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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (89.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0
Fin by Intercom
Star Rating
(3,682)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSendPulse
Star Rating
(702)4.6 out of 5
Market Segments
Small-Business (89.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fin by Intercom excels in live chat functionality, scoring a remarkable 9.5, while SendPulse lags behind at 8.7. Reviewers mention that the live chat feature in Fin is intuitive and responsive, making it a favorite for customer support teams.
- Reviewers mention that SendPulse has a slight edge in ease of use, with a score of 9.0 compared to Fin's 8.9. Users on G2 appreciate SendPulse's user-friendly interface, which simplifies the onboarding process for new users.
- Users say that both products offer solid analytics capabilities, but Fin by Intercom scores slightly higher at 8.7 versus SendPulse's 8.6. Reviewers highlight Fin's detailed reporting features that help businesses track customer interactions effectively.
- G2 users report that Fin by Intercom shines in its pop-up chat feature, scoring 9.2, which is notably higher than SendPulse's 8.9. Reviewers mention that the customization options for pop-ups in Fin allow for better engagement with website visitors.
- Users report that SendPulse offers a more competitive entry-level price at $0, making it more accessible for small businesses compared to Fin's $0.99. Reviewers mention that this pricing strategy is a significant advantage for startups looking to minimize costs.
- Reviewers mention that both products have strong customization options, but Fin by Intercom scores slightly lower at 8.2 compared to SendPulse's 8.7. Users on G2 appreciate SendPulse's flexibility in tailoring features to meet specific business needs.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
SendPulse
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.0
585
Ease of Use
8.9
2,845
9.0
597
Ease of Setup
8.4
1,456
8.9
417
Ease of Admin
8.6
1,304
8.9
362
Quality of Support
8.6
2,711
8.8
529
Has the product been a good partner in doing business?
8.8
1,301
9.0
341
Product Direction (% positive)
8.8
2,666
9.3
590
Features by Category
Sales Force Automation
Not enough data
8.4
77
Not enough data
8.4
69
Not enough data
8.3
78
Not enough data
8.2
73
Not enough data
8.1
68
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
8.2
69
Not enough data
8.2
72
Marketing Automation
Not enough data
8.6
82
Not enough data
8.6
82
Not enough data
8.5
79
Not enough data
8.1
75
Customer Support
Not enough data
8.3
78
Not enough data
8.4
79
Not enough data
8.6
81
Not enough data
7.8
73
Not enough data
8.2
74
Reporting & Analytics
Not enough data
8.4
74
Not enough data
8.6
76
Not enough data
Feature Not Available
Mobile & Social
Not enough data
8.4
71
Not enough data
8.7
74
Not enough data
8.3
68
Platform
Not enough data
8.6
95
Not enough data
8.5
99
Not enough data
8.5
94
Not enough data
8.2
85
Not enough data
Feature Not Available
Not enough data
8.3
84
Not enough data
8.8
98
Not enough data
8.5
84
Integration
Not enough data
8.5
92
Not enough data
8.4
90
Not enough data
8.3
80
Generative AI
Not enough data
7.8
42
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
8.8
240
|
Verified
Not enough data
8.7
249
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.5
217
|
Verified
Not enough data
8.5
166
|
Verified
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
8.2
204
|
Verified
Not enough data
8.5
241
|
Verified
Generative AI
Not enough data
7.8
112
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
13
Not enough data
6.4
13
Not enough data
6.8
12
Not enough data
6.8
13
Not enough data
6.9
13
Integration
Not enough data
8.7
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
164
|
Verified
Not enough data
8.1
152
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.2
153
|
Verified
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.6
31
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Administration
Not enough data
8.9
46
Not enough data
Feature Not Available
Not enough data
8.5
47
Not enough data
8.9
43
Not enough data
8.4
43
Not enough data
Feature Not Available
Integrations
Not enough data
8.6
38
Not enough data
8.6
37
Not enough data
9.0
41
Not enough data
Feature Not Available
Platform
Not enough data
8.8
40
Not enough data
8.5
37
Not enough data
8.1
36
Not enough data
8.8
42
Not enough data
8.6
39
Not enough data
8.8
43
Not enough data
8.5
38
Not enough data
9.0
44
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Diagnosis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.9
76
Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.8
83
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Deliverability
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
Not enough data
8.8
40
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.8
38
Analytics
Not enough data
8.8
39
Not enough data
8.7
39
Optimization
Not enough data
8.9
34
Not enough data
8.6
38
Not enough data
8.8
36
Not enough data
8.4
37
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
9.2
51
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
8.9
50
Edit
Not enough data
8.7
46
Not enough data
9.1
50
Not enough data
9.1
49
Logistics
Not enough data
9.1
48
Not enough data
7.9
46
Not enough data
8.4
45
Not enough data
8.9
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.9
57
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.8
50
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.1
45
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
8.9
49
|
Verified
Not enough data
8.6
51
SMS Platform
Not enough data
8.5
47
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
47
|
Verified
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.7
207
8.8
586
8.7
208
9.0
586
8.8
193
8.8
556
8.6
193
8.6
478
8.6
181
Platform
9.5
611
8.7
198
8.9
581
8.7
202
8.8
577
8.6
184
8.7
561
8.6
190
8.2
419
Feature Not Available
8.9
528
8.6
174
8.8
582
8.8
186
Generative AI
Feature Not Available
8.2
143
8.4
140
Feature Not Available
Page Customization
Not enough data
9.1
41
Not enough data
8.6
41
Not enough data
8.9
34
Not enough data
8.5
36
Page Optimization
Not enough data
8.6
33
Not enough data
8.8
36
Not enough data
8.5
34
Not enough data
8.5
29
Integrations
Not enough data
8.2
34
Not enough data
8.9
38
Not enough data
8.6
36
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Verification
Not enough data
Not enough data
Generative AI
8.3
296
8.5
24
8.3
294
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
1441
|
Verified
8.8
30
8.9
1449
|
Verified
8.7
30
8.7
1191
|
Verified
8.5
29
9.1
1356
|
Verified
8.7
26
8.2
595
Feature Not Available
Internal Use
8.2
1267
|
Verified
8.6
31
8.7
1094
|
Verified
8.7
26
8.2
1043
|
Verified
8.8
27
8.7
1247
|
Verified
Feature Not Available
8.9
1319
|
Verified
8.8
26
8.6
1287
|
Verified
Feature Not Available
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Analysis
Not enough data
8.7
47
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
34
|
Verified
Campaigns
Not enough data
Feature Not Available
Not enough data
8.8
47
|
Verified
Not enough data
8.5
43
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
8.7
36
|
Verified
Engagement
Not enough data
8.8
42
|
Verified
Platform
Not enough data
9.0
49
|
Verified
Not enough data
8.9
52
|
Verified
Not enough data
8.6
45
|
Verified
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Help Desk, and Customer Self-Service
SendPulse is categorized as SMS Marketing, Email Template Builder, Push Notification, Email Deliverability, Email Verification, Landing Page Builders, Transactional Email, CRM, Mobile Marketing, and Email Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SendPulse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
12.3%
Information Technology and Services
6.4%
Education Management
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
66.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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