1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Ozonetel Discussions](https://www.g2.com/products/ozonetel/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_06bd5352fdfc9a31bf0c1cbf1549b614/ozonetel.png "Product Avatar Image") ![Reward for good Ozonetel reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26897/medal.svg "Reward for good Ozonetel reviews") ](/products/ozonetel/reviews) [ Ozonetel ](/products/ozonetel/reviews) (625)4.6/5 Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. Show More * * * ### 73.0 Nps Score Already have Ozonetel? ### All Ozonetel Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Ozonetel CloudAgent used for? ](/discussions/what-is-ozonetel-cloudagent-used-for) What is Ozonetel CloudAgent used for? [ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) [ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Inbound Call Tracking Software ](https://www.g2.com/tags/inbound-call-tracking-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ozonetel+questions+and+get+answers+from+expert+users+in+our+Ozonetel+Discussions+section.&title=Ozonetel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ozonetel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ozonetel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss%0aAsk+Ozonetel+questions+and+get+answers+from+expert+users+in+our+Ozonetel+Discussions+section.) 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[Jackson A.](https://www.g2.com/users/7265167c-c8f1-4e8b-b1a6-a75b527f63ea "Jackson A.") • over 4 years ago Project Lead at Stuti Technologies Pvt Ltd Project Lead at Stuti Technologies Pvt Ltd More Options - [ # How to add / change IVR options from admin login? ](/discussions/how-to-add-change-ivr-options-from-admin-login) If I would want to configure the IVR setup, or need to change the audio file, how do I achieve the same? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Outbound Call Tracking Software ](https://www.g2.com/tags/outbound-call-tracking-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ozonetel+questions+and+get+answers+from+expert+users+in+our+Ozonetel+Discussions+section.&title=Ozonetel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ozonetel+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ozonetel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss%0aAsk+Ozonetel+questions+and+get+answers+from+expert+users+in+our+Ozonetel+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Ozonetel+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss%0aAsk+Ozonetel+questions+and+get+answers+from+expert+users+in+our+Ozonetel+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ozonetel/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Product Avatar Image") ### Have you used Ozonetel before? Answer a few questions to help the Ozonetel community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fozonetel%2Fdiscuss%3Fsmall_ask%3Dozonetel) No ## Top Contributors in Ozonetel 1 ![Nidhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi D.") ND Loading... ### [Nidhi D.](https://www.g2.com/users/4d99f600-b0b9-4382-81bb-318fc7769303 "Nidhi D.") 1 pt 2 ![Jackson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson A.") JA Loading... ### [Jackson A.](https://www.g2.com/users/7265167c-c8f1-4e8b-b1a6-a75b527f63ea "Jackson A.") Project Lead 1 pt 3 ![Sufran A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sufran A.") SA Loading... ### [Sufran A.](https://www.g2.com/users/6073455f-b1b7-4c04-923b-07d4890f6155 "Sufran A.") Customer support executive 1 pt 4 ![Prabhat D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabhat D.") PD Loading... ### [Prabhat D.](https://www.g2.com/users/b11b56b8-45fc-4bde-88a7-db6c44a561cc "Prabhat D.") Project Coordinator 1 pt