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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (81.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$14.00
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansOutgrow
Star Rating
(329)4.7 out of 5
Market Segments
Small-Business (81.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Outgrow offer strong live chat features, Fin by Intercom excels with a score of 9.5, as reviewers mention its seamless integration with customer support workflows, making it a preferred choice for businesses focused on real-time customer engagement.
- Reviewers mention that Outgrow shines in ease of use with a score of 9.3, highlighting its intuitive interface and user-friendly templates for creating interactive content, while Fin by Intercom, with a score of 8.9, is noted for its slightly steeper learning curve due to its more complex features.
- G2 users indicate that Outgrow's analytics capabilities, scoring 8.9, provide deeper insights into user interactions and performance metrics, whereas Fin by Intercom, with a score of 8.7, is appreciated for its straightforward reporting but lacks some advanced analytics features that users desire.
- Users on G2 report that Outgrow's customization options, scoring 9.1, allow for extensive branding and personalization of content, which is a significant advantage for marketers, while Fin by Intercom, with a score of 8.8, offers solid customization but is seen as less flexible in this area.
- Reviewers mention that Outgrow's quality of support, scoring 9.4, is frequently praised for its responsiveness and helpfulness, while Fin by Intercom, with a score of 8.6, has received mixed feedback regarding support response times, indicating room for improvement.
- Users say that both products have strong integration capabilities, but Outgrow, with a score of 9.2, is noted for its wider range of third-party integrations, making it easier for users to connect with other tools, while Fin by Intercom, scoring 8.9, is recognized for its robust integration with Intercom's own suite of products.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Outgrow
Freelancer Limited
$14.00
3 Content Types including Outcome Quiz, Asesssment, Form and Survey
- 3 Content Types including Outcome Quiz, Asesssment, Form and Survey
- Embed
- Custom Branding - Limited Access
Free Trial
Fin by Intercom
Free Trial is available
Outgrow
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
9.4
263
Ease of Use
8.9
2,846
9.3
262
Ease of Setup
8.4
1,456
9.1
159
Ease of Admin
8.6
1,304
9.4
144
Quality of Support
8.6
2,712
9.4
261
Has the product been a good partner in doing business?
8.8
1,301
9.4
144
Product Direction (% positive)
8.8
2,667
9.4
246
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
9.0
5
Templates
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Personalization
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Multichannel
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Administration
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.0
5
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Design and Customization
Not enough data
9.8
15
Not enough data
9.5
11
Not enough data
9.1
16
Not enough data
9.1
15
Campaigns
Not enough data
9.8
10
Not enough data
9.6
13
Not enough data
9.2
10
Not enough data
9.5
14
Integrations
Not enough data
9.6
15
Not enough data
9.0
13
Not enough data
9.6
12
Not enough data
9.5
14
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.1
20
Not enough data
8.9
20
Platform Reporting
Not enough data
8.7
19
Not enough data
8.8
21
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.1
17
8.8
586
8.6
18
9.0
586
8.9
17
8.8
556
9.3
17
8.6
478
9.3
17
Platform
9.5
611
9.4
18
8.9
581
9.2
17
8.8
578
9.4
16
8.7
561
8.9
18
8.2
419
8.8
18
8.9
528
8.9
18
8.8
582
8.9
18
Generative AI
Feature Not Available
8.3
14
8.4
140
8.9
14
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
54
|
Verified
Not enough data
9.0
51
|
Verified
Not enough data
Feature Not Available
Agentic AI - Lead Capture
Not enough data
8.1
20
Not enough data
7.7
20
Data Capture
Not enough data
Feature Not Available
Not enough data
8.5
50
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.9
51
|
Verified
Analytics
Not enough data
8.9
47
Not enough data
8.9
52
|
Verified
Customization
Not enough data
9.0
52
