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Whatfix

Whatfix Alternatives & Competitors

(161)4.6 out of 5

Looking for alternatives to Whatfix? Tons of people want Digital Adoption Platform Software to help with playbooks. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Digital Adoption Platform Software that reviewers voted best overall compared to Whatfix. Based on reviewer data you can see how Whatfix stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Intercom, Apty, WalkMe, and Inline Manual are the most popular alternatives and competitors to Whatfix.

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Top Alternatives to Whatfix

  • Intercom
  • Apty
  • WalkMe
  • Inline Manual
  • Pendo

Top 20 Alternatives & Competitors to Whatfix

    #1
  1. Intercom

    (1,292)4.4 out of 5
    Optimized for quick response
  2. Intercom allows you to communicate personally with every single customer.

    Categories in common with Whatfix:
    Soorya K.
    SK
    Intercom helps us interact with our customers seamlessly. Bots, automated messages, easy customer segmentation features and the integrations offered by Intercom are worth a shot. The integrations...Read more

    Reviewers say compared to Whatfix, Intercom is:

    More expensive
    Slower to reach roi
    Easier to admin
    #2
  3. Apty

    (78)4.8 out of 5
  4. Accelerate selling, support, and training with Apty's Workflows real-time step-by-step guidance for your prospects, customers, employees or partners in their precise moment of need. Apty also ensures data accuracy, automates documentation, and streamlines cross-application processes. All with zero integration or changes to your underlying website or application required.

    Categories in common with Whatfix:
    Bhanu D.
    BD
    We’ve tried a few DAPs before but most of them failed to deliver what they promised when we scaled up. Apty, on the other hand, has been a boon for us in driving software adoption. It is as...Read more

    Reviewers say compared to Whatfix, Apty is:

    Easier to set up
    Easier to admin
    More usable
    18%   of software applications aren't well liked by teams using them.
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    #3
  5. WalkMe

    (70)4.4 out of 5
  6. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

    Categories in common with Whatfix:
    AI
    I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely...Read more

    Reviewers say compared to Whatfix, WalkMe is:

    Slower to reach roi
    More expensive
    #4
  7. Inline Manual

    (20)4.6 out of 5
  8. Create in-app tutorials/walkthroughs, train users right within application.

    Categories in common with Whatfix:
    CV
    The detailed support portal and the good and fast support.

    Reviewers say compared to Whatfix, Inline Manual is:

    Better at meeting requirements
    Easier to set up
    Easier to admin
    #5
  9. Pendo

    (390)4.5 out of 5
    Optimized for quick response
  10. Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

    Categories in common with Whatfix:
    UC
    It's very easy to create guides and in-app notifications for your users without needing any Engineering involvement (outside of initial setup). I also like using the Analytics functionality to...Read more

    Reviewers say compared to Whatfix, Pendo is:

    More expensive
    Slower to reach roi
    Easier to admin
    #6
  11. EdCast MyGuide

    (17)4.9 out of 5
  12. EdCast MyGuide is a developer and manufacturer of on screen training software.

    Categories in common with Whatfix:
    AR
    Simple to use authoring environment with wizard based input screens to make the SME life easy. Different modes like training, simulation, assessment and in-app guidance with one publishing option....Read more

    Reviewers say compared to Whatfix, EdCast MyGuide is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    #7
  13. Userlane

    (13)4.9 out of 5
  14. Userlane is the fastest and most intuitive Digital Adoption Platform for enterprise companies on the market. We offer enterprise-grade quality with a consumer-grade user experience. Our product is a guidance layer that goes on top of any browser-based software application. Users are guided step-by-step through all digital processes they’re required to navigate on-screen, in real-time.

    Categories in common with Whatfix:
    Andreas M.
    AM
    For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the...Read more

    Reviewers say compared to Whatfix, Userlane is:

    Easier to admin
    Easier to set up
    More usable
    #8
  15. Appcues

    (138)4.7 out of 5
    Optimized for quick response
  16. Build a personalized user onboarding experience that welcomes, educates and drives users to take action. Then watch your user-base soar.

