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Compare Freshdesk and Ozonetel 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansOzonetel
Star Rating
(619)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher G2 Score compared to Ozonetel. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's multi-channel support is a standout feature, allowing teams to manage customer interactions efficiently. Users highlight how the platform helps them stay organized by aligning tickets to respective agents, reducing the risk of duplication.
- Users say that Ozonetel shines with its omnichannel capabilities, integrating voice, SMS, WhatsApp, and chat into one platform. This flexibility is particularly beneficial for businesses needing to cater to diverse communication preferences.
- Reviewers mention that Ozonetel's ease of integration with existing CRMs and help desks is a significant advantage, making it easy to embed features like click-to-call and pop-ups into their workflows, which enhances overall operational efficiency.
- G2 reviewers highlight that while Freshdesk has a larger user base and more recent reviews, Ozonetel's users report higher satisfaction in areas like quality of support and ease of setup, indicating a strong commitment to customer service.
- According to recent user feedback, both platforms offer valuable features, but Freshdesk's ticket handling automation and shared inbox functionality are particularly praised for improving team collaboration, while Ozonetel's robust call handling capabilities cater well to high-volume environments.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Ozonetel
No pricing availableFree Trial
Freshdesk
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
8.9
548
Ease of Use
8.8
3,208
9.1
558
Ease of Setup
8.6
2,267
9.1
391
Ease of Admin
8.7
2,154
9.0
264
Quality of Support
8.7
3,083
9.0
548
Has the product been a good partner in doing business?
8.8
2,078
9.2
258
Product Direction (% positive)
8.8
3,160
9.6
549
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
Not enough data
8.8
2232
|
Verified
Not enough data
8.5
2147
|
Verified
Not enough data
8.5
2037
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2010
|
Verified
Not enough data
8.2
1374
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
8.7
27
|
Verified
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1865
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Dialing Options
Not enough data
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Automation
Not enough data
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Channels
Not enough data
9.1
197
|
Verified
Not enough data
8.9
175
Not enough data
8.8
163
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.8
168
Generative AI
Not enough data
8.5
121
Functions
Not enough data
8.9
190
|
Verified
Not enough data
9.0
191
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
8.8
173
Not enough data
9.1
186
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.0
189
Not enough data
9.0
178
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.6
9
Administrative
Not enough data
8.8
192
|
Verified
Not enough data
9.1
201
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.0
184
|
Verified
Not enough data
9.1
186
|
Verified
Functionality
Not enough data
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Support
Not enough data
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Platform
Not enough data
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Generative AI
Not enough data
8.8
103
Workforce Management
Not enough data
9.1
155
Not enough data
9.2
153
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
156
Not enough data
9.2
157
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
7.9
118
8.4
17
7.9
117
8.7
17
7.6
116
8.0
17
Communication
8.8
585
|
Verified
8.7
24
|
Verified
8.7
602
|
Verified
9.2
24
|
Verified
8.7
496
|
Verified
8.3
23
8.5
200
8.3
24
|
Verified
8.2
202
8.6
24
Internal Use
8.1
1662
|
Verified
8.7
27
|
Verified
8.6
204
8.5
23
|
Verified
8.1
186
8.9
25
8.8
560
|
Verified
8.8
25
8.8
520
|
Verified
8.6
23
|
Verified
8.6
548
|
Verified
9.2
23
|
Verified
Generative AI
7.9
144
8.9
57
Self-Service Experience
8.7
960
9.3
85
8.6
913
9.2
84
8.3
687
8.9
82
8.2
241
9.0
81
8.4
258
Feature Not Available
Self-Service Platform
8.5
254
9.1
83
8.6
261
9.1
88
8.0
221
8.9
83
8.4
238
9.1
90
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
9.3
5
7.9
18
9.3
5
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
Not enough data
9.4
13
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
Not enough data
9.2
161
Not enough data
8.5
142
Not enough data
9.2
154
Not enough data
9.4
155
Not enough data
10.0
5
Contacts
Not enough data
8.9
148
Not enough data
8.7
144
Not enough data
8.8
146
Insights
Not enough data
8.8
142
Not enough data
9.1
150
Not enough data
8.6
138
Not enough data
8.4
138
Not enough data
8.6
136
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Ozonetel are categorized as Live Chat and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Financial Services
14.8%
Hospital & Health Care
8.3%
Consumer Services
7.3%
Education Management
7.0%
Health, Wellness and Fitness
6.5%
Other
56.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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