Top 10 Verint Workforce Management Alternatives & Competitors

Top 10 Alternatives to Verint Workforce Management Recently Reviewed By G2 Community

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NICE Workforce Management
By NiCE
4.3/5
(90)
Product Description
NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategies. By integrating new digital channels and asynchronous contacts with WFM's True to Interval (TTI) forecasting, contact centers can more accurately optimize their front-office and back-office staffing.
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Reviewers say compared to Verint Workforce Management, NICE Workforce Management is:
Slower to reach roi
Easier to admin
More expensive
Categories in common with Verint Workforce Management:
Workforce Management
Contact Center Workforce

Aspect Workforce
By Aspect (an Alvaria, Inc. portfolio brand)
4.2/5
(305)
Product Description
Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
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Reviewers say compared to Verint Workforce Management, Aspect Workforce is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Verint Workforce Management:
Workforce Management
Contact Center Workforce

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Verint Workforce Management, Genesys Cloud CX is:
Easier to set up
Easier to admin
More usable
Categories in common with Verint Workforce Management:
Contact Center Workforce
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NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Verint Workforce Management, NiCE CXone Mpower is:
Slower to reach roi
Easier to admin
Better at meeting requirements
Categories in common with Verint Workforce Management:
Contact Center Workforce

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(598)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Verint Workforce Management, Five9 Intelligent Cloud Contact Center Platform is:
Easier to set up
Better at support
Easier to admin
Categories in common with Verint Workforce Management:
Contact Center Workforce

UKG Pro
By UKG
4.3/5
(2,164)
Product Description
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.
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Reviewers say compared to Verint Workforce Management, UKG Pro is:
Slower to reach roi
More expensive
Easier to admin
Categories in common with Verint Workforce Management:
Workforce Management

Anaplan
By Anaplan
4.6/5
(452)
Product Description
Anaplan provides a SaaS business modeling and planning platform for enterprise planning. It serves multiple functions across the business including: Finance, Marketing, Sales, Supply Chain, and Workforce.
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Reviewers say compared to Verint Workforce Management, Anaplan is:
Easier to admin
More expensive
Easier to set up
Categories in common with Verint Workforce Management:
Workforce Management

Zendesk for Customer Service
By Zendesk
4.3/5
(6,750)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Verint Workforce Management, Zendesk for Customer Service is:
Better at support
Easier to admin
Easier to set up
Categories in common with Verint Workforce Management:
Workforce Management

Dayforce
By Dayforce
4.2/5
(945)
Product Description
Dayforce is a cloud-based single application for HCM.
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Reviewers say compared to Verint Workforce Management, Dayforce is:
Slower to reach roi
More expensive
Categories in common with Verint Workforce Management:
Workforce Management

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