1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [Verint Workforce Management Discussions](https://www.g2.com/products/verint-workforce-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03112d7e563d0e5a8dbc6e294ce6c19f/verint-workforce-management.png "Product Avatar Image") ](/products/verint-workforce-management/reviews) [ Verint Workforce Management ](/products/verint-workforce-management/reviews) (178)4.2/5 Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. Show More * * * ### 49.0 Nps Score Already have Verint Workforce Management? ### All Verint Workforce Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? ](/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? [ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.&title=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Verint Workforce Management used for? ](/discussions/what-is-verint-workforce-management-used-for) What is Verint Workforce Management used for? [ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.&title=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) 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[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.&title=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) 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[Lem P.](https://www.g2.com/users/2e40acc1-4cfb-4a76-9538-1a1ab627f063 "Lem P.") • almost 5 years ago Team Leader More Options - [ # Any chance Verint can have this feature where it notifies you about your schedule and long calls? ](/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) For example, aside from notifying you of your scheduled break, it will also inform you if you are over-breaking already or if you are already going beyond the expected call handling time. [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.&title=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Workforce+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Verint+Workforce+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%0aAsk+Verint+Workforce+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Workforce+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/verint-workforce-management/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b9699747749530cba70b5ca359eb4fbd/verint-workforce-management.svg "Product Avatar Image") ### Have you used Verint Workforce Management before? Answer a few questions to help the Verint Workforce Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management%2Fdiscuss%3Fsmall_ask%3Dverint-workforce-management) No ## Top Contributors in Verint Workforce Management 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 3 pts 2 LP Loading... ### [Lem P.](https://www.g2.com/users/2e40acc1-4cfb-4a76-9538-1a1ab627f063 "Lem P.") Team Leader 1 pt 3 TH Loading... ### [Taylor H.](https://www.g2.com/users/25d6f47f-7a8a-4baa-af82-7a0dc9d4f281 "Taylor H.") 1 pt 4 ![Karl S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karl S.") KS Loading... ### [Karl S.](https://www.g2.com/users/06d6d2ee-4333-4f65-8e43-ea700693fbe8 "Karl S.") System architect 1 pt