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
8.7
53
|
Verified
Content Creation
Not enough data
8.7
19
|
Verified
Agentic AI - Content Experience Platforms
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
7.9
7
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
7.1
8
Optimization
Not enough data
8.9
18
|
Verified
Survey Management
Not enough data
9.0
13
Not enough data
8.6
13
Not enough data
9.0
13
Not enough data
9.0
13
Survey Customization
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
7.8
12
Survey Insights
Not enough data
9.1
13
Not enough data
9.2
12
Not enough data
9.1
13
Not enough data
9.0
13
Agentic AI - Survey
Not enough data
8.9
11
Not enough data
8.3
12
Not enough data
8.8
12
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customization
Not enough data
9.1
25
Not enough data
9.2
25
Not enough data
9.3
26
Not enough data
9.4
24
Additional Functionality
Not enough data
9.4
26
Not enough data
7.5
25
Not enough data
9.2
24
Not enough data
8.2
25
Not enough data
9.1
26
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Planning
Not enough data
8.8
27
Publishing
Not enough data
8.5
27
Social Media
Not enough data
8.6
26
Planning
Not enough data
8.7
85
Generative AI
Not enough data
8.3
26
Not enough data
8.1
26
Not enough data
8.6
21
Not enough data
7.6
26
Not enough data
7.1
22
Agentic AI - Content Creation
Not enough data
7.5
19
Not enough data
8.1
18
Not enough data
8.2
17
Not enough data
8.4
18
Not enough data
7.9
18
Not enough data
8.2
17
Not enough data
8.3
16
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.7
10
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
9.2
12
|
Verified
Process Management
Not enough data
9.8
9
|
Verified
Not enough data
9.1
9
Not enough data
9.3
9
|
Verified
Not enough data
9.2
10
System Management
Not enough data
9.2
11
Not enough data
9.2
11
Agentic AI - Personalization
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
8.1
7
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
Not enough data
9.4
27
|
Verified
Not enough data
9.5
31
|
Verified
Not enough data
9.3
28
|
Verified
Not enough data
9.5
24
|
Verified
Data Control
Not enough data
8.9
23
|
Verified
Not enough data
9.5
23
|
Verified
Not enough data
9.4
24
|
Verified
Publishing
Not enough data
9.3
27
|
Verified
Not enough data
9.6
28
|
Verified
Not enough data
9.5
24
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
9.4
9
Not enough data
9.3
9
Not enough data
9.4
9
Analysis
Not enough data
9.1
25
Not enough data
9.3
25
|
Verified
Not enough data
8.3
23
Not enough data
8.8
24
Campaigns
Not enough data
9.3
23
|
Verified
Not enough data
8.8
23
Not enough data
8.5
22
Not enough data
8.7
22
Not enough data
9.3
25
Not enough data
9.2
24
Engagement
Not enough data
8.7
22
Platform
Not enough data
9.5
25
Not enough data
9.1
23
|
Verified
Not enough data
9.1
23
Agentic AI - Mobile Marketing
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
8.1
9
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Outgrow are categorized as Chatbots
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Outgrow is categorized as Account-Based Web and Content Experiences, Pop-Up Builder, Personalization, Content Experience Platforms, Content Creation, E-Commerce Personalization, Online Form Builder, No-Code Development Platforms, Lead Capture, Mobile Marketing, Enterprise Feedback Management, Survey, and Landing Page Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outgrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
21.2%
Computer Software
6.5%
Internet
5.9%
Professional Training & Coaching
5.6%
Information Technology and Services
5.6%
Other
55.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can we integrate the quiz on our website?
2 Comments
MK
Yes, very easily. Either by embedding it or using the entire survey as a landing pageRead more
Can I move a user to a specific path depending on the answer selected in a particular question?
2 Comments
NP
Definitely. I utilized the logic jump twice for my calculator-- so your path can be quite complex!Read more
How likely are you to continue using Outgrows products as you see your company grow over the years?
2 Comments
JB
The company will certainly keep on improving and its pace with the latest technical advances is phenomenal. The scalability and flexibility is inspiring and...Read more
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