Introducing G2.ai, the future of software buying.Try now
Compare Five9 Intelligent Cloud Contact Center Platform and Verint Workforce Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(577)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 Intelligent Cloud Contact Center Platform excels in its automation capabilities, scoring 8.0, which reviewers mention helps streamline repetitive tasks effectively. In contrast, Verint Workforce Management, with a score of 7.6, is noted for having less robust automation features.
- Reviewers mention that Five9's performance analysis tools, rated at 8.0, provide insightful metrics that help in evaluating agent performance. Meanwhile, Verint's performance analysis, scoring 7.7, is seen as less comprehensive, lacking some of the advanced analytics features that users desire.
- Users on G2 highlight Five9's skills management feature, scoring 8.6, as a standout, allowing for better alignment of agents' skills with customer needs. In comparison, Verint's skills management, rated at 8.2, is effective but does not offer the same level of customization and flexibility.
- Reviewers say that Five9's ease of setup, with a score of 8.0, is a significant advantage, making it user-friendly for new clients. Verint, with a score of 7.7, is reported to have a more complex setup process, which can be a hurdle for some users.
- Users report that Five9's dashboards, rated at 8.0, are intuitive and provide real-time insights, which enhance decision-making. Conversely, Verint's dashboards, scoring 7.7, are considered less user-friendly and may require additional training to navigate effectively.
- G2 users mention that Five9's mobile access, scoring 6.6, is a notable drawback, as it lacks some functionalities that users expect for on-the-go management. In contrast, Verint's mobile access, rated at 7.4, is viewed as more robust, allowing for better remote management capabilities.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableVerint Workforce Management
No pricing availableFree Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.4
479
8.4
94
Ease of Use
8.4
488
8.4
138
Ease of Setup
8.0
346
7.8
89
Ease of Admin
8.0
296
7.9
36
Quality of Support
8.3
461
8.0
90
Has the product been a good partner in doing business?
8.6
295
8.5
36
Product Direction (% positive)
7.4
475
8.0
95
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
8.0
57
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Not enough data
Agent Tools
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
50
Not enough data
8.4
49
Not enough data
8.4
51
Not enough data
Engagement
8.4
48
Not enough data
8.3
54
Not enough data
8.4
49
Not enough data
Performance
8.8
53
Not enough data
8.9
50
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
219
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
7.8
164
|
Verified
Not enough data
7.3
159
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
Generative AI
6.3
56
Not enough data
Functions
8.8
248
|
Verified
Not enough data
8.8
251
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.1
160
|
Verified
Not enough data
8.7
190
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.6
187
|
Verified
Not enough data
Agentic AI - Contact Center
6.1
31
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.6
32
Not enough data
Administrative
8.2
226
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.3
256
|
Verified
Not enough data
8.7
197
|
Verified
Not enough data
8.3
169
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
49
|
Verified
8.3
38
|
Verified
8.7
51
|
Verified
8.2
36
|
Verified
8.3
50
|
Verified
8.4
38
|
Verified
8.2
49
|
Verified
8.0
35
|
Verified
6.7
46
7.5
29
|
Verified
Administration
8.1
49
|
Verified
7.7
34
|
Verified
8.1
53
|
Verified
7.8
36
|
Verified
8.1
53
|
Verified
7.8
36
|
Verified
8.3
47
|
Verified
7.9
37
|
Verified
8.3
45
|
Verified
8.4
37
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
91
Not enough data
6.8
86
Not enough data
8.4
95
Not enough data
8.8
99
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.9
99
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
9.0
92
Not enough data
8.9
92
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
Not enough data
8.7
99
Not enough data
Customer Support
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Not enough data
Automation
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Not enough data
Generative AI
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Not enough data
Communication
8.9
54
Not enough data
8.9
55
Not enough data
8.2
48
Not enough data
8.5
50
Not enough data
8.3
41
Not enough data
Internal Use
8.0
57
Not enough data
8.0
44
Not enough data
7.8
43
Not enough data
8.5
46
Not enough data
8.0
47
Not enough data
8.5
48
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Verint Workforce Management are categorized as Contact Center Workforce
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Verint Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.7%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
