# Top 10 Desk360 Alternatives & Competitors
**Average Rating:** 4.5/5
**Total Number of Reviews:** 55
Research alternative solutions to Desk360 on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking high quality, top rated software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Desk360 include features and user interface. The best overall Desk360 alternative is Zendesk for Customer Service. Other similar apps like Desk360 are HubSpot Service Hub, Freshdesk, Hiver in Gmail, and ServiceNow Customer Service Management. Desk360 alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to Desk360
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Kustomer](https://www.g2.com/products/kustomer/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Connecteam](https://www.g2.com/products/connecteam/reviews)

## Top 10 Alternatives to Desk360 Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Desk360 stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Financial Services, and Consumer Services, and find the best product for your business.


  ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Desk360, Zendesk for Customer Service is:
- Slower to reach roi
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Zendesk for Customer Service](https://www.g2.com/compare/desk360-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Connecteam](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service)

  ### 2. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
By HubSpot
**Average Rating:** 4.4/5
**Total Reviews:** 2,920
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.


Reviewers say compared to Desk360, HubSpot Service Hub is:
- Slower to reach roi
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs HubSpot Service Hub](https://www.g2.com/compare/desk360-vs-hubspot-service-hub)
**Compare HubSpot Service Hub with other alternatives:**
- [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub)
- [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)
- [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Kustomer](https://www.g2.com/compare/hubspot-service-hub-vs-kustomer)
- [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Connecteam](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub)

  ### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Desk360, Freshdesk is:
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Freshdesk](https://www.g2.com/compare/desk360-vs-freshdesk)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail)
- [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs Kustomer](https://www.g2.com/compare/freshdesk-vs-kustomer)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs Connecteam](https://www.g2.com/compare/connecteam-vs-freshdesk)

  ### 4. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
By Hiver
**Average Rating:** 4.6/5
**Total Reviews:** 1,283
Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.


Reviewers say compared to Desk360, Hiver in Gmail is:
- Slower to reach roi
- More expensive
- Better at meeting requirements
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Hiver in Gmail](https://www.g2.com/compare/desk360-vs-hiver-in-gmail)
**Compare Hiver in Gmail with other alternatives:**
- [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub)
- [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail)
- [Hiver in Gmail vs ServiceNow Customer Service Management](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management)
- [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk)
- [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail)
- [Hiver in Gmail vs Kustomer](https://www.g2.com/compare/hiver-in-gmail-vs-kustomer)
- [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Hiver in Gmail vs Connecteam](https://www.g2.com/compare/connecteam-vs-hiver-in-gmail)

  ### 5. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 499
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to Desk360, ServiceNow Customer Service Management is:
- More expensive
- Slower to reach roi
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs ServiceNow Customer Service Management](https://www.g2.com/compare/desk360-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Kustomer](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Connecteam](https://www.g2.com/compare/connecteam-vs-servicenow-customer-service-management)

  ### 6. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,843
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to Desk360, Zoho Desk is:
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Zoho Desk](https://www.g2.com/compare/desk360-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk)
- [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs Kustomer](https://www.g2.com/compare/kustomer-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs Connecteam](https://www.g2.com/compare/connecteam-vs-zoho-desk)

  ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,359
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Desk360, Agentforce Service (formerly Salesforce Service Cloud) is:
- Slower to reach roi
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-desk360)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Kustomer](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kustomer)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Connecteam](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam)

  ### 8. [Kustomer](https://www.g2.com/products/kustomer/reviews)
By Kustomer
**Average Rating:** 4.4/5
**Total Reviews:** 565
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.


Reviewers say compared to Desk360, Kustomer is:
- Slower to reach roi
- More expensive
- Better at meeting requirements
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Kustomer](https://www.g2.com/compare/desk360-vs-kustomer)
**Compare Kustomer with other alternatives:**
- [Kustomer vs Zendesk for Customer Service](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Kustomer vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-kustomer)
- [Kustomer vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-kustomer)
- [Kustomer vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-kustomer)
- [Kustomer vs ServiceNow Customer Service Management](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management)
- [Kustomer vs Zoho Desk](https://www.g2.com/compare/kustomer-vs-zoho-desk)
- [Kustomer vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kustomer)
- [Kustomer vs Fin](https://www.g2.com/compare/fin-vs-kustomer)
- [Kustomer vs Connecteam](https://www.g2.com/compare/connecteam-vs-kustomer)

  ### 9. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,901
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Desk360, Fin is:
- More expensive
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Fin](https://www.g2.com/compare/desk360-vs-fin)
**Compare Fin with other alternatives:**
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs Kustomer](https://www.g2.com/compare/fin-vs-kustomer)
- [Fin vs Connecteam](https://www.g2.com/compare/connecteam-vs-fin)

  ### 10. [Connecteam](https://www.g2.com/products/connecteam/reviews)
By Connecteam
**Average Rating:** 4.6/5
**Total Reviews:** 3,505
Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training.


Reviewers say compared to Desk360, Connecteam is:
- More expensive
- Easier to do business with
- Better at meeting requirements
Categories in common with Desk360: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Desk360 vs Connecteam](https://www.g2.com/compare/connecteam-vs-desk360)
**Compare Connecteam with other alternatives:**
- [Connecteam vs Zendesk for Customer Service](https://www.g2.com/compare/connecteam-vs-zendesk-for-customer-service)
- [Connecteam vs HubSpot Service Hub](https://www.g2.com/compare/connecteam-vs-hubspot-service-hub)
- [Connecteam vs Freshdesk](https://www.g2.com/compare/connecteam-vs-freshdesk)
- [Connecteam vs Hiver in Gmail](https://www.g2.com/compare/connecteam-vs-hiver-in-gmail)
- [Connecteam vs ServiceNow Customer Service Management](https://www.g2.com/compare/connecteam-vs-servicenow-customer-service-management)
- [Connecteam vs Zoho Desk](https://www.g2.com/compare/connecteam-vs-zoho-desk)
- [Connecteam vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connecteam)
- [Connecteam vs Kustomer](https://www.g2.com/compare/connecteam-vs-kustomer)
- [Connecteam vs Fin](https://www.g2.com/compare/connecteam-vs-fin)


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