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At a Glance
Drift
Drift
Star Rating
(1,255)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plans
Sprinklr Service
Sprinklr Service
Star Rating
(711)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Drift excels in user experience, particularly with its quick implementation process. Users appreciate how easy it is to get started, with one reviewer noting they launched a chatbot in just a few hours, significantly impacting their demand generation.
  • Users say that Sprinklr Service shines in its customization capabilities, allowing teams to define workflows tailored to their specific needs. This flexibility is highlighted by users who value the ability to unify customer interactions across multiple channels, making it ideal for complex enterprise environments.
  • Reviewers mention that Drift's quality of support is a standout feature, with many praising the responsiveness and helpfulness of the support team. One user highlighted the ability to directly call customers during chats, enhancing real-time engagement.
  • According to verified reviews, Sprinklr Service is recognized for its scalability and integration capabilities, which are crucial for larger organizations. Users appreciate the platform's ability to handle multi-functional tasks and provide detailed analytics on daily activities.
  • G2 reviewers report that while Drift has a higher satisfaction score overall, Sprinklr Service has a strong presence in the enterprise market, making it a preferred choice for larger companies looking for robust solutions.
  • Users say that Drift's chatbot features are particularly effective, with one reviewer noting the platform's ability to engage potential customers at critical moments, which can lead to higher conversion rates compared to traditional methods.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
Browse all 3 pricing plans
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Browse all 3 pricing plans
Free Trial
Drift
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
8.5
584
Ease of Use
8.7
1,031
8.3
600
Ease of Setup
8.4
508
8.0
444
Ease of Admin
8.5
473
8.1
232
Quality of Support
8.8
939
8.1
561
Has the product been a good partner in doing business?
8.9
472
8.6
233
Product Direction (% positive)
8.9
996
8.7
590
Features by Category
Not enough data
8.0
187
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
8.4
461
|
Verified
7.8
140
|
Verified
Not enough data
8.5
77
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
81
|
Verified
Not enough data
8.9
81
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
8.3
324
Not enough data
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
251
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
357
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
306
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.4
66
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
6.2
43
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
7.8
56
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
49
Engagement
Not enough data
8.1
50
Not enough data
7.9
49
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Not enough data
7.4
172
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
8.2
281
8.5
57
8.3
269
8.5
57
8.5
304
8.5
57
8.1
274
8.6
55
8.0
229
8.3
53
Platform
8.9
310
8.5
54
8.4
292
8.4
56
8.4
276
8.5
56
8.1
282
8.6
55
7.9
241
8.1
51
8.4
262
8.4
56
8.2
287
8.2
53
Generative AI
7.7
85
7.9
38
7.7
83
7.8
37
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.3
43
Workforce Management
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Conversational SupportHide 10 FeaturesShow 10 Features
8.4
198
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
8.0
101
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.1
14
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
7.8
31
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
7.8
74
7.7
81
7.4
71
7.3
81
7.2
72
Communication
9.2
542
|
Verified
7.8
101
|
Verified
8.5
538
|
Verified
8.3
109
|
Verified
7.8
323
|
Verified
7.7
97
8.6
414
|
Verified
8.2
101
7.9
189
7.3
96
Internal Use
8.4
461
|
Verified
7.8
140
|
Verified
8.7
471
|
Verified
8.1
106
|
Verified
8.5
472
|
Verified
7.9
101
8.2
409
|
Verified
8.4
102
8.3
372
|
Verified
8.0
101
|
Verified
8.1
402
|
Verified
8.1
107
|
Verified
8.3
73
7.6
65
Generative AI
7.4
20
7.5
41
Self-Service Experience
8.1
57
8.0
53
8.2
53
7.6
54
Feature Not Available
7.3
53
8.2
51
8.1
51
8.5
57
7.6
52
Self-Service Platform
8.6
57
8.1
53
8.7
60
7.7
51
8.2
59
7.4
53
8.5
58
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
7.6
387
Generative AI
Not enough data
6.9
226
Not enough data
6.8
223
Process
Not enough data
8.3
310
Not enough data
7.7
306
Not enough data
8.1
307
Channels
Not enough data
7.3
282
Not enough data
8.8
324
Not enough data
7.2
274
Not enough data
6.6
262
Not enough data
7.5
271
Insight
Not enough data
7.7
290
Not enough data
8.3
312
Not enough data
7.9
286
Not enough data
7.6
282
Not enough data
7.5
13
Generative AI
Not enough data
7.5
12
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
7.0
115
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
6.0
33
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Drift
Drift
Small-Business(50 or fewer emp.)
25.4%
Mid-Market(51-1000 emp.)
51.7%
Enterprise(> 1000 emp.)
22.9%
Sprinklr Service
Sprinklr Service
Small-Business(50 or fewer emp.)
27.0%
Mid-Market(51-1000 emp.)
30.3%
Enterprise(> 1000 emp.)
42.7%
Reviewers' Industry
Drift
Drift
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Sprinklr Service
Sprinklr Service
Consumer Services
11.1%
Marketing and Advertising
10.3%
Financial Services
5.2%
Information Technology and Services
5.1%
Telecommunications
4.0%
Other
64.3%
Alternatives
Drift
Drift Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Qualified
Qualified
Add Qualified
LiveChat
LiveChat
Add LiveChat
Sprinklr Service
Sprinklr Service Alternatives
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
NiCE CXone Mpower
NiCE CXone Mpower
Add NiCE CXone Mpower
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Add Five9 Intelligent Cloud Contact Center Platform
Discussions
Drift
Drift Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Sprinklr Service
Sprinklr Service Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
Ala S.
AS
Yes available under the module social listening.Read more
Monty the Mongoose crying
Sprinklr Service has no more discussions with answers