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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,680)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(490)4.6 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Whatfix offer strong knowledge base features, Fin by Intercom's knowledge base scores a solid 8.9, with reviewers mentioning its comprehensive articles and easy navigation, whereas Whatfix also scores 8.9 but lacks some depth in content.
- Reviewers mention that Fin by Intercom excels in user segmentation with a score of 9.1, highlighting its ability to tailor messages effectively, while Whatfix's score of 8.2 indicates it may not provide the same level of granularity in targeting users.
- G2 users note that Whatfix shines in quality of support, scoring an impressive 9.7, with many praising its responsive customer service, while Fin by Intercom, with a score of 8.6, is seen as reliable but not as proactive in support.
- Users on G2 report that Fin by Intercom's behavior-responsive messaging feature, scoring 8.8, allows for dynamic interactions based on user actions, whereas Whatfix's score of 8.1 suggests it may not adapt as seamlessly to user behavior.
- Reviewers mention that Whatfix's proactive assistance feature, scoring 8.8, is particularly effective in guiding users through complex tasks, while Fin by Intercom's score of 7.3 indicates it may not offer the same level of anticipatory help.
- Users say that both products have similar scores in automation, with Fin by Intercom at 8.7 and Whatfix at 8.2, but Fin's automation features are often highlighted for their ease of use and integration with existing workflows, making it a preferred choice for many small businesses.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Whatfix
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
2,813
8.8
334
Ease of Use
8.9
2,843
8.6
404
Ease of Setup
8.4
1,455
8.3
355
Ease of Admin
8.6
1,304
8.5
276
Quality of Support
8.6
2,709
9.7
334
Has the product been a good partner in doing business?
8.8
1,301
9.5
275
Product Direction (% positive)
8.8
2,664
9.7
319
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
8.0
155
8.4
157
8.0
171
User Support
9.1
167
8.2
163
8.1
119
8.0
141
8.8
151
8.0
144
Walkthrough Type
8.9
136
8.5
166
9.0
146
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.6
38
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.4
40
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
50
Not enough data
7.8
46
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Not enough data
Automation
8.4
203
Not enough data
8.3
205
Not enough data
8.5
196
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Not enough data
Internal Use
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Not enough data
Generative AI
8.2
94
7.6
51
Self-Service Experience
8.9
651
8.9
147
8.9
650
8.8
142
Feature Not Available
8.1
94
8.2
489
7.0
68
8.4
534
8.2
84
Self-Service Platform
8.7
529
8.6
91
8.7
533
8.1
88
8.4
472
7.6
77
8.6
518
8.0
89
Agentic AI - Customer Self-Service
7.3
45
7.1
13
7.7
44
7.3
13
7.3
45
6.8
13
7.8
46
7.1
14
8.0
49
6.8
12
7.4
46
7.7
13
7.4
45
7.1
13
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
165
Not enough data
7.9
163
Not enough data
7.7
163
Not enough data
8.5
162
Not enough data
8.0
158
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
156
Not enough data
7.9
157
Not enough data
7.9
158
Not enough data
8.3
156
Not enough data
Automation
8.1
159
Not enough data
7.9
156
Not enough data
7.1
153
Not enough data
Autonomy
7.5
160
Not enough data
7.7
160
Not enough data
7.2
156
Not enough data
7.6
158
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Help Desk
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
15.8%
Information Technology and Services
14.1%
Financial Services
4.0%
Insurance
3.8%
Banking
3.2%
Other
59.2%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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