Compare Drift and Fathom 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Free
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFathom
Star Rating
(6,651)5.0 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fathom excels in user satisfaction, achieving a perfect star rating of 5.0, while Drift, despite being a solid tool, has a lower rating of 4.4. This indicates that users find Fathom more reliable and effective in meeting their needs.
- Users say that Fathom's setup process is exceptionally straightforward, with one reviewer noting that it was "trivial" and worked seamlessly in their next meeting. In contrast, Drift has received feedback about occasional routing bugs, which can disrupt the user experience.
- Reviewers mention that Fathom's features, such as automatic meeting transcription and action item association, significantly enhance productivity. Users appreciate not having to take notes manually, which contrasts with Drift's AI sales tools that, while beneficial, may not fully address all user workflows.
- According to verified reviews, Fathom's quality of support is highly rated, with users highlighting the effectiveness of its features. Drift, while also praised for its support, has received mixed feedback regarding the resolution of specific issues, indicating room for improvement.
- Users highlight that Fathom's focus on small businesses allows it to cater effectively to their specific needs, with 78.4% of reviews coming from this segment. Drift, on the other hand, primarily serves mid-market clients, which may not align as well with smaller organizations looking for tailored solutions.
- Reviewers note that Fathom's advanced features, such as AI text summarization and highlight capabilities, are particularly well-received, making it a favorite for users who value efficiency. Drift's AI capabilities are appreciated but do not match the level of satisfaction seen with Fathom's offerings.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Free Trial
Drift
Free Trial is available
Fathom
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
9.6
6,187
Ease of Use
8.7
1,032
9.7
6,319
Ease of Setup
8.4
508
9.6
4,974
Ease of Admin
8.5
473
9.6
1,918
Quality of Support
8.8
940
9.7
4,687
Has the product been a good partner in doing business?
8.9
472
9.7
1,850
Product Direction (% positive)
8.9
997
9.8
6,211
Features by Category
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Feature Not Available
8.2
309
|
Verified
Feature Not Available
8.2
288
|
Verified
Feature Not Available
8.7
305
|
Verified
Feature Not Available
Organization
8.0
265
|
Verified
Feature Not Available
8.0
269
|
Verified
9.2
671
8.3
278
|
Verified
8.9
669
Performance Analysis
7.8
241
|
Verified
8.5
193
8.0
261
|
Verified
Feature Not Available
Sales Analysis
7.5
215
|
Verified
Feature Not Available
7.7
221
|
Verified
Feature Not Available
Generative AI
7.5
87
8.8
125
7.6
85
9.5
633
Agentic AI - AI Sales Assistant
Not enough data
9.0
59
Not enough data
Feature Not Available
Not enough data
9.0
57
Not enough data
Feature Not Available
Not enough data
9.2
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Call Analytics
Not enough data
9.7
2134
Not enough data
9.1
1778
Not enough data
9.3
1882
Not enough data
Feature Not Available
Artificial Intelligence - Conversation Intelligence
Not enough data
Feature Not Available
Not enough data
9.2
2018
Not enough data
Not enough data
Generative AI
Not enough data
9.5
1748
Agentic AI - Conversation Intelligence
Not enough data
9.0
506
Not enough data
9.0
496
Not enough data
9.0
512
Not enough data
9.1
482
Not enough data
9.1
497
Not enough data
8.9
478
Not enough data
8.8
467
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
445
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
443
Not enough data
8.9
444
Not enough data
Feature Not Available
Not enough data
8.9
439
Agentic AI - Video CMS
Not enough data
9.2
60
Not enough data
9.1
60
Not enough data
9.3
60
Not enough data
9.3
60
Voice
Not enough data
9.0
2534
Not enough data
9.0
2783
Transcription
Not enough data
9.1
2730
Not enough data
9.4
2570
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.2
2390
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
9.1
2236
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2492
Agentic AI - Transcription
Not enough data
9.1
321
Not enough data
9.1
317
Not enough data
9.1
312
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
543
|
Verified
Not enough data
8.5
539
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
415
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.6
59
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.7
3232
Not enough data
9.3
3159
Not enough data
9.4
3179
Meeting Insights - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3184
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
9.0
279
Not enough data
8.8
279
Not enough data
9.0
277
Not enough data
8.9
277
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.9
51
Not enough data
8.8
52
Not enough data
8.7
51
Not enough data
8.9
51
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
352
Feedback
Not enough data
9.4
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
9.6
317
Agentic AI - Note-Taking Software
Not enough data
9.2
326
Action Item Detection - AI Note-taking Software
Not enough data
9.6
564
Not enough data
9.7
586
Automatic Transcription - AI Note-taking Software
Not enough data
9.6
558
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.4
504
Language & Accent Support - AI Note-taking Software
Not enough data
9.1
497
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.2
509
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.2
468
Searchable Note Archives - AI Note-taking Software
Not enough data
9.4
489
Speaker Identification - AI Note-taking Software
Not enough data
9.3
512
Categories
Categories
Shared Categories
Drift and Fathom are categorized as AI Sales Assistant
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, Conversational Marketing, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Fathom is categorized as Conversation Intelligence, Video CMS, Sales Coaching, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Marketing and Advertising
13.3%
Computer Software
13.0%
Consulting
10.7%
Information Technology and Services
8.7%
Professional Training & Coaching
4.6%
Other
49.7%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I show it is recording during live Zooms?
9 Comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
