1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Desk360 Discussions](https://www.g2.com/products/desk360/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b3156d3fc25f88f6b79a902222c4c4f/desk360.png "Product Avatar Image") ](/products/desk360/reviews) [ Desk360 ](/products/desk360/reviews) (55)4.5/5 Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! Show More * * * ### 74.0 Nps Score Already have Desk360? ### All Desk360 Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Desk360 used for? ](/discussions/what-is-desk360-used-for) What is Desk360 used for? [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 3 years ago More Options - [ # How can I learn German fast? ](/discussions/how-can-i-learn-german-fast) Learning a new language can be a challenging task, but with dedication, practice, and the right strategies, it is possible to learn German quickly. German is a widely spoken language, with over 130 million speakers worldwide, and it is the most widely spoken language in the European Union.... [Read more](/discussions/how-can-i-learn-german-fast) [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Ugur U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ugur U.") UU Loading... [Ugur U.](https://www.g2.com/users/08f1025f-a102-419f-91ec-d5e35419d7f1 "Ugur U.") • almost 5 years ago Customer Success Specialist at Volt Lines Customer Success Specialist at Volt Lines More Options - [ # Why don't you consider simplifying? ](/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) a difficult platform to use, you get used to it but it's not practical [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nil T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nil T.") NT Loading... [Nil T.](https://www.g2.com/users/b1fe696d-ff3f-4a0c-afa5-e1f03db4bbb9 "Nil T.") • over 5 years ago Product Manager Product Manager More Options - [ # Is Desk360 can be integrated into other tools like JIRA? ](/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) Lots of people use more than one platform to keep track of their workflow. JIRA is the most used one among all other platforms. Because some customers issues cannot be solved at that moment and needs to go to technical team. So, it would be really great if tickets can be linked to certain JIRA... [Read more](/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ help desk solution ](https://www.g2.com/tags/help-desk-solution)[ customer support ](https://www.g2.com/tags/customer-support)[ customer satisfaction ](https://www.g2.com/tags/customer-satisfaction) [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How to give professional support in 40 languages on Desk360 ](/discussions/50822-how-to-give-professional-support-in-40-languages-on-desk360) Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... [Read more](/discussions/50822-how-to-give-professional-support-in-40-languages-on-desk360) [ Customer Success & Support ](https://www.g2.com/tags/customer-success-amp-support)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Shared Inbox ](https://www.g2.com/tags/shared-inbox)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nil T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nil T.") NT Loading... [Nil T.](https://www.g2.com/users/b1fe696d-ff3f-4a0c-afa5-e1f03db4bbb9 "Nil T.") • over 5 years ago Product Manager Product Manager More Options - [ # Does Desk360 offer multi-user capability like teams? ](/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) Desk360 offers multi-user capability and lets users to create different groups/teams for specific assignments. For example, when you can create a WhatsApp group and add your customer representatives inside this group, they will only answer to the messages coming from WhatsApp channel. [ customer engagement ](https://www.g2.com/tags/customer-engagement)[ customer experience management ](https://www.g2.com/tags/customer-experience-management)[ customer support ](https://www.g2.com/tags/customer-support)[ customer service ](https://www.g2.com/tags/customer-service) [ customer management software ](https://www.g2.com/tags/customer-management-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ help desk solution ](https://www.g2.com/tags/help-desk-solution)[ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nil T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nil T.") NT Loading... [Nil T.](https://www.g2.com/users/b1fe696d-ff3f-4a0c-afa5-e1f03db4bbb9 "Nil T.") • over 5 years ago Product Manager Product Manager More Options - [ # Does Desk360 offer guides, tutorials and or customer support? ](/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own? [ Customer Support Solutions ](https://www.g2.com/tags/customer-support-solutions)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ help desk ](https://www.g2.com/tags/help-desk)[ help desk solution ](https://www.g2.com/tags/help-desk-solution) [ Shared Inbox ](https://www.g2.com/tags/shared-inbox)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Self-Service Customer Experience ](https://www.g2.com/tags/self-service-customer-experience)[ customer experience management ](https://www.g2.com/tags/customer-experience-management)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) 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[Nil T.](https://www.g2.com/users/b1fe696d-ff3f-4a0c-afa5-e1f03db4bbb9 "Nil T.") • over 5 years ago Product Manager Product Manager More Options - [ # Which communication channels can be used for customer support on Desk360? ](/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) It is our top priority to be able to provide you the most agile customer support platform so that you can provide your customers the most stellar experience. When it comes to customer service, email is still the go-to written channel. But Desk360 allows you to communicate with your customer... [Read more](/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Self-Service Customer Experience ](https://www.g2.com/tags/self-service-customer-experience) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ customer service & support ](https://www.g2.com/tags/customer-service-amp-support)[ customer service ](https://www.g2.com/tags/customer-service)[ Customer Support Solutions ](https://www.g2.com/tags/customer-support-solutions) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.&title=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Desk360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Desk360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdesk360%2Fdiscuss%0aAsk+Desk360+questions+and+get+answers+from+expert+users+in+our+Desk360+Discussions+section.) 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