Compare Desk360 and Hiver 
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free
Desk360
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 2 pricing plansHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks effectively. This feature significantly enhances team collaboration and ensures that no customer query goes unanswered.
- Users say that Desk360 offers a straightforward ticketing process, making it easy to transition from ticket creation to resolution. Reviewers appreciate the promptness of the support team, which they describe as "spot on," indicating a reliable support experience.
- According to verified reviews, Hiver's implementation process is praised for its intuitive onboarding, allowing teams to quickly adapt to the platform. Users have noted that this ease of setup has transformed their workflow, making operations more organized and efficient.
- Reviewers mention that while Desk360 has a solid support system, it lacks the extensive feature set that Hiver provides. Users have expressed a desire for more advanced functionalities, particularly in areas like email collaboration and internal communication.
- G2 reviewers highlight Hiver's superior user experience, with high ratings for ticket creation and response processes. Users appreciate how the platform reduces the time taken to address customer queries, enhancing overall satisfaction.
- Users report that while Desk360 is accessible and user-friendly, it may not meet the needs of teams looking for more comprehensive features. The feedback suggests that Hiver's robust capabilities make it a better fit for businesses that require more than just basic support functionalities.
Pricing
Entry-Level Pricing
Desk360
Basic Plan
$0.00
Per Month
Free for 1 user / 1 product
- Email Integration
- App Message Box Integration
- Web Contact Us Integration
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Desk360
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.8
39
9.0
990
Ease of Use
9.0
39
9.1
1,014
Ease of Setup
8.9
28
9.0
590
Ease of Admin
9.2
28
9.2
452
Quality of Support
9.3
40
9.2
918
Has the product been a good partner in doing business?
9.0
28
9.2
443
Product Direction (% positive)
8.6
33
9.1
983
Features by Category
Ticket and Case Management
8.1
26
8.8
211
|
Verified
8.3
25
8.7
215
|
Verified
8.0
25
8.6
222
|
Verified
8.3
25
8.5
205
|
Verified
8.0
22
8.2
177
|
Verified
8.3
24
8.3
189
8.0
22
8.6
208
|
Verified
8.7
23
8.1
112
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
7.9
30
8.2
160
8.4
26
8.9
217
|
Verified
8.0
27
8.5
190
8.3
24
7.5
109
Feature Not Available
7.5
104
Platform
7.4
20
7.5
175
|
Verified
7.3
20
7.8
160
8.0
22
8.8
214
|
Verified
8.4
20
8.2
175
|
Verified
8.1
20
8.2
193
|
Verified
8.2
22
8.4
207
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.3
20
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk360 and Hiver are categorized as Help Desk
Unique Categories
Desk360 has no unique categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Desk360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
14.0%
Program Development
6.0%
Marketing and Advertising
6.0%
Financial Services
6.0%
Other
46.0%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
Which communication channels can be used for customer support on Desk360?
1 Comment
Official Response from Desk360
You can find out more on Desk360.comRead more
Does Desk360 offer guides, tutorials and or customer support?
1 Comment
Official Response from Desk360
As Desk360, we pride ourselves in offering unique customer experiences as well as our technical prowess. We do not limit ourselves to our clients providing a...Read more
Does Desk360 offer multi-user capability like teams?
1 Comment
Official Response from Desk360
You can get detailed info on groups and assignment on docs.desk360.com
You can find more on Desk360.com Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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