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All Desk360 Discussions
# What is Desk360 used for?
What is Desk360 used for?
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- Posted at: about 2 years ago
- Author title: Pinned by G2 as a common question
# How can I learn German fast?
Learning a new language can be a challenging task, but with dedication, practice, and the right strategies, it is possible to learn German quickly. German is a widely spoken language, with over 130 million speakers worldwide, and it is the most widely spoken language in the European Union. Whether you want to learn German for academic, professional, or personal reasons, here are some effective ways to learn German fast.
Immersion
The best way to learn a language quickly is through immersion. Immerse yourself in the language by surrounding yourself with German-speaking environments. This can be done by watching German TV shows, listening to German music, reading German books, and even changing the language setting on your phone and computer. When you immerse yourself in the language, you will start to pick up words, phrases, and sentence structures naturally.
Practice with Native Speakers
Practicing with native speakers is one of the most effective ways to learn German fast. This can be done by joining language exchange groups, attending German events in your community, or hiring a tutor. When you practice with native speakers, you can improve your listening and speaking skills, learn new vocabulary, and get a feel for the language's nuances and idiomatic expressions.
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- Posted at: almost 3 years ago
- Net upvotes: 1
# Why don't you consider simplifying?
a difficult platform to use, you get used to it but it's not practical
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- Posted at: about 4 years ago
- Author title: Customer Success Specialist at Volt Lines
- Net upvotes: 1
# Is Desk360 can be integrated into other tools like JIRA?
Lots of people use more than one platform to keep track of their workflow. JIRA is the most used one among all other platforms. Because some customers issues cannot be solved at that moment and needs to go to technical team. So, it would be really great if tickets can be linked to certain JIRA issues. It helps to track all customer demands very easily.
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- Posted at: over 4 years ago
- Author title: Product Manager
- Net upvotes: 1
# How to give professional support in 40 languages on Desk360
Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of the texts that you will add in 40 languages yourself. The languages supported by the Desk360 platform are:
Arabic, Armenian, Azerbaijani, Chinese, Chinese (Taiwan), Czech, Danish, Dutch, English, Filipino, French, Georgian, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean Kyrgyz, Malay, Mongolian, Nepali, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish, Swedish, Tajik, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
Let's say, you get a customer message in a language your support team doesn't speak. You don't have to go to translation platforms to understand what the message says. All you have to do is to click on our smart translation button which appears right below the customer message. Then, the translation will pops up and you can reply to the message with a quick answer prepared in 40 languages beforehand.
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- Posted at: over 4 years ago
- Net upvotes: 1
# Does Desk360 offer multi-user capability like teams?
Desk360 offers multi-user capability and lets users to create different groups/teams for specific assignments. For example, when you can create a WhatsApp group and add your customer representatives inside this group, they will only answer to the messages coming from WhatsApp channel.
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- Posted at: over 4 years ago
- Author title: Product Manager
- Net upvotes: 1
# Does Desk360 offer guides, tutorials and or customer support?
Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own?
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- Posted at: over 4 years ago
- Author title: Product Manager
- Net upvotes: 1
# Which communication channels can be used for customer support on Desk360?
It is our top priority to be able to provide you the most agile customer support platform so that you can provide your customers the most stellar experience.
When it comes to customer service, email is still the go-to written channel. But Desk360 allows you to communicate with your customer through lots of different channels such as:
1- Social media channels like Twitter, Facebook and Instagram
2- Widgets like Live Chat and Web Contact Us Form
3- In-App Message Box
4- Store Channels like App Store, Google Play Store and Huawei AppGallery
5- WhatsApp
6- And if you have your own system and would like to connect your system to Desk360, you can do it with the API integrations.
##### Post Metadata
- Posted at: over 4 years ago
- Author title: Product Manager
- Net upvotes: 1
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