 8.2 (800 reviews) ✓ Verified | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | 8.5 (1018 reviews) ✓ Verified | 
| **Calendar** | 8.7 (69 reviews) | 8.6 (401 reviews) | 
| **Shared Records** | 8.8 (64 reviews) | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | 8.3 (864 reviews) ✓ Verified | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | 8.6 (968 reviews) ✓ Verified | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | 8.5 (933 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | 7.8 (770 reviews) ✓ Verified | 
| **Gamification** | 7.6 (57 reviews) | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | 7.8 (343 reviews) | 
| **Lead Scoring** | 8.2 (69 reviews) | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | 7.7 (346 reviews) | 
| **Buyer Intelligence** | 7.9 (63 reviews) | 7.3 (299 reviews) | 
| **Machine Learning** | 7.7 (59 reviews) | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (26 reviews) | 
| **Decision Making** | Not enough data | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Call Recording** | Not enough data | 8.3 (128 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (108 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (115 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 5.5 (7 reviews) | 
| **Decision Making** | Not enough data | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Revenue History** | Not enough data | 7.4 (51 reviews) | 
| **Pipeline Management** | Not enough data | 7.9 (60 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.1 (53 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (59 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.7 (92 reviews) | 
| **Email Activity Capture** | Not enough data | 8.7 (101 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (74 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.2 (22 reviews) | 

#### Account Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 7.8 (69 reviews) | 
| **Account optimization** | Not enough data | 7.8 (70 reviews) | 
| **Historical Patterns** | Not enough data | 8.0 (70 reviews) | 
| **Rep Performance** | Not enough data | 8.5 (81 reviews) | 
| **Account Engagement** | Not enough data | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **Outreach** | N/A | N/A |

#### Customization

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (16 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (14 reviews) | Not enough data | 
| **Design** | 8.3 (15 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | Not enough data | 
| **Offline Capability** | 8.2 (12 reviews) | Not enough data | 
| **Notifications** | 8.4 (15 reviews) | Not enough data | 
| **Payments** | 8.5 (11 reviews) | Not enough data | 
| **Mobile Forms** | 8.3 (13 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | Not enough data | 
| **Lead Assignment** | 9.0 (51 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | Not enough data | 

#### Discovery

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.5 (53 reviews) | Not enough data | 
| **Lead Context** | 8.7 (50 reviews) | Not enough data | 

#### Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | Not enough data | 
| **Workflow** | 9.0 (51 reviews) | Not enough data | 

#### Platform

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | Not enough data | 
| **Analysis** | 8.7 (51 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Badges** | 8.5 (28 reviews) | 7.5 (192 reviews) | 
| **Triggers** | 8.6 (29 reviews) | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | 7.9 (28 reviews) | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | 8.3 (30 reviews) | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Profiles** | 8.8 (32 reviews) | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | 8.6 (33 reviews) | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (34 reviews) | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | 8.4 (31 reviews) | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Integration** | 8.5 (32 reviews) | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | 8.4 (29 reviews) | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | 8.4 (28 reviews) | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **Outreach** | 7.7/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (16 reviews) | 
| **Decision Making** | Not enough data | 6.5 (16 reviews) | 

#### Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | 8.8 (1440 reviews) | 
| **Link Activity** | 8.8 (216 reviews) | 8.4 (1379 reviews) | 
| **Attachment Activity** | 8.2 (50 reviews) | Feature Not Available | 

#### Customizations

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | 8.8 (1405 reviews) | 
| **Email Scheduling** | 9.2 (238 reviews) | 8.9 (1432 reviews) | 
| **Notifications** | 8.9 (245 reviews) | 8.5 (1404 reviews) | 
| **Email Categorization** | 8.6 (219 reviews) | 8.3 (1055 reviews) | 
| **Templates** | 8.9 (240 reviews) | 9.0 (1448 reviews) | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **Outreach** | 7.4/10 | 208 |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | 7.7 (158 reviews) | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.4 (89 reviews) | 8.1 (188 reviews) | 
| **Data Segmentation** | 8.3 (84 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 8.2 (83 reviews) | 7.4 (135 reviews) | 
| **Risk Analysis** | 8.0 (78 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 7.6 (80 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 7.8 (79 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.3 (84 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.7 (89 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **Outreach** | 7.7/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (10 reviews) | 

#### Calling

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | 8.5 (813 reviews) | 
| **Generate Location** | 8.8 (120 reviews) | 7.9 (906 reviews) | 
| **Call Types** | 8.7 (130 reviews) | 8.4 (1032 reviews) | 
| **Click-to-Call** | 9.1 (146 reviews) | 8.8 (1089 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (15 reviews) | 

#### Contacts

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Personalization** | 9.0 (151 reviews) | 8.6 (1145 reviews) | 
| **Information Locater** | 9.0 (137 reviews) | 8.0 (984 reviews) | 
| **Record Prospect Data** | 9.0 (143 reviews) | 8.4 (1066 reviews) | 

#### Insights

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Notes** | 9.1 (165 reviews) | 8.3 (1093 reviews) ✓ Verified | 
| **Daily Summary** | 9.1 (142 reviews) | 8.4 (1052 reviews) | 
| **Automated Voicemails** | 8.9 (123 reviews) | 7.7 (593 reviews) | 
| **Automated Emails** | 9.0 (145 reviews) | 9.1 (1191 reviews) | 
| **Sorts Prospects** | 9.0 (141 reviews) | 8.1 (1035 reviews) | 
| **Automated Note Taking** | Not enough data | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Review** | Not enough data | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 8.1 (141 reviews) | 
| **Leaderboard** | Not enough data | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Freshsales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (21 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshsales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Freshsales (5):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Outreach (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | Outreach | 
|---|---|---|
| **Small-Business** | 67.8% | 18.5% | 
| **Mid-Market** | 26.8% | 59.6% | 
| **Enterprise** | 5.4% | 21.8% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14696 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2042 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1431 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (298 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3056 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5604 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9662 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6660 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1543 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-outreach)