    Categories in common with Whatfix:
    Emily L.
    EL
    We've been using Appcues for almost a year now. It's helped communicate big announcements, drive feature adoption with tooltips and onboarding checklists, and survey our customers when they're...Read more

    Reviewers say compared to Whatfix, Appcues is:

    More expensive
    Easier to admin
    Easier to set up
    #9
  17. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  18. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Whatfix:
    Sergio A.
    SA
    It is easy to navigate through the system and the tools are well explained.

    Reviewers say compared to Whatfix, Zendesk Support Suite is:

    More expensive
    Easier to set up
    #10
  19. Freshdesk

    (2,347)4.4 out of 5
    Optimized for quick response
  20. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Whatfix:
    Amanda S.
    AS
    The knowledgebase features are my favorite. I am corralling documentation on our different systems to give my users one place to go before they come to me.

    Reviewers say compared to Whatfix, Freshdesk is:

    Easier to admin
    Easier to set up
    More usable
    #11
  21. UserIQ

    (107)4.4 out of 5
    Optimized for quick response
  22. Automated and effective in-app data engine and engagement tool

    Categories in common with Whatfix:
    AP
    UserIQ is easy to setup into your software, if you have a multi-page application. It is also fairly straightforward to create a campaign. They are able to create and use custom variables...Read more

    Reviewers say compared to Whatfix, UserIQ is:

    More expensive
    #12
  23. LiveAgent

    (1,311)4.5 out of 5
  24. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Whatfix:
    GC
    It is easy to use and very accessible to everyone

    Reviewers say compared to Whatfix, LiveAgent is:

    Easier to set up
    Easier to admin
    More usable
    #13
  25. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response
  26. A powerful customer support suite with a focus on collaboration.

    Categories in common with Whatfix:
    Kerry W.
    KW
    The way customers can email support to get help and keep open communication on their issue.

    Reviewers say compared to Whatfix, TeamSupport is:

    Easier to admin
    More expensive
    Easier to set up
    #14
  27. HubSpot Service Hub

    (536)4.4 out of 5
  28. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Whatfix:
    SW
    HubSpot enables us to easily capture information from current or potential customers and quickly share it with the appropriate party within our company. I love how easy it is to find so much...Read more

    Reviewers say compared to Whatfix, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Easier to admin
    #15
  29. Zoho Desk

    (2,749)4.4 out of 5
    Optimized for quick response
  30. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Whatfix:
    AT
    I was impressed with the integration to MS Teams and all the beneficial modules that Zoho offers

    Reviewers say compared to Whatfix, Zoho Desk is:

    More expensive
    Easier to admin
    #16
  31. Salesforce Service Cloud

    (1,536)4.1 out of 5
    Optimized for quick response
  32. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Whatfix:
    PM
    The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and...Read more

    Reviewers say compared to Whatfix, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #17
  33. Salesforce Essentials

    (460)4.1 out of 5
  34. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Whatfix:
    CM
    This entry-level edition of Salesforce provides everything a small or mid-sized business needs to get up and running. The best part of starting out on Essentials with Salesforce instead of a...Read more

    Reviewers say compared to Whatfix, Salesforce Essentials is:

    Slower to reach roi
    More expensive
    #18
  35. Helpshift

    (321)4.2 out of 5
    Optimized for quick response
  36. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Whatfix:
    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more

    Reviewers say compared to Whatfix, Helpshift is:

    Slower to reach roi
    More expensive
    More usable
    #19
  37. Kustomer

    (287)4.4 out of 5
    Optimized for quick response
  38. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Whatfix:
    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.

    Reviewers say compared to Whatfix, Kustomer is:

    Slower to reach roi
    More expensive
    Easier to set up
    #20
  39. ServiceNow Now Platform

    (248)4.0 out of 5
  40. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Whatfix:
    UI
    I don’t like this platform so much. I think I like that we can easily log in

    Reviewers say compared to Whatfix, ServiceNow Now Platform is:

    Slower to reach roi
    More expensive