Top 10 Ozonetel Alternatives & Competitors

Top 10 Alternatives to Ozonetel Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,541)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Ozonetel, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Ozonetel:
Customer Service Automation
Speech Analytics
Auto Dialer
Outbound Call Tracking
Live Chat

Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Ozonetel, Talkdesk is:
Slower to reach roi
Categories in common with Ozonetel:
Customer Service Automation
Speech Analytics
Contact Center Knowledge Base
Auto Dialer
Live Chat

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Ozonetel:
Customer Service Automation
Speech Analytics
Contact Center Knowledge Base
Auto Dialer
Outbound Call Tracking

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Aircall
By Aircall
4.4/5
(1,577)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Ozonetel, Aircall is:
More usable
Categories in common with Ozonetel:
Auto Dialer
Outbound Call Tracking
Call Center Infrastructure (CCI)
Contact Center

CloudTalk
By CloudTalk
4.4/5
(1,759)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Categories in common with Ozonetel:
Speech Analytics
Auto Dialer
Outbound Call Tracking
Call Center Infrastructure (CCI)
Contact Center

CTM
By CTM
4.5/5
(758)
Product Description
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
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Reviewers say compared to Ozonetel, CTM is:
Better at meeting requirements
Better at support
Categories in common with Ozonetel:
Speech Analytics
Outbound Call Tracking
Contact Center

Ameyo by Exotel Cloud Contact Center
By Exotel
4.3/5
(252)
Product Description
Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Ameyo by Exotel Could Contact Center solution leverages advanced technologies to offer real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With seamless integrations and regular updates, it ensures businesses can communicate from anywhere, delivering personalized customer experiences.
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Reviewers say compared to Ozonetel, Ameyo by Exotel Cloud Contact Center is:
Slower to reach roi
Categories in common with Ozonetel:
Contact Center Knowledge Base
Call Center Infrastructure (CCI)
Contact Center
Customer Self-Service

JustCall
By Saas Labs
4.3/5
(2,382)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with Ozonetel:
Speech Analytics
Auto Dialer
Outbound Call Tracking
Live Chat
Call Center Infrastructure (CCI)

Kixie PowerCall & SMS
By Kixie
4.8/5
(863)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to Ozonetel, Kixie PowerCall & SMS is:
Better at support
Better at meeting requirements
More usable
Categories in common with Ozonetel:
Auto Dialer
Outbound Call Tracking
Call Center Infrastructure (CCI)
Contact Center