Compare Drift and Freshdesk 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$19.00 1 User per month billed annually Per Month
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,721)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Freshdesk's intuitive interface and easy navigation contribute to a less stressful daily support experience. New hires can quickly adapt without extensive training, which is a major plus for teams looking to onboard staff efficiently.
- According to verified reviews, Drift shines in lead generation, with users praising its AI sales tools as a beneficial addition. The platform's ability to target leads effectively has resulted in better-than-average conversion rates, making it a strong choice for sales teams.
- Reviewers mention that while Drift offers impressive features like seamless calendar integration and customizable guardrails, it may not be as user-friendly for customer support as Freshdesk. Some users find the setup process less straightforward compared to Freshdesk's quick implementation.
- G2 reviewers highlight that Freshdesk's extensive knowledge base and SLA management features help centralize communication and improve response times. This is particularly beneficial for small businesses looking to streamline their support processes.
- Users note that while Drift provides a visually appealing interface and engaging chat options, it may not meet the needs of all customer support teams, especially those requiring comprehensive ticketing solutions that Freshdesk offers.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Drift
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
8.6
3,261
Ease of Use
8.7
1,032
8.9
3,283
Ease of Setup
8.4
508
8.6
2,340
Ease of Admin
8.5
473
8.7
2,198
Quality of Support
8.8
940
8.7
3,158
Has the product been a good partner in doing business?
8.9
472
8.8
2,121
Product Direction (% positive)
8.9
997
8.8
3,232
Features by Category
Ticket and Case Management
Not enough data
8.9
2238
|
Verified
Not enough data
8.8
2256
|
Verified
Not enough data
8.5
2180
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1806
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2017
|
Verified
Not enough data
8.3
1371
|
Verified
Generative AI
Not enough data
7.3
327
Not enough data
7.4
323
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.2
55
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2085
|
Verified
Not enough data
8.4
1311
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
933
|
Verified
Platform
Not enough data
8.1
1155
|
Verified
8.4
461
|
Verified
8.1
1658
|
Verified
Not enough data
8.6
1547
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1874
|
Verified
Not enough data
8.3
1961
|
Verified
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
8.3
432
8.4
117
8.3
378
8.7
128
8.3
371
8.6
92
8.4
307
Support Automation
Feature Not Available
8.4
388
8.4
147
8.4
408
8.7
138
8.3
373
8.4
92
8.2
314
Generative AI
7.9
31
7.4
207
7.7
31
7.4
203
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
7.8
116
7.7
81
7.9
114
7.3
81
7.6
113
Communication
9.2
543
|
Verified
8.8
583
|
Verified
8.5
539
|
Verified
8.7
601
|
Verified
7.8
323
|
Verified
8.7
494
|
Verified
8.6
415
|
Verified
8.5
199
7.9
189
8.2
202
Internal Use
8.4
461
|
Verified
8.1
1658
|
Verified
8.7
471
|
Verified
8.6
203
8.5
472
|
Verified
8.2
186
8.2
409
|
Verified
8.8
558
|
Verified
8.3
372
|
Verified
8.8
519
|
Verified
8.1
402
|
Verified
8.6
547
|
Verified
Generative AI
7.4
20
7.9
140
Self-Service Experience
8.1
57
8.7
960
8.2
53
8.6
912
Feature Not Available
8.3
683
8.2
51
8.2
239
8.5
57
8.4
256
Self-Service Platform
8.6
57
8.5
253
8.7
60
8.6
260
8.2
59
8.0
221
8.6
59
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Freshdesk are categorized as Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Customer Service Automation
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Information Technology and Services
17.0%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
How do I scale conversational marketing?
2 Comments
Official Